Heritage Post Office

702 Richland Hills Dr, San Antonio, TX 78245

Contact Numbers:

Phone: 210-543-8237
Fax: 210-256-7036
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours



Pickup Services Hours

Monday-Friday 8:00am - 5:30pm
Saturday 8:00am - 1:00pm
Sunday Closed

Lobby Hours

Monday-Sunday 12:01am - 11:59pm

PO Box Access Hours

Monday-Sunday 12:01am - 11:59pm

Last Collection Times

Monday-Friday 6:00pm
Saturday 4:00pm
Sunday Closed

Self-Service Kiosk Availability

Monday-Sunday 12:01am - 11:59pm

Carrier Facility Hours

Monday-Friday 8:30am - 5:00pm
Saturday 8:30am - 1:00pm
Sunday Closed

Passport Acceptance Hours

Monday-Friday 9:00am - 3:00pm
Saturday-Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo if no available photo hours listed.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call.

Passport Photo Hours

Monday-Friday 9:00am - 3:00pm
Saturday-Sunday Closed

Global Express Guaranteed® Hours

Monday-Friday 8:00am - 5:30pm
Saturday 8:00am - 1:00pm
Sunday Closed

  • Burial Flags
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Global Express Guaranteed®
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Priority Mail International®
  • Lobby has Vending
  • Lot Parking

Visit our Links Page for Change of Address, Hold Mail/Stop Delivery, PO Boxes™ rentals and fees, Rates on Postage Stamps and Freight/Shipping, Holidays, Bulk Mail, Money Orders, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Leon Valley
6825 Huebner Rd
2.5 miles away

Valley Hi
5510 SW Loop 410
2.8 miles away

Lackland AFB
2261 Hughes Ave
2.8 miles away

Los Jardines
5555 San Fernando St
3.6 miles away

Reviews

*Comments below are not read by postal employees. Please do not post personal information.



*By clicking Submit, you agree to our Privacy Policy & Terms of Use.


reviewicon
thumbsupthumbsdown

I have been trying to contact the post office all morning long and no one will answer the phone. It is ridiculous. I also called the main post master number to report, however, no answer, just left a message. Let's see if they respond.
Reply

reviewicon
thumbsupthumbsdown

They have a robot that answers the phone and can not compute anything that is said to it. Tried to talk to s human and they said 22- 30 min. wait.
Reply

reviewicon
thumbsupthumbsdown

Sitting in my living room on this wet rainy blustery day, and all of the sudden I hear a loud thud on my porch. I got up to look and the gift I ordered for my husbands birthday was thrown on my porch by the mail man, in the rain with absolutely no regard for its contents. I stopped the mail man as he was driving away and asked him why he did not knock on the door instead of just throwing it. He told me he couldn't open the gate (a simple child gate), he did not try because I would have heard it. I told him you threw it and left it out in the open in the rain, he said "it ain't raining", and it was pouring. The box was wet, I was wet. Ughhhh, this is not the first time we have awful service and the employees don't give a darn, they know they won't be fired. We need to take the postal service away from the government and make it privately run. It works, our current system does not. Just so you are aware of the service area, Ray Lieck off Talley Road. The carrier is HORRIBLE.
Reply

reviewicon
thumbsupthumbsdown

How are you supposed to schedule an appointment for a Passport Application if no one ever answers the phone?!?!?!
Reply

reviewicon
thumbsupthumbsdown

For almost a year, if not a year, we have had our mailbox broken into and poorly repaired, and again they have been destroyed. We residents have to go and wait in long lines for our mail at the Post office, and because of the lines, they hurry and give us bit’s and pieces of our mail. Usually the junk mail (not sure if we are getting all our mail), after waiting in these long lines. Is the Post office going to repair these boxes? These are in the middle of our neighborhood, apart from the dilemma it is for us to not have our mail at our disposal. One of my neighbors (elderly man) called me to see if I can help with getting our boxes repaired since he receives medicines and it is not convenient for him to go daily to the Post office. Can you reply with a solution, whether you will have them replaced or repaired as many residents are inconvenienced because of the damaged mailboxes. Please fix the problem of the broken mailboxes going on around a year?
Reply

reviewicon
thumbsupthumbsdown

This is the worst service i ever received at a post office. I arrive at post office at 945 am on day before Thanksgiving 2015. i inquire about status of on hold mail that I put in a new address a week in a half ago.Not one mail clerk informed me of 3 weeks to month resuming of mail to new address. When iI asked a time estimate i was told dont know, ask me the on hold department.So i go to the on hold department and wait 15 minutes. After 15 minutes of the mail employee trying to find where mail was they rudely said you do not have mail go to mail clerk. I go back to mail clerk as instructed and they say you should of been here a hour ago. We could of resolved this issue today but our mailmen just left a hour ago. So I state that I am full time student and could not be there a hour ago. So they refer me to a Supervisor who refused to give her name. She ask who want to speak to a supervisor, as if I was bothering her from doing her job in a rude tone of voice. When I explain that no on in entire facility would resolve the issue of if the mail resumed or not and where it was and no one had a answer. I did not request a supervisor, the mail clerk waiting on me called for a supervisor . So for 15 minutes for the suoervisor, and another 15 minutes as she tries to locate mail. Finally she got so irritated and mad that she couldnt quickly resolve the problem. That she rudely saids that I should of knew it takes 3 week or more for mail to get to new address. Then I inform her no one of the 3 employees informed me of this. That this is the first of me hearing and this is all i need to know at this point. Then she proceeds to scream and front me off in front of all 5 mail employees as they watched and listened with 3 employees in lobby. They hear her say you told me and i want to speak to your husband. Have him come in so i can talk to him.Then she proceeds to question him and then rudely say you said this not that to me about the time period twice. i interrupt her and say i will not let you continue to be rude and disrespectful and you have no answer to the question of where the mail is. After this she continues to raise her voice and leave out the facility while she is still raising her voice in front of everyone. This was done in front of customers and employees and she had no problem behaving in this manner. If i did not leave this may have continued. I was appalled at the unfriendly,unprofressional,rude, disrespectful, customer service given to military disabled veteran. Sadly this is the only post office in San Antonio that I been to the provides customer service in this manner. And unfortunately, this is the closest post office location and my form of transportation from College is the Via bus on my way home. Something needs to be done about the level of customer service that is provided at this location. Every review list is bad and not one good review for this location. This means all of us can not wrong. This is Thanksgiving so tomorrow morning I will call the postmaster.
Reply

reviewicon
thumbsupthumbsdown

You guys are giving out old passport applications. They have been updated since 2013.
Reply

reviewicon
thumbsupthumbsdown

The worst service I have ever experienced by any postal office. I've been trying to contact their office for the past 3 hours and the line was always busy they are making it impossible for me to receive my package, which was supposed to be delivered two days ago this is absolutely unacceptable and beyond unprofessional I have never been so upset or frustrated with mail service someone needs to seriously act on this matter because this is ridiculous
Reply

reviewicon
thumbsupthumbsdown

ANSWER THE PHONE
Reply

reviewicon
thumbsupthumbsdown

We haven't received mail for like 3 weeks! Not sure what is going on but the office hours are my work hours, have been trying to contact them. My final straw was when I called for like 10 minutes straight, after all they busy calls finally it RANG! I let it ring roughly 20 times and then they hung up on me! I decided to call 1800ASKUSPS (18002758777) and was able to submit a service request where the post master is to return my call within 24 hours. I sure do hope this works as I really cant afford to take time off work for this nonsense.
Reply

reviewicon
1thumbsupthumbsdown

Call the main Postmasters office and let them know . Workers have reported and been told , only if customers call, action will be taken. 368-8538 is the postmasters number.
Reply

reviewicon
thumbsupthumbsdown

This post office sucks! They never answer their phone.
Reply

reviewicon
thumbsupthumbsdown

seriously been calling for the longest time and it's been ringing for the longest time! horrible customer service!! how am I supposed to contact this location is no one is going to answer
Reply

reviewicon
thumbsupthumbsdown

Not only do they not pick up mail most days, but cannot get an answer when I call....all day long and no answer.
Reply

reviewicon
thumbsupthumbsdown

I guess they just leave the phone off the hook all day so that they don't have to answer calls. It's absolutely ridiculous the so called "service" you receive at this location.
Reply

reviewicon
thumbsupthumbsdown

No answer at this number or any others listed on other websites. Had to go in person just to reach a human and schedule a passport appt.
Reply


*uspspostoffices.com is not a part of, or affiliated with, the official United States Postal Service (USPS).