I ordered online before Xmas 2015 and I understand that they can be busy and can make mistakes. So when it said it was delivered, and I didn't get it, I called the Tomball Post Office and after more than 50 rings (redials) someone answered. They said they're going to investigate and gave me 7days for them to resolve. Well, that didn't happen, so I called the 800 number and it said it has been resolved. To make a long story shorter, I was told that by the main post office in Houston that they will pursue it and wondered why the update of being "resolved" is on there when it was not. A few days later, Houston main post office called us and apologized and said they couldn't track it anymore and that I should file. It made me so mad! By the way, I didn't file a claim for reimbursement -hate hassle! Tomball Post office did this to me with my packages 3times already. Another incident was a small package and labeled as delivered but didn't, so I called and the post master said the mailman is going to get back with me. In short, he said my package was in the mailbox and he could not believe I didn't see it and was upset why we called. That package was found 2days later delivered in my mailbox. So it mysteriously appeared. I also have mails that were delivered in my neighbors many times. Sometimes my neighbor would give them to me. Sometimes I just don't get them at all. This usually happen when there is a sub doing the mails. Ineffective at times and a liar, lost my package or stollen!
Did you know that if you complain to USPS and file a claim about the fact that you do not get your mail for days at a time. that the way usps will take care of it is say your house is vacant and no longer will deliver your mail... yes that is a perfect solution. Also my local office NEVER answers their phone. No matter what time of day I call. now I am on hold for an hour hold time to figure out why I am now listed as a vacant home.
Tomball Post office is the worst in history. I just moved to Tomball in April and I have had several packages come up missing as well as mail and other things. I am going to contact the news station to see if I can start an investigation. Poor customer service and horrible post master.
This is the worst post office ever I have been living in Tomball for 5 years and ordering online for as long as I can remember and every since I've moved here my packages have been missing. The postmaster has the I.Q of a squirrel and honestly I think she is the ring leader of the theft ring she always had an excuse for her lying employees. Her son Roger is a carrier at the Shepard location and she probably has taught him the ropes of theft as well this post office needs a thorough investigation. It is not fair that ppl can not order online and be confident that they will receive their packages because it will be transported in the hands of CRIMINALS
So to say that the customer service is absolutely horrible is an understatement. I had a package mailed to me and didn't receive a notice in my mail box or anything. Finally after 3 weeks of waiting I went to the post office to see if they had my package since I'm new to the Tomball area and they were holding my package which I found tore to shreds, on top of them having no explanation for it. I sincerely think there needs to be an effort to investigate this post office and not only that but someone needs to clean house and find more respectable mail service.
Going to the Tomball post office is just as bad as visiting the DMV. TERRIBLE customer service. No one there cares how long you have to wait and that you have a life outside of the post office. God forbid if you have a package or certified letter to pick up. You'll be standing out there like you're in a government cheese line. They simply do not care and have no desire to move things along quickly. Why and how does the post office even still exist? It's an antiquated system designed in the 1700s that obviously has a hiring requirement of getting the worst personalities possible!
and they are not required to answer the phone even If they are doing NOTHING. just thought I would add to it with my frustration.
• Replied to Johnny Government Worker
I strongly agree an investigation has to be conducted on this usps office. I think we might be dealing with an organization/operation to resell merchandise?? I have lost numerous packages which represent a lot of money and when you go to them they just say 'it has been delivered'....yes but to what address or to who...I constantly get mail from other people and my mail gets delivered to others as well. Really incompetent! Don't really know how to put an end to this though. Please help
Contact the US Postmaster General that is over all of the post offices and file a complaint both on line and by phone and continue to harrass them until they do something. You have to go up the chain because the people in Tomball will do nothing and I have had them call me a liar to my face when I know when the package was really delivered. They will not answer their phones, I have tried to call for 3 hours straight today and let it ring and ring, they just pick up the the phone and drop it back down. I encourage everone to go on line and file a complaint, that is the only way you get anything done. My regular mail carrier went on vacation and I did not get mail for 4 days and they tried to say, well, maybe there was no mail to get. Guess again idiots. The more people who complain up the ladder, the more likely we will get something done with the absolute horrible service at the Tomball post office.
IF my packages do not show up soon...all h*ll is going to break loose. I will be calling the local TV stations and you can bet one of them will run the story on employees of Tomball Post Office stealing packages from the people living in Tomball.
My packages were picked up on Dec. 11th from 'Mail and More' and they aren't showing up any where in the post offices system except for a label created. Have both of my packages BEEN stolen by employees of Tomball Post Office?
Just wanted to add my sentiments to the chain. I also had a package lost this week and it's not acceptable this close to Christmas. My sister lives in another part of Houston and I'm about to order a new gift for her son and have it go directly to her house so it doesn't go through the Tomball Post Office! Ridiculous! Granted, I order a lot of things and usually they are shipped to my house and this is the first item that was lost, but the fact it even happened is unacceptable.
I mailed a package of jewelry.....I sell Silpada as a side job.....and once again it has mysteriously disappeared from the Tomball location. The first time they put me through the ringer. All the things that these other people mentioned happened to me. People lying there, being rude there, hanging up on you there, and not even trying to help you to find your "LOST" package. And now it's happened again. I AM DEFINITELY going to the news stations. I tried the Post Master General last time and that got me nowhere. They lost/stole a package worth $150.00 dollars last time. This time it is a package worth $175.00 and I even had it insured. Something has to be done......and soon. They're bankrupting me! Also the ABSOLUTE WORST service ever on any given day!
This is the worst service I've ever received! First they make it impossible to get in contact with, I'm usually not the person to write reviews but this was rediculous! I had been tracking several packages I should be receiving all to the same address when the first package was not received after the website confirmed it supposedly was delivered I contacted the office to bring them up to date and not have the same thing happen with the package I was expecting that day. Initially the guy just plain hung up on me. When he finally listened to me he said he would have the carrier call me. I let him know that this was not the first situation I've had with this carrier and that she never delivers the packages to the address she lives them by the mailbox which is not a single mail box and in the middle of the road not near the address that it is supposed to be delivered to. He continued to tell me they would deliver it to the right address. Still did not receive the second package even though that one too now says delivered and have yet to receive a phone call with an explanation as to where my packages are. They need to employ someone with some sort of commen sense.
Thieves! They are rude to the point of being abusive, and they are STEALING our mail! My postal worker threatened me when I asked him to please not throw my mail on the ground in front oc the mailbox, and this gangster who said he was the supervisor tried to hit on me when I went to file a complaint. He then handed me a blank sheet of printer paper to write my complaint on, stating he would fill out the appropriate form. Are you kidding me? This is the united states government we are talking about. Ridiculous. This is why the USPS is going out of business!
The Tomball Post Office needs to be investigated. Packages are tracked to the location of this post office, yet go "missing". A complaints department should be set up, and background checks need to be run on these particular Tomball employees. I'm flat out accusing them here of stealing packages. I've NEVER had so many packages not be delivered to me than when I moved to Tomball, a year ago. One out of every five of my packages is "lost". Some quick investigating online shows dozens and dozens of other complaints claiming the same thing regarding their packages not being delivered, even though tracking numbers prove that the items are at the Tomball facilities. Something is fishy. I'm contacting the appropriate authorities, and even the local news, if something isn't fixed here.
I've just had the same problem... Tracking says they attempted a delivery on 02/14 and left a notice. There was no notice on my door or in (or on) my mailbox. Unless they were at the wrong address or they buried it in the yard somewhere, they are lying about leaving a notice.
• Replied to guest
You are beyond right. I've been in Tomball for 3 months. I have over 10 missing packages. One more missing yesterday was "delivered" at 9 am, nope. Most the time it will say this cannot be delivered as addressed. Beyond incompetent.
• Replied to guest
Same thing here. Package showed delivered to the mailbox, but no package was delivered. Called in and person seemed very confused about what happened. I asked if I should return a call in a few days and they still did not have an good answer for that simple question? Actually called a few days later and nothing but busy signals at the regular number and toll free number. No other way to contact other than driving in, waiting in line and being punished even more for a problem they caused.
• Replied to guest
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