I have lived in Temple for over two years and have never had any issues with mail. That being said, just a few weeks ago I had my first lost package. I contacted the post office and they were both courteous and sympathetic in helping me to find my lost package. They put me through to a supervisor who not only was able to find my package but called me back within the hour with where my package was and a solution to get it to me. Thank you again!
I have tried to call numerous times and on different days. The phone always has a busy signal. I feel the employees are leaving the phone off the hook frequently to avoid phone calls. I have tried to reach them about a package they failed to deliver. I want to confirm they have it before I drive to the unsafe part of town which holds the main post office. I would also like to find out how to get them to actually deliver my packages instead of notes. My delivery email said the package was left in a parcel locker, but all I found was a postcard.
Been waiting since Friday for my package... Watched the tracking number tell me where it wa . Said out for delivery at 6:00 am its now 1:30 pm why does it take 7 1/2 hours for a package to be delivered? Why the hell aren't we doing something about the semi corrupt and jacked up
mailing service temple has
Another day that the mail man just didn't bother coming today. I share a mailbox station with 12 other neighbors. No one has received anything. No wonder my mail man brags that he can do whatever he wants and not get fired!!! Yesterday I found quite a few mailtrucks hanging out on Main St. @5:30pm. They know the manager leaves @4:30pm. They were just hanging out long enough for her to leave yesterday. This is a systemic problem that starts at the top and the culture at this particular organization leaves much to be desired.
Our mailman apparently doesn't even come on the weekends. It's Monday afternoon and he delivered our mail to our office, but didn't pick up the outgoing mail. I went to the mailbox and our Friday mail is still in there! Just because our office is closed on the weekends doesn't mean we shouldn't get our mail!
On hold for 1 hour- still no help. I'm very up set now. Worst place to live if you want your mail. Ugh
• Replied to Corinna
HORRIBLE. They never pick up their phone, and when you do actually get through to speak with someone they put you on hold for 25+ minutes without coming back to the phone. I spoke with Rob who laughed at my situation and told me i needed to "wait and be patient" for a package that is 4 days late (that has a tracking number) but for some reason he could not give me an estimated date of delivery, or locate my package. Hate that I to go through this location for my mail.
Apparently Rob gets his fill of entertainment through his employer as he laughed at me after asking " Do you know if my mail man came in today?". I was instructed to be patient at 4:30pm. Coincidentally, the office closes at 4:30p.m. AND he the mail man never came.
• Replied to Melanie R
Go to a different location such as Killeen. This office does not now the appropriate identification requirements needed. I had to call a different location in order to properly inform them of what they needed from me.