Received excellent service from Sylvia when I called regarding a misdelivered book; she tracked down the problem quickly, found the book and got it delivered the next day, and even called me to let me know it had arrived! Top-notch.
Was tracking delivery of medications recently. Package sat in Mill Creek PO for more than a week. Asked our carrier and he said that there was a pile of small packages that were just getting ignored. He was frustrated as well about it. This doesn't make any sense to me. A lot of these small packages are for order mail only medications and are very time sensitive and limited when they can be filled. A delayed delivery time due to neglect on the part of the PO is just unacceptable. I hope this helps shed some light on the issue, I hear were not the only ones having problems here.
The postal carrier who delivers to our apartment complex is incredibly lazy. If our apartment office is closed, they do not attempt to deliver to each address - they simply drive away.
Apartment offices only accept packages as a COURTESY, it is not required that they do it, and so if they are not open, the carrier should at least attempt to deliver packages to the actual address. I have had several shipments arrive late because of this.
john there so disorganized in there .we have din going there to pick up our mail. after a break into the mail boxes at avana 522. they fumble around in the back for 10 15 minutes looking for your mail. and come back with one piece of mail!! and say that's all there is ..not so .they have not separated the mail in any kind the order. so they have to look threw hundreds of pieces to find yours. insane!!!
Be careful of the guy called Jeff who works at Bothell usps. I feel sorry for such permanently grumpy people who are supposed to be public servants like many of us. This is the first time in 15 years i encountered someone (Jeff) who just wouldnt help, guide or explain the less ordinary way of mailing express packets. He had this attitude of 'drop it and leave' if you ask for more explanation or guidance. I forgive him for his rudeness. May the Allmighty give us the strength not to be rude or unhelpful to anyone, because oneday we will all be in a situation needing help.
My wife and I patronized this location to mail a defective phone back to Verizon today. The package was prepaid and Verizon recommended getting a delivery acceptance receipt that would prove that the package had been accepted by USPS and is in their care. After grunting for us to move forward, the man at the counter refused to scan the package or create the same acceptance receipt that we've received at multiple other USPS locations. Instead, he insisted that we drop it in the slot and that the other locations "just don't know", whatever that means. We're home now, have entered the tracking number into the website and received a "not found" status. I hope our package is not lost or stolen before it gets scanned as accepted, because Verizon has told us that without a receipt for acceptance, we will be responsible for the full price of the phone. Very poor customer service.
Worst customer service EVER. Jeff needs to take the stick up his ass and be fired. I will NEVER go to this location again. I'd rather drive an extra 15-20 minutes to the next location than have my day ruined by unprofessional, rude, and insensitive middle-aged men.