Service on substitute days is often POOR. Perhaps substitutes need more training. I live in Summerwind, a homeowners development with banks of several lock boxes by each cul-de-sac. These postal deliverers leave mail in any box, WITHOUT reference to the address on the box. We residents wander around looking to leave mail on the right doorstep. A few homes are empty, so if mail is left in those boxes, the rightful recipients NEVER get their mail.This has been happening far too often in recent weeks. TRAIN people on the importance of accuracy before sending them out, OR pay us for delivering the mail. There's no way to reach you by phone and driving there can be very inconvenient if you hold a job.
Phone contact IMPOSSIBLE: message boxes full + Postmaster and Customer Service Mgr mailboxes do not function/cut-off in 2 seconds.What a waste of time! We have to drive 6 miles to talk to a live PO employee. Not nice.
I'm missing a package with a tracking number. It says that it was delivered a week ago, but it wasn't. When I contacted the 800 number, they just said "tracking says it was delivered". Well...it wasn't. Their suggestion? call the Silverdale post office, where they don't answer the phone, and the voice mail boxes are all full. I left a message on the post office box, covering the keyhole they use to open it. I come back to One of my missing packages, (not both), and an armload of mail for someone else... I did get a call from someone (while I was driving, and couldn't check my mailbox). They said the mail carrier put stuff in the wrong box, but now it's "fixed". No, it isn't. I'm missing a $75 package. USPS won't cover it on insurance because tracking says it was delivered. The vendor won't cover it because USPS says it was delivered. SO, if they scan it as they put it in someone else's box, or just keep it, you don't have any recourse... No wonder USPS is going broke... Never again! FedEx or UPS gets all my business from now on.