why does my mail have to ride around in a mail truck for 3 days be for it is delivered? It get loaded out for delivery from Pasco and then it is returned, the next day gets loaded and out for delivery? and you guessed it, it spends another night in Pasco and loaded back up for a trip to my mail box or maybe back to Pacso. ( zip code 99354 , Horn Rapids. If you read this please send post Masters Phone NUMBER...May be something will happen. Like getting mail more than 1 day a week. thanks
KENNEWICK post office couldn’t be nicer. Unfortunately we all have to deal with PASCO. They NEVER answer the phone no matter how often I try. They are worthless!
I have NOT received my mail in THREE DAYS!! I have packages out “for delivery “ for TWO days and has now been moved out for another FOUR days. No one is going to deliver on Christmas Day. Why am I not getting my mail? I want my packages and to know why I’m not getting my mail?
This post office doesn't answer. What's the point of posting a number if you aren't going to answer. What's your post masters number? Please try to be of help. It is very disappointing not getting any assistance.
I have tried every phone number and every variation to get ahold of a mail employee. For 3 hours with zero help. I could not get ANYONE to pick up. I have a mail box that won’t open. It is a residential lock box. And the lock is broke. I need it fixed. But cannot get ahold of anyone!!!
I must have called 20 times continuously and no one answered the phone. It is really sad that customer service is no longer part of the postal service. Not all problems can be solved with automated services. It can be important to discuss the problem with a person.
I thought the New York (Manhattan) Post Office was THE worst, but this one outdoes them. I have figured out that email is the only way anyone responds (and that's after I contacted the Federal Post Office). They should hire someone just to PICK UP the phone!!! The PAY is not shabby!!! Unions and all??? I buy a lot online and just wish the sellers would use UPS or FED X ALL the way and AVOID the Post Office!!!
I send packages to my daughter pretty regularly. However, the last couple months, the driver (new one maybe?) refuses to leave packages at her door. She lives in an apartment complex, but they always in the past left package at her door. This time she got a notice saying there was no secure place to leave package! This driver is too friggin lazy to go up a flight of stairs. Now she has to go to Pasco to get her package that I paid over $15 for priority mail 2 day delivery for! She works the same time the post office is open & if she doesn't go get it, it will be returned to me! I've called the Pasco office and they never answer their phone! So I called my post office & was on hold for an hour & a half when I hung up. I don't even know why any ISPS has a friggin telephone if they don't answer! I just want the package delivered to her door since that is what I paid for!
Worst mail service I have ever experienced. I had a confirmed 30 mail hold. My mail and packages were sent back and all the junk mail was lost for 2 weeks. No one answers the phone, no one delivered the tote of mail after the hold ended as I requested. I stood in line at the PascoOffice on Court St 3 times until I could not stand any longer. 2 people to help 30 customers.
Now again, this is happening to us and we can’t get through to anyone about this recent hold. My husband is hospitalized in Bellingham and I can’t get through to anyone to make arrangements for pickup by a friend. So STressed, I could scream!
Poor service whenever a Sunday package is delivered. Informed delivery says our package was delivered to our garage. We don't have a garage, and the delivery truck never got closer than 150 feet to our house. Regular guy is great.
so y’all put my shirts in somebody elses mail box and when i call the pasco number you guys don’t answer no matter what time it is and i just want my stuff
My postman did NOT deliver my boxes, he claimed he tried, that is NOT TRUE!! #5293062560471709. We drove by him while he was putting mail in the boxes, we were home, our front door was open!! He never tried, he lied, and now I've wasted several hours trying to reach you! This situation has happened before, he is a grouchy old man.
Have been trying for a week to get the keys to mail box for our new home. The keeper of keys is apparently on vacation and no one else can help. They have taken my information but no one calls. No one answers the phone if you try to call.
1200 S. Olympia St. Kennewick, WA 99337 509-586-2689 / I received a call from the Episcopal Church on 10th St. it is receiving my mail. Must be a new driver. Please check this so we get our mail please!
The carrier on my route is worthless I got a message from Amazon last night that my package couldn't be delivered because my porch or driveway was blocked. First I live in a senior apartment complex we have locked mailboxes with 2 attached parcel lockers ..there is no reason to bring a small package to my porch. Second if they do bring a package to my porch they just throw it there and don't bother knocking . If my paackage is not delivered today I will be filing a complaint
Same! Did you get it replaced and what did u have to do?
• Replied to Sindy Guzman
Jordan Chavez
1
Our mail carrier placed a package into the mailbox through the back of the box and it is now stuck in our mailbox. I've called 3 times and have been unsuccessful reaching someone. This is supposed to be a Christmas gift.
I had to ask the male at the desk to put his mask over his nose! He did then let it drop and never attempted to put it up. Then I had to use the pin pad which is not blocked by the partition and he stood defiant, refusing to raise his mask. Rude employee blatantly disobeying Government mandates
I am notifying BFHD. Tried calling the post office for a supervisor, no answer..
I have tried calling multiple times an not one answer or hangs up the phone I haven't received mail for a week my neighbours have I really need that fixed asp 6629 west arrowhead ave Kennewick wa 99336 Diana Meyer Roy Meyer an Bryson zech thank you
Our mail carrier never brings packages to the front door at Kent Manor Apartment A-201 in Kennewick, WA. She just puts the slips in the box and pretends like she made an appemt to deliver the packages. I have a compromised immune system and order my food to be delivered at my door to avoid getting Covid19 and I'm also a senior. She is causing me great anxiety at this time because of being inconvenienced as a result of her laziness. She should be fired for putting peoples health at risk because of her lack of consideration for customers waiting to receive medication, food and other essentials. She should be fired. Please contact me and let me know how I can file a complaint.
I have called six times in a row and I am still trying to get someone to pick up the phone. I have two packages that say they were delivered in my locked mailbox yesterday, June 8, but they are not there. This happened before and I was told to call 1-509-543-2189 immediately if any more packages were not in my locked mailbox when they say they were delivered.. No one is answering. I am on call number 12 now. I guess I will call and report to 800 number and complain about bad service
ANSWER YOUR PHONE!!! I Been calling and the people at this Post Office never answer the phone. What kind of service is that when you dont answer the phone. Everyone at this post office needs to get fired. And dont blame it on the pandemic. Is been like this way before. Crapy service.
I appreciate the Postal Service, but the condition of the Pasco Post Office is terrible. the parking lot is a mess, the grounds are a mess, maintenance is desperately needed. Every year there is a ton of leaves and they are all left to rot, or blown up against the fence to add to the last years mess. Please invest in maintenance of your space, and improve the eyesore that is the current state.
Worst Post Office on the planet. Employees including the delivery carriers are rude and very unprofessional. You can not get any help from anyone at the USPS. No wonder they are in such trouble.
I have called all day today...no answer.
Both mine and my husband’s keys will not open our box. I have packages in there. 🤷♀️
• Replied to bccooley
Jeremy Percifield
-1
I live at 249132 E. Hover rd Kennewick wa 99337 my postal carrier needs to slow down on my gravel driveway he’s driving extremely too fast my mother-in-law walks my son in a stroller to the mailbox I have someone on video doing at least 20 miles an hour past my house On a private driveway
I never received my package . I asked if they could hold it so I was sure I would get it. they ASSURED me that it would be forwarded to my new address . now its now in the hands of some tweekers . every time I call the phone number , it doesn't go through . very poor service and I'm not pleased.
TO BE FAIR: I've had two USPS packages that have tracking number delivery verification, THAT WERE NOT DELIVERED. The most recent was yesterday.
The first time it happened, I did the missing package process on the USPS website. Within a day I got a call from the local office asking me if I could please just call them direct in the future because going through the website "creates all sorts of problems" for them. I said I would.
Yesterday, when a second package delivery failed to show, I had to call the local Pasco number 4 times before anyone answered. The first three were all hang-ups. The fourth call was answered by a brand new manager who, to her credit, came out personally to look in the locked boxes for out cul-de-sac. I give them props for having someone willing to come out and be responsible, but we did not find the package in any other box. She was going to work today and see what she could find out, but I have not heard from her, and there is no answer ...... again.
It's very frustrating.
Very unprofessional! the phone # that is posted for Pasco is NEVER ANSWERED! If it is picked up, it is then immediately hung up!! If there is a problem with delivering the mail due to weather, then they should at least POST IT ON THEIR WEBSITE, or have it mentioned on the news!!! I wonder how they would like it if their employer picked and chose when they got paid!
I called but no one answered the phone. My mail was stolen from my mailbox last Saturday. I purchased a locking box as suggested by my police department officer. I need assistance with the placement of the box and was told by the Kennewick p.o. that Pasco would assist me but guess I will not get assistance if no one picks up the phone.
I live in Kennewick. Lately we have been getting other peoples mail, and other people have been getting ours. I have never had a problem with this, until the past couple of months. I am wondering what the hell I can do. This is extremely inconvenient, and troublesome to me. Does my mail carrier need glasses, or is he or she, just in way too much of a hurry? I need them to be more careful with something as important as the mail.