1. I have been trying to get a package re-delivered, via the online re-delivery site, for 4 days now. I set up a request each day, but my package has not been re-delivered. The mail truck just drives right on by. I am beyond frustrated. This is ridiculous! Doesn't this post office check the re-delivery website??? So I have been trying to call their number to find out what is going on, and it rings and rings, then I get a busy signal. Guess they don't answer their phone, either.
Who is responsible for postal counter employees? Their behavior? and upholding policies and procedures? code of conduct and professional behavior? I will say that everyone seems to be adhering to a standard, but I am finding difficulty with passport counselor as they are not trained or their training needs to be seriously addressed. Who is responsible? what is the chain of command?
Vancouver post offices now require an appointment for passports, they have a number to make appt, but all you get is a recording, how do you make an appt if no one ever answers the phone. Very bad customer service...
Unlike Thomas Moats I had a rather pleasant experience at my local post office. I had ordered a product from a company and it had been shipped by Fedex who dumped it off at the local post office where I have a po box the parcel was sent to my home address which since I had a po box they would normaly return it to the company were it was ordered from labeled unable to deliver to this address. I called my local po and asked them if there was anything that they could do to help me and I was told that they would do all they could to intercept the package and hold it for me to be picked up at the post office. I believe that they went way beyond the norm to help. Thank you USPS for your concern and help.
When I went to pick up a registered letter along with other mail this AM I waited in line until the window opened at 07:30 hours. As I was moving toward the window, the man inside told me to " STEP ASIDE, i HAVE TO TAKE CARE OF THESE PEOPLE FIRST", THEY ARE BUSINESSES WHOM SPEND A LOT OF MONEY HERE ", so after being admonished by him I left to come back later. When I returned no one was in the post office but myself so I rang the bell, as I was waiting for the worker to return a women walked in the door and stood behind me. As the worker returned I asked if I needed to step aside and he said yes. I suggested that instead of being so rude to people that he needed to have some signage that indicates what he expects people to do to follow his directions so they will not wait only to be denied there mail until he felt they were worthy enough to pick it up.