This is the worst service i ever received at a post office. I arrive at post office at 945 am on day before Thanksgiving 2015. i inquire about status of on hold mail that I put in a new address a week in a half ago.Not one mail clerk informed me of 3 weeks to month resuming of mail to new address. When iI asked a time estimate i was told dont know, ask me the on hold department.So i go to the on hold department and wait 15 minutes. After 15 minutes of the mail employee trying to find where mail was they rudely said you do not have mail go to mail clerk. I go back to mail clerk as instructed and they say you should of been here a hour ago. We could of resolved this issue today but our mailmen just left a hour ago. So I state that I am full time student and could not be there a hour ago. So they refer me to a Supervisor who refused to give her name. She ask who want to speak to a supervisor, as if I was bothering her from doing her job in a rude tone of voice. When I explain that no on in entire facility would resolve the issue of if the mail resumed or not and where it was and no one had a answer. I did not request a supervisor, the mail clerk waiting on me called for a supervisor . So for 15 minutes for the suoervisor, and another 15 minutes as she tries to locate mail. Finally she got so irritated and mad that she couldnt quickly resolve the problem. That she rudely saids that I should of knew it takes 3 week or more for mail to get to new address. Then I inform her no one of the 3 employees informed me of this. That this is the first of me hearing and this is all i need to know at this point. Then she proceeds to scream and front me off in front of all 5 mail employees as they watched and listened with 3 employees in lobby. They hear her say you told me and i want to speak to your husband. Have him come in so i can talk to him.Then she proceeds to question him and then rudely say you said this not that to me about the time period twice. i interrupt her and say i will not let you continue to be rude and disrespectful and you have no answer to the question of where the mail is. After this she continues to raise her voice and leave out the facility while she is still raising her voice in front of everyone. This was done in front of customers and employees and she had no problem behaving in this manner. If i did not leave this may have continued. I was appalled at the unfriendly,unprofressional,rude, disrespectful, customer service given to military disabled veteran. Sadly this is the only post office in San Antonio that I been to the provides customer service in this manner. And unfortunately, this is the closest post office location and my form of transportation from College is the Via bus on my way home. Something needs to be done about the level of customer service that is provided at this location. Every review list is bad and not one good review for this location. This means all of us can not wrong. This is Thanksgiving so tomorrow morning I will call the postmaster.
The worst service I have ever experienced by any postal office. I've been trying to contact their office for the past 3 hours and the line was always busy they are making it impossible for me to receive my package, which was supposed to be delivered two days ago this is absolutely unacceptable and beyond unprofessional I have never been so upset or frustrated with mail service someone needs to seriously act on this matter because this is ridiculous
We haven't received mail for like 3 weeks! Not sure what is going on but the office hours are my work hours, have been trying to contact them. My final straw was when I called for like 10 minutes straight, after all they busy calls finally it RANG! I let it ring roughly 20 times and then they hung up on me! I decided to call 1800ASKUSPS (18002758777) and was able to submit a service request where the post master is to return my call within 24 hours. I sure do hope this works as I really cant afford to take time off work for this nonsense.