This post office is horrible. We cannot get the postal delivery person to close the door on our mailbox (neighbors have the same issue), When confronted she gives ridiculous excuses and refuses to close the mailbox doors. Mail gets wet, blows out, etc.
Tried multiple times calling the post office whe works from and they never answer their phone. And they wonder why they are losing business? How about getting rid of these lazy, hired-for-life workers and actually have some accountability.
Their phone number obviously does not work. Rings busy. They have misdelivered my mail OVER AND OVER again. Absolute WORST. I'm beginning to think it's fraud on either the part of workers within the Sumner facility or the actual carrier. If I can't get some kind of answer today I'll just stop and file a police report and the #1 suspect (since I have a locked box) is the carrier.
I called 46 times today and received only rings and no voice mail or human voice. I have been trying to trace and reschedule a package delivery for two weeks and have gotten no where. I went to the PO, they looked for the package, said it wasn't there and that the carrier might have it. The manager said he would call me back. It has been four days and no call back. Unbelievable!
This place is the worst. I have tried to call the manager/supervisor several times. They either just don't answer the phone at all, or when they do, the right person is never available. I actually complained to one of the supervisors, who said he would handle the problem. The next day? Problem still not handled, and now months later it is STILL happening. How is USPS still in business???
worst customer service, have been trying for 2 weeks to get envelopes for my employer. 4 times, they said they would call me back, however not once have i received a phone call. supposedly an order was put thru but they "couldn't find it" they would try to put another order thru. maybe a class on customer service might help.
Worst post office ever. Our mail box key randomly stopped working. Have tried to call the Post Office over 35 times and only get a bust signal or it will ring and ring followed by a loud beep. Can't get into your mail box and can't get our mail. I hope they do shut down this location. I can't believe the poor service. I would avoid this place at all costs! Don't given them a dime of your money.
Worst customer service I have ever experienced. Any time I have ever had an issue with them they are short with me and very rude and disrespectful. I can't wait until I am able to move out of their service area, they are HORRIBLE. Someone needs to go in there and set a better standard for those employees!
On way home from vacation I stopped to pick up my mail at Sumner Post office.. My held mail was not there.. Supervisor looked twice then told me she couldn't find the place for my address and had to much to do to find my mail.. got home and mail was in my mail box.... What happened to my stop mail???? glad it was a short trip since my mail was out on the street for 4 days!!! Still unhappy with the supervisor attitude about taking to much of her time..0 customer service ...
So I went to the summer post office to mail a small parcel to return a damaged phone. I am poor and had no tape for the top of the box. When I got to this post office I was told I could buy a roll of tape for 3.27 USD. She had tape right next to her. I needed about 10inches of tape max. I was told to use fed ex by the employee who worked there. 0 customer service. All they wanted was to make their dollar. I will never ever use this post office again. I highly recommend nobody use this post office due to the rudeness and their money grubbing nature.