This is a praise for Laura at your office. She went above and beyond for me. My package needed extra postage, and she offered to track it down for me rather than having me go back in with both kids. She made my day. Thank you, Laura!
Numerous times I have had to walk over to my neighbors and give them their mail that was delivered to my house. And they have brought me mine. But, today was the worst. A package was lying on the ground in front of our mailbox station. It is clearly a neighbor's prescription medication. Seriously!? This lack of attention risks our personal information, and with medications - possibly someone's health.
I've just heard of the master mailbox key theft today. This apparently happened on Tuesday, yet I have not heard anything from my post office. I want to know why they haven't bothered to notify the customers directly, by mail (ha), or at least a note on the mailbox. As of this time, they are not planning on any corrective action. When I called, they said there wasn't anyone I could call or email, that I would have to come down with my picture ID to speak to "someone".
This is the worst post office that I have ever had to use. EVERYTIME we have our mail held, because we are about of town, they fail to deliver the held mail anywhere close to the day we documented our start up date.
Our mail is regularly delivers to other mail boxes. We have made multiple trips to this post office to explain all of these difficulties and NOTHING changes. We will move from this area in a month and that's day can't come quick enough. However, we am will still be stuck with this post office for months after with what I fully expect to be a failure to forward mail to our next address.
What an amazing mess!!!!
I have had debit and credit cards delivered to a neighbors house instead of mine. After he opened my mail he noticed it was not for him and then came over to my house with my bank cards. This has happened on numerous occasions with other mail, but after a so many times and with my bank cards, I am thinking the postal delivery needs to improve. The address is right there on the envelope, just put it in the right mailbox.
I am suggesting that the post office brainstorm a way to change their mail hold delivery process. For EACH and EVERY one of my last 3 holds, I had to take the initiative to call the Mill Creek WA location to track down my mail when it was never delivered on the day it was scheduled to be delivered. Every time there was a unique excuse, like different driver.... from a customer perspective, no one cares if the driver changes. That's an internal issue ripe for a process change. Please change the process so that regardless of driver, who ever is driving the route simply checks a list of mail hold deliveries for the day. Hoping it's that simple. If it can't be done right, please don't falsely advertise the service! That's what we do in the corporate environment. If something is broke, we fix it for the customer! Thanks!
You delivered my package to the condo complex across the street. How hard is it for the postal person to look at the address and see that my address is Street not Place. This happens frequently. Except this time its a package and the package is in the parcel locker at the condo. How am I to get it? I needed this today!
I was supposed to receive 2 packages today. One with 2 day shipping had no apt number, thanks to the sender, and said it was "undeliverable" at 11:30 according to tracking. I left early from work and went to this PO to pick up the package at 3, and it hadnt returned yet. I made it known that each tenants name is in the mail boxes (like most complexes) and being a complex of 16 units i didnt think that was a difficult task. Also to be noted that i've received packages from UPS and FedEx under the same circumstance. The employee decided to make excuses for their delivery drivers, no apology or any real answer to the issue. She asked me to write down my name and number and her supervisor would call me. This never happened, 2 1/2 hours later and nothing, granted they close at 5. Now i have to get there on a Saturday, at the butt crack of dawn, and sit in line again, because according to a large portion of reviews this PO doesnt answer the phone. I doubt the package will be delivered, and with the 2 day shipping not being honored, i also doubt i'll be reimbursed, at least not without argument and more stress.
This is the second time my mailman has delivered my package to the WRONG address! I complained and asked him to find it and he came to my door and told me my mail must have been stolen (from my locking mailbox). A week later, I found my package on top of the group of mailboxes as if it was at another house. It was family photos that were soaking wet and totally ruined. My mailman is unreliable and often times puts my bills in other peoples mailboxes because then THEY bring it to my house. What is so hard about putting mail in the right box! Fix this problem!
I don't know what's going on at this post office (low morale?) because I am constantly receiving mail (including packages) that are not addressed to me and I am not receiving my mail at times. Do the mail carriers actually look at the addresses on the envelopes/packages or are they just randomly placing mail in mailboxes and packages on doorsteps? I used to deliver the misdirected mail/packages myself but I stopped doing this. Now, I just place the mail in the outgoing mailbox or force USPS pick up the large package that wasn't addressed to me. If I have to drive around delivering mail for the USPS then I should be compensated for it by the USPS!It is even too difficult, apparently, for them to deliver packages to your house. Occasionally, they will state that your package was "undeliverable" and attempt to return it to the sender (even if the sender is overseas), meaning, "We were too tired to walk up your driveway to leave your package outside your door." I guess they think we like having to wait 20 minutes (they will not call you back) to speak to a USPS rep to stop the package from being returned, and standing in a slow-moving line at their post office to pick up a package that should have been delivered.My neighbors and I have called and complained about the poor service but we always get the same response, "We will talk to the mail carrier." The result: No change. They should FIRE the mail carrier (Newman from Seinfeld). I told the USPS that they are making it very easy for criminals to steal our identities, raid our bank accounts, steal our newly issued credit cards, etc. I missed bills and had to cancel checks due to their incompetence! I wish someone would create a high quality mail delivery service to compete with the USPS. I would drop the USPS in a heartbeat, even if it meant paying more for BETTER service.
I concur with the comment from T. Lund below....this is the third time that the mail carrier has put a note in my mail box stating that my package was "undeliverable" all the while I was sitting in my home. Apparently the postal carrier was simply too lazy to walk up my short drive way and do their job and deliver my mail!! Now I have to go in person to the Mill Creek PO and wait for their extremely slow counter workers to get my mail that should have been delivered in the first place. I have contacted the Post Master and complained but nothing has changed..the incompetence continues! When will something be done about the
The laziness of the mail carrier at this Post office is beyond the pale. He returned my mail to the City of Mill Creek, stating it was "undeliverable." My mistake was in the street name which had changed from Mill Creek Boulevard to Main Street. Location stayed the same, but he was "unable to forward." Not the first time I've had trouble with postal employees who are so deliberately obstinate. Is it any wonder we avoid the US Mail as much as possible? Thank God for e-mail and other media transfer sources.
I have had 4 letters w/ checks that have been lost in mail, and had to pay a penalty fee, not sure where they went to because my bank never got them back, l called the post office to asked them to pay the late fees and they said we are not paying any late fee, l said it was your mistake they said too bad we are government, we do not pay. Another mail with bank address stamped on envelope to Olympia,Wa.went to Anchorage, Alaska
Why can't the delivery person try to hide packages on the front porch? People steal packages when they are in plain site and the USPS are the only delivery service that never attempts to put a package anywhere but the center visible to the street. They just don't try. It's a good reason not to use USPS for delivery's.
I have been trying to change our address for 1/2 on line. Since when does the Post Office charge 19.95 fee to change address??? I went to the free sites and it wouldn't process the change either. I don't have text messaging or fancy cell phone stuff so I guess a senior citizen is more than behind the times getting this simple task done.