My family and I moved into our apartment in March and I put in the change of address form and still did not receive mail so I decided to fill out another form and again nothing so finally after 6 months of thinking I did something wrong I go down to the AWFUL post office and tell them what was going on and they tell me all my mail is in the back room in two full boxes and they needed to go through it because someone else name was mixed in with ours I say okay and call the next day and then I am told by the rudest supervisor that they can not give me my mail and she can't tell me why.... so for days I am calling asking for my mail and nothing she is just as rude I go down there and she gives me a number to call, I call the number and it is Postal Investigators number even they have no idea what is going on so I continue to call being treated like trash by this post office. I can't take it anymore and I file a lengthily complaint with the consumer affairs office not even 15 minutes later I get a call from the same retched woman she then tells me oh you can have your mail now!!!!!!! Why did all this happen? Why are there no repercussions to any of there actions treating me like Ive done something wrong when all I wanted was MY mail. So if you have the misfortune of speaking to EVA be prepared to be treated horribly oh and if you want to speak to anyone higher then her, her name would be Yvonne Lopez and be prepared she is conveniently in meetings 24/7 oh and just to help out a direct number to them is 2104976392!!!! Prepare yourself for disappointment.. this place is awful
We've had multiple problems with wrongly delivered packages and missing mail. Lots of this has been reported to your office with little result. Today I came home to see that both doors to the tower were open - no postal worker or vehicle in sight. Please explain. I have photos but no way of attaching them.
My package was stolen by the post lady on October 30 , 2015. She had told me that she could accept my package and scan it in for pickup by UPS and after several days now weeks nothing has came up in tracking . I have given them at least a week after calling to speak with a supervisor, I was suppose to get a call back ...nothing. Now I will take the next measures and file a report with the police for mail fraud/tampering. She knew a mobile device was in the package because I told her I needed to make sure it got back. She assumed I did not live in the neighborhood because I pulled up to her she figured she wouldn't see me again. She was surprised to see me a week later and confronting her about my package. She said she would get with her supervisor...im sure she didn't. My mobile carrier wants to charge me $800 for a phone that was stolen on top of my new phone they traded out. Thieves work here go elsewhere with your packages during the holidays.
This post office is the worst. The people working there are rude. They are understaffed and highly inefficient. I waited in a line that was all the way to the door just for the employee to tell me that my little box could not be used for shipping because it said priority and that even if I taped it up, he would still know that it was a priority box. What a crock. These people don't even deserve the jobs. From now on, I am not going to my own neighborhood post office. It is always like this. I went to pick up my package, and the line was out the door. I returned the next day and the line was out the door. Unbelievable. In the morning they had 4 people working the front desk, in the afternoon they had 1 person working the desk and 1 doing passports. Please can we somehow fix this? I have been to so many other post offices and this one is the most pathetic I have ever encountered. Pathetic
THIS IS RIDICULOUS. I can never get a call through to the post office it is ALWAYS busy. It has been almost one month since I have applied to get keys to my mailbox, so I went there since they never answer any phone calls. I get there and they make me wait in two long lines only to tell me that my keys are still not ready after a whole month and that they will call me. ONE MONTH LATER STILL NO CALL. When am I going to get my keys??? Do they not realize people have bills and other important documents they need to get through their mail??
call 497-6392! another post office just gave me that number to try and it worked! :)
• Replied to 78261 Resident
I called the post office at Encino Ledge at 210 497-6391 on Friday because the key to the package box broke and the man who answered said someone was coming. I waited. Stupid me for thinking he was professional. I tried calling this number above and either it's off the hook or it stays busy all day. The postal carrier has left the box with my package unattended even with a note taped all around it. This lack of concern does not surprise me as she leave the community mail box area littered with rubber bands and on many occassions exceeded speeds that are dangerous for such a neighborhood. Who can I report this behavior to ?