I'm very unhappy with the service from the mail carrier on the North Hill of Des Moines. My out going mail is never picked up! Why do they think I put the arm up??? The mail comes so late it's too late to call, I'll have to call tomorrow
These guys are doing a terrible job of keeping up with the increased holiday volume. They don't answer the phone and they say they attempt deliver when they actually haven't. No notice left, nothing... no one answers the phone if you try to call the local office, no one answers at the toll free number without a 30 minute hold time after arguing with a computer for 10 min. Terrible service!!
I've been a PO Box customer at this post office branch for decades. I have had countless dealings with the window clerks over those many years, seeing many come and go. I have never had a problem with anyone. I've found them to be courteous and helpful in every situation. Of course, I treat them with respect when I approach them. A recently sent bill from a company performing work for me, arrived with a partial box number in the address. Someone went the extra mile to figure out what box it belonged in and delivered it. These guys rock! If they were looking for an excuse to be lazy, they could have just sent the bill back to the sender. They provided "service" above and beyond the basic postal regulations and I appreciate that! Thank you, Des Moines Post Office! In today's business world, it's service that keeps you in business. These guys deliver!
Why do you even list a phone number when no one ever answers the phone. I have called repeatedly. 9 rings, click and phone hangs up after a couple seconds.
I'm trying to find out if your location accepts pre-paid UPS packages. Some post offices do, some don't.
I have nothing but problems with this post office. They leave extremely rude notes if they deem your mailbox full, they mark you as a vacated home if you don't pick up mail for four days, and today they marked us as an undeliverable address when we have been here for over two years. My little boy has been expecting a package all week and now I have to deal with them to find it but of course their phone number doesn't work. Ridiculous.
Used old box to send something. Was expecting to pay flat rate shipping of $12. But because the old used box had the words "domestic rate c" on the side of the box the clerk charged me $42 because of the wording and refused to let me use a magic marker to block out those words. ITS A BOX. They ripped me off for $30 because the USED box had some words on it.