New resident to the area...a month ago we were told we had to pay $40 for a key for our mailbox...still no key, and we have to go to the post office to get our mail. Now they tell us we never paid the $40 even though we have a receipt. We were told it would be 10 days, then we were told 3 weeks, then told another 10 weeks. Still nothing. The workers there at the post office are extremely rude, loud and are very lazy. I see all of these complaints but nothing is being done, what can we do to put an end to this? This is our mail they are messing with, half the time we aren't getting it. This says these complaints aren't read by the postal employees, maybe that's the problem, because I think they need to see this.
After visiting Tomball post office, this afternoon, I now know where the term "going postal" comes from. I was appalled at how GOVERMENT employees treats customers. There was literally a woman in tears over her passport renewal process. The postal worker (not to even classified as a gentleman), was abrassive, rude and obnoxious because she was on time for appt, but did not check in. She patiently waited her turn, then was informed, she missed her time and would have to reschedule. Not to mention the next available appt was a month away!! We turned around, left and went to Pinehurt, Texas post office were we were accommodated and had our passport renewed in 10 minutes. Everything works out in the end, but no thanks to the lazy, rude employees at the Tomball location. Never again.
Envelopes sent within Texas take over two weeks to arrive in Tomball. Originally I thought that there may have been issues with the senders but after living here for about a year, it is abundantly clear that the post office just sucks. I have literally nothing positive to say about their service
I am starting a petition requesting an immediate internal audit and replacement of the current management system for this local post office. Our neighborhood continues to have undelivered or lost packages handled by this branch. It is exasperated by poor customer service and attitude by branch employees. Please post a message to this site if you are interested in signing.
Today my child's school pictures arrived in the mail folded IN HALF ... although the envelope had Do Not Bend in large letters on BOTH sides of the package. The cardboard was folded as well, which meant the photos would of course get bent. The postal lady didn't even take the time to "pretend" to care and had them sitting sideways in my large mailbox wrapped around my other pieces of mail! Disappointed that you can't trust the post office employee to treat your mail with respect! We get medication for our neighbors, other people's mail from other streets and packages tossed in front of our cars in the rain. (Maybe they should be taught to wrap the boxes in plastic like UPS and put under the eave of the garage or on the front porch. It's fun to have a hunt for our packages.) Very disappointed in how the mail is handled and can only wonder where the rest of my mail goes to. Maybe these comments should be read by post office employees for training purposes so they can learn to go their jobs correctly.
Great service! They processed my daughter's and my passport in very short time. Very nice and professional. Actually it is the best USPS place to get fast appointments for passports in North Houston. Calvin was great!
We live in City of Tomball. We will not receive mail for days and then we get a pile of mail. The post dates on the mail are days ahead of the actual delivery. Try to call the Post Office. Phone is always busy. Looked for an email and found nothing. Also, we do not receive our bill statements from vendors on a consistent basis. I don't know where our mail is going to?? Get with it Post Office!!!
We are a business in Tomball. Try running a business with the same horrible pick-up / delivery system. And I agree 100% - try to call and you get a busy signal all the time. I think they just take the phone off the hook so they do not have to hear all the complaints.
• Replied to Holding mail for days?
BOLTON PATSY (NOT TATSY) 16403 N ELDRIDGE PKWY UNIT B
Have not received two Orders from Bradford Exchange. Email indicated they could not be delivered to this address and could not be returned to sender. Someone at the Tomball Post Office has my Christmas gifts intended for my Grandsons. I am disable so I have to shop online and depend on the mail service to deliver items to my door.
Mail is delivered on no consistent basis. It may be her at 11 am, it may be 6 pm, or it doesn't come at all. Th Tomball Post Office does not seem to know how to correct its issues. I think it is time for a new Post Master. As well according to everything in the neighborhood in our local new exchange packages are not being delivered or stolen off our front poarches.
"Delivered" package not delivered to my house! Out my product and the cost of the product! Been trying to call the post office for an hour and it only rings busy! This happens all the time! We get neighbors mail and packages for another street. I walk them over to the correct address and can only hope whoever has mine will do the same.
will never visit the Tomball post office ever again
I just left Tomball post office and I have never seen such bad customer service. The manager had no control over two very disrespectful employees. I tried to call for over a hour and no one answered. This post office needs some serious help.
Whoever is delivering to Inverness Estates off of 2920 and 99 is terrible. We have received so many different mails from our neighbors. There has been a few times where they don't even put the packages in the right box, and luckily some neighbors bring it to us. Sometimes, we just dont get it back. Please stop mixing up our mail, it has happened everyday since we moved in which was December 2015.
Our mail is taking 10 days to get mail from California. Neighbors have brought us our mail that was put in there box. Not to mention mail received that looks like it has b een opened. What is going on?
Postal Delivery Person - Constantly Messing Up Deliveries
To Whom It May Concern:
This is a formal complaint regarding mail for the subdivision of Cypress Trails off of Spring Cypress, zip code 77377. On a daily basis, mail is continuously being placed in incorrect mail slots for our neighborhood. We use Nextdoor.com as a way of communicating between the people who live within this neighborhood and just about every day, someone is trying to find out where their mail is. Meaning, the postal person has placed, yet again, mail in the wrong box. I have mail missing right now and do not know who has it. I got someone else's mail Saturday and that person received a lock box key for a box with the wrong number written on it.
This is a constant issue which needs to be addressed. It is not that difficult to put mail in the corresponding mail slot because the addresses are clearly marked on the freaking mail to whom the items are addressed to. How freaking hard is it to get this right? This is a constant screw up and needs to be handled appropriately! If this matter is not addressed, I will be taken this to the next level until this gets the attention it deserves!
I ordered online before Xmas 2015 and I understand that they can be busy and can make mistakes. So when it said it was delivered, and I didn't get it, I called the Tomball Post Office and after more than 50 rings (redials) someone answered. They said they're going to investigate and gave me 7days for them to resolve. Well, that didn't happen, so I called the 800 number and it said it has been resolved. To make a long story shorter, I was told that by the main post office in Houston that they will pursue it and wondered why the update of being "resolved" is on there when it was not. A few days later, Houston main post office called us and apologized and said they couldn't track it anymore and that I should file. It made me so mad! By the way, I didn't file a claim for reimbursement -hate hassle! Tomball Post office did this to me with my packages 3times already. Another incident was a small package and labeled as delivered but didn't, so I called and the post master said the mailman is going to get back with me. In short, he said my package was in the mailbox and he could not believe I didn't see it and was upset why we called. That package was found 2days later delivered in my mailbox. So it mysteriously appeared. I also have mails that were delivered in my neighbors many times. Sometimes my neighbor would give them to me. Sometimes I just don't get them at all. This usually happen when there is a sub doing the mails. Ineffective at times and a liar, lost my package or stollen!
Did you know that if you complain to USPS and file a claim about the fact that you do not get your mail for days at a time. that the way usps will take care of it is say your house is vacant and no longer will deliver your mail... yes that is a perfect solution. Also my local office NEVER answers their phone. No matter what time of day I call. now I am on hold for an hour hold time to figure out why I am now listed as a vacant home.
Tomball Post office is the worst in history. I just moved to Tomball in April and I have had several packages come up missing as well as mail and other things. I am going to contact the news station to see if I can start an investigation. Poor customer service and horrible post master.
This is the worst post office ever I have been living in Tomball for 5 years and ordering online for as long as I can remember and every since I've moved here my packages have been missing. The postmaster has the I.Q of a squirrel and honestly I think she is the ring leader of the theft ring she always had an excuse for her lying employees. Her son Roger is a carrier at the Shepard location and she probably has taught him the ropes of theft as well this post office needs a thorough investigation. It is not fair that ppl can not order online and be confident that they will receive their packages because it will be transported in the hands of CRIMINALS
So to say that the customer service is absolutely horrible is an understatement. I had a package mailed to me and didn't receive a notice in my mail box or anything. Finally after 3 weeks of waiting I went to the post office to see if they had my package since I'm new to the Tomball area and they were holding my package which I found tore to shreds, on top of them having no explanation for it. I sincerely think there needs to be an effort to investigate this post office and not only that but someone needs to clean house and find more respectable mail service.
Going to the Tomball post office is just as bad as visiting the DMV. TERRIBLE customer service. No one there cares how long you have to wait and that you have a life outside of the post office. God forbid if you have a package or certified letter to pick up. You'll be standing out there like you're in a government cheese line. They simply do not care and have no desire to move things along quickly. Why and how does the post office even still exist? It's an antiquated system designed in the 1700s that obviously has a hiring requirement of getting the worst personalities possible!
and they are not required to answer the phone even If they are doing NOTHING. just thought I would add to it with my frustration.
• Replied to Johnny Government Worker
I strongly agree an investigation has to be conducted on this usps office. I think we might be dealing with an organization/operation to resell merchandise?? I have lost numerous packages which represent a lot of money and when you go to them they just say 'it has been delivered'....yes but to what address or to who...I constantly get mail from other people and my mail gets delivered to others as well. Really incompetent! Don't really know how to put an end to this though. Please help
Contact the US Postmaster General that is over all of the post offices and file a complaint both on line and by phone and continue to harrass them until they do something. You have to go up the chain because the people in Tomball will do nothing and I have had them call me a liar to my face when I know when the package was really delivered. They will not answer their phones, I have tried to call for 3 hours straight today and let it ring and ring, they just pick up the the phone and drop it back down. I encourage everone to go on line and file a complaint, that is the only way you get anything done. My regular mail carrier went on vacation and I did not get mail for 4 days and they tried to say, well, maybe there was no mail to get. Guess again idiots. The more people who complain up the ladder, the more likely we will get something done with the absolute horrible service at the Tomball post office.
IF my packages do not show up soon...all h*ll is going to break loose. I will be calling the local TV stations and you can bet one of them will run the story on employees of Tomball Post Office stealing packages from the people living in Tomball.
My packages were picked up on Dec. 11th from 'Mail and More' and they aren't showing up any where in the post offices system except for a label created. Have both of my packages BEEN stolen by employees of Tomball Post Office?
Just wanted to add my sentiments to the chain. I also had a package lost this week and it's not acceptable this close to Christmas. My sister lives in another part of Houston and I'm about to order a new gift for her son and have it go directly to her house so it doesn't go through the Tomball Post Office! Ridiculous! Granted, I order a lot of things and usually they are shipped to my house and this is the first item that was lost, but the fact it even happened is unacceptable.
I mailed a package of jewelry.....I sell Silpada as a side job.....and once again it has mysteriously disappeared from the Tomball location. The first time they put me through the ringer. All the things that these other people mentioned happened to me. People lying there, being rude there, hanging up on you there, and not even trying to help you to find your "LOST" package. And now it's happened again. I AM DEFINITELY going to the news stations. I tried the Post Master General last time and that got me nowhere. They lost/stole a package worth $150.00 dollars last time. This time it is a package worth $175.00 and I even had it insured. Something has to be done......and soon. They're bankrupting me! Also the ABSOLUTE WORST service ever on any given day!
This is the worst service I've ever received! First they make it impossible to get in contact with, I'm usually not the person to write reviews but this was rediculous! I had been tracking several packages I should be receiving all to the same address when the first package was not received after the website confirmed it supposedly was delivered I contacted the office to bring them up to date and not have the same thing happen with the package I was expecting that day. Initially the guy just plain hung up on me. When he finally listened to me he said he would have the carrier call me. I let him know that this was not the first situation I've had with this carrier and that she never delivers the packages to the address she lives them by the mailbox which is not a single mail box and in the middle of the road not near the address that it is supposed to be delivered to. He continued to tell me they would deliver it to the right address. Still did not receive the second package even though that one too now says delivered and have yet to receive a phone call with an explanation as to where my packages are. They need to employ someone with some sort of commen sense.
Thieves! They are rude to the point of being abusive, and they are STEALING our mail! My postal worker threatened me when I asked him to please not throw my mail on the ground in front oc the mailbox, and this gangster who said he was the supervisor tried to hit on me when I went to file a complaint. He then handed me a blank sheet of printer paper to write my complaint on, stating he would fill out the appropriate form. Are you kidding me? This is the united states government we are talking about. Ridiculous. This is why the USPS is going out of business!
The Tomball Post Office needs to be investigated. Packages are tracked to the location of this post office, yet go "missing". A complaints department should be set up, and background checks need to be run on these particular Tomball employees. I'm flat out accusing them here of stealing packages. I've NEVER had so many packages not be delivered to me than when I moved to Tomball, a year ago. One out of every five of my packages is "lost". Some quick investigating online shows dozens and dozens of other complaints claiming the same thing regarding their packages not being delivered, even though tracking numbers prove that the items are at the Tomball facilities. Something is fishy. I'm contacting the appropriate authorities, and even the local news, if something isn't fixed here.
I've just had the same problem... Tracking says they attempted a delivery on 02/14 and left a notice. There was no notice on my door or in (or on) my mailbox. Unless they were at the wrong address or they buried it in the yard somewhere, they are lying about leaving a notice.
• Replied to guest
You are beyond right. I've been in Tomball for 3 months. I have over 10 missing packages. One more missing yesterday was "delivered" at 9 am, nope. Most the time it will say this cannot be delivered as addressed. Beyond incompetent.
• Replied to guest
Same thing here. Package showed delivered to the mailbox, but no package was delivered. Called in and person seemed very confused about what happened. I asked if I should return a call in a few days and they still did not have an good answer for that simple question? Actually called a few days later and nothing but busy signals at the regular number and toll free number. No other way to contact other than driving in, waiting in line and being punished even more for a problem they caused.
• Replied to guest
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