North Houston Post Office

4600 Aldine Bender Rd Rm 224, North Houston, TX 77315

Contact Numbers:

Phone: 713-226-3442
Fax: 281-985-4180
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Monday-Saturday Call for hours
Sunday Closed

Pickup Services Hours

Monday-Saturday Call for hours
Sunday Closed

Lobby Hours

Monday-Saturday Closed
Sunday 12:00am - 12:15am

PO Box Access Hours

Monday-Saturday Closed
Sunday 12:00am - 12:15am

Last Collection Times

Monday-Sunday 8:00pm

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online

Visit our Links Page for Change of Address, Hold Mail/Stop Delivery, PO Boxes™ rentals and fees, Rates on Postage Stamps and Freight/Shipping, Holidays, Bulk Mail, Money Orders, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Roy Royall
4206 Little York Rd
2.4 miles away

Foxbrook
7231 Fm 1960 Rd W Ste A
3.1 miles away

Humble
1202 1st St E
3.8 miles away

North Shepherd
7511 N Shepherd Dr
4.4 miles away

Reviews

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Just a heads up on this place, they don't update the info on the tracking page in real time, you may experience a several hour delay. For me it was still showing they were sitting on it and I actually had my package for 6 or 7 hours. That's right 6 or 7 HOURS. Forget about driving over to the actual location to try and get your package, they won't have a clue on what to do with you when you arrive. Only way you'll get it is if you have a PO Box here. Best of luck to you all!
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Dis place be slammin, I deliver pizzas and dese folks sho can eat em up. Cool place to party after my shift, absolutely lov da sistas in dis place. Keep em kickin...
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Big building with nice cold air conditioning for all of us from the South side to work at and cool off in. Doncha love it?
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Cats there be so slow, I need my mail today!!!
• Replied to Patrick Hawkins

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2 day priority flat letter mailed from 77664 to 77808 on 5/2/16. Tracking info shows it departing 77664 that evening, going to Beaumont, TX, 77707 (which is normal routing for mail from origin, 77664) departing Beaumont same evening, arriving at North Houston 77315 5/3/16. THEN the next 4 days, bouncing back and forth Beaumont, 77707, TWICE, and has been sitting at 77315 with the tracking message "processing exception" and being handled at the local office and shipping would not be on time😈 now it's 5 days late to 77808, Bryan, TX
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Update: Received text this morning, 5/11/16 stating that envelope was received at destination post office this morning. What I have found out is that NHDC is sorting at this facility is automated. The least li'l error will kick it out (ex: If you do not address pkg according to postal guidelines, put East instead of E, Highway instead.of HWY, etc.) and can sit there until someone is able to be reached (slim chance) to research it. I'm sure most of y'all have figured some of this out by now, however, I feel like this facility should be investigated and much more hands-on application! Best wishes to everyone who has issues with this.
• Replied to Wifey

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How is this facility still running like this?! I have the same story as everyone else. My packages was shipped 2-day priority, received by the North Houston facility on 1-10-16 to be delivered on 1-11-16 and It is still not in my hands 4 days later. The tracking still says it will be delivered on the 11th. Terrible terrible terrible!
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PT in Bryan haven't been able to get a package sent to Denver. Now the package is lost in Houston. WHY isnt it sent back to me????Return address very plain on pack.1/14/16 sent 12/31/15
Didn't get an answer from: 1-713-226-3443.
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I ALSO HAVE THE SAME PROBLEM, MY PACKAGE WAS SENT THERE AND IT IS SUPPOSE TO BE SENT TO AMARILLO TX I DO NOT KNOW WHAT TO DO. LEFT MESSAGE BUT NO RESPOND. CAN SOME ONE TRY TO TELL ME WHAT TO DO.
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My priority mail 2-day package was originally shipped on Dec 17th, 2015 but I still haven't received it b/c it's been at this North Houston facility since Dec 23 (and it is now Dec 30th) what happened to it?
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This facilities has really bad issues, 2 of my packets where priority mail and both got stuck in this facility one day shipping turn into 3 is fast buy not for what I paid for!
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same here my package was to be delivered on 12-14-2015 and I still have not received it. also it is impossible to talk to a person. they need to refund my money does anyone have a telephone number for this address 4600 Aldine Bender Rd Rm 224, North Houston, TX 77315
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WHAT IS GOING ON AT THIS PLACE. I sold something on eBay to a buyer and the package has been STUCK AT THIS LOCATION FOR OVER 10 DAYS!!! My buyer keeps asking me what's taking so long and I see this HUGE MESS. I am extremely frustrated and upset with this facility. And that fact that this problem is dating back TWO YEARS!!! Who is taking care of this! Someone needs to step in!!!
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11/28/2015 I am having the same issues as everyone else here. I see it going back 2 years!! Really!!!! Does this happen to just "some" people or are there "many" who have mailed letters or packages held up here at North Houston. There has got to be a way where our frustrations can be communicated and someone would actually care about the reputation of the USPS. Terrible. I'm going to go to the local PO where I mailed my package and demand some answers.
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Did anyone find a way to get their package? A phone number or a certain facility they went to get it? I have called 713-226-3442 and will visit the North Houston Facility today. My package was scanned on Monday at 4:01pm and now that history has been erased. It doesn't show it was scanned in Houston anymore, last shows it in Transit from Chicago. HOW CAN THEY REMOVE THE HISTORY LIKE THAT!?!
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The North Houston Sorting Facility is absolutely the worst. I have had a package sitting at this facility for 2 months, had it re shipped and that one has been sitting there for 3 weeks. (Checked with tracking) my post office says the trouble all begins with North Houston. Don't bother to pay for Prority 1 or 2 day shipping, it gets there in a week if you are lucky.
Wish I knew how to report this but that office doesn't answer phone calls. I think I am going to call the U.S. Generals office to see what can be done. This is horrible and unacceptable!!!!
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I sent a package on 9/9 with 2 days priority mail, but it was still in the North Houston Sorting Facility since I checked with my family on 9/26 and they did not receive it I called customer service on 9/29 and was told the package would be returned to me in 6-10days. However, I have not received the package returned as of 10/19/2015. I checked today and saw the message " Your item departed our USPS destination facility in NORTH HOUSTON, TX 77315 on September 26, 2015 at 10:14 pm. The item is currently in transit to the destination." I WAS CONFUSED!
• Replied to Sheri Herbert

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I DONT KNOW HOW MANY INEPT PEOPLE ARE WORKING AT THIS FACILITY BUT I DO KNOW IT DOESNT TAKE 3 WEEKS FOR 2 CERTIFIED LETTERS TO GET DELIVERED TO A PLACE THERE IN HOUSTON, MAILED MY ITEMS TO FAMILY MEMBER NEEDING THE DOCUMENTS CONTAINED, WHERE ARE THE SUPPOSEDLY INTELLIGENT, JOB CAPABLE HIGHERUPS?
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I have had a certified envelope with time sensitive documents pertaining to my mother's death sitting in this facility for 11 days!!! In the meantime, we have funeral expenses waiting to be paid because of the idiots working in this facility!
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JudyI am not a happy camper. I paid for 2 day delivery for a package on 9/14/2015. the package has been sitting in North Houston since 9/16/2015 @ 4:37am. I have made daily trips to my PO location and to no avail the package is still not there. received info today package is delayed- Really
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This place need an overhaul bad. They have lost 3 large priority rate boxes this week that I have sent out. 2 other boxes got delivered but looked like they tried everything they could to destroy them. Very sad indeed, I can only imagine how many mistakes this place makes.
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package has been held at the North Houston station on 8/19. Today is the 21st and no updates. I've called the number online for the Post Office and it is not a working number. I finally called Consumer affairs and they said they can't give me a name or contact to complain. What B/S! Seriously, where is the package. How difficult can it be to send on to an address.
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I'm having the same problem that most of yall have stated. I have still not received my package. For those of you who commented a couple months back, have yall received your package? And if so, how long did it take?
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What a disorganized mess. My package was sent beck here two times and has a very readable address on it. It is sending in a bend and no one will get off the butt to get it and send it to my zip code. I have called 3 times now and it has been over a week that it has sat there.
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I totally get why people don't use USPS much anymore. My package that I needed by today has been sitting in this facility according to the tracker since 7/25 and hasn't moved. It was shipped priority express and is still sitting there! Will never use USPS again, back to UPS and Fed Ex for me!
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The North Houston Sorting Center continues to be the boulder in the middle of the road when it comes to moving mail through the USPS out of Houston. Time and again I have had packages sit there for up to 3 days during very non-peak, non-holiday times of the year.
To be fair, most of my shipments indeed move through very quickly, but the problem we all face is that we have no confidence that a package transiting this facility will in fact move on time. Far too many times, packages linger, and it's a roll of the dice every time you send something.
The lack of tracking information is equally appalling. I have had several packages this year show 'Received', but then no other information until Tracking shows it at a sorting center across the country, while my customer is wanting to know where his package is.
I also have to question some of the routing of packages that this facility processes. A month ago, I sent a 1-day priority mail package from Spring, TX to Sugarland, TX, both of which are suburbs of Houston, and the routing took the package to Dallas and back, resulting in a 2-day delivery.
I believe USPS aims for a 98% success rate on moving priority mail on time, but it's hard for me to believe the North Houston Center is able to achieve that rate.
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My package has been "stuck" at the facility for over a week. I am so sick and tired of this failure of a system. I cannot believe this mess. Absolutely an embarrassment. I WANT MY SHIPMENT THAT I PAID FOR.
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It is obvious this facility is in serious need of personal change!! A few weeks ago I got a letter back that was taped to a box that originated in California which contained a novel and dvd that was supposed to obviously go to a library somewhere!! Now, I again have a certified letter just sitting there for over 2 days according to the tracking number! I am likely going to contact my cousin who works in Washington DC and works with the Post Master General to see if he can get some action with this facility!!! I hate to pull certain strings I have, but this is ridiculous and needs to be changed NOW!!!
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Mane this is the MOST unprofessional POST OFFICE I've ever dealt with,I had a package thats suppose to have been delivered Monday but I haven't received it and the systems giving me the same message since Friday...like wtf
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my package has been in north Houston since June 10. Scan 10 times and one time miss shipped on June 12. Back in north Houston on June 18 scan every day and still there on June 24, Have had NO LUCK GETTING HELP!!!!!!
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it is the second time in one week that this facility delays my package. I used the priority mail with an insurance and they still delaying my package!!!!!!! what is wrong with usps????
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Why does it take so long to get your package . wonder why people use ups or fed ex and our posatl serivce is losing money this is why
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Well friends, here's another update, ALL my customers FINALLY received their orders, and on GOOD FRIDAY at that! Exactly one (1) month later! Unreal! Nonetheless, all my items arrived safely to their destinations and my customers couldn't be happier. Good luck everyone!
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It's been 6 days now sence we shipped out using the two day priority mail shipping. This isn't the only big city we lived in Down Town NY. And never had this problem. It's the management going on here is the problem. We need to do something to get a new manager involved and everything more organized professionally
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I just received another call from Brenda at Consumer affairs. She says she's still trying to locate my items and needs a few more days to do so. Therefore, she'll call me back either Monday or Tuesday with another status update. I'll keep ya'll posted.
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UPDATE: Hello again, I'd like to give you another update to my last message, I finally received a call back from USPS Consumer Affairs (713) 226-3237, yesterday. The lady I spoke to, Brenda, says that it wasn't just one facility that shut down, it was 3 of them! Houston, Austin and Beaumont, Texas, and all are being rerouted to one Sorting Facility! Wow, it just keeps getting better. Anyhow, this drastic change came about on January 1st and has affected mail from Jan 1st through now. She did say that some mail that is caught through their machine is getting out faster than the ones being sent out manually. She also said to give her another 2 or 3 days to locate them and have them processed immediately. She'll confirm with me either Friday or Monday at the latest. I'll keep ya'll posted. Have a Blessed Day!
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I shipped 4 items on March 5, 2015 with expected delivery by March 9, 2015. Here we are the 24th and tracking shows that my items still have not left my local post office at 77017. On March 11, 2015, I sent out 1 more item with expected delivery by March 17, 2015 and that one still shows it has not left my local post office at 77017. On March 13, 2015, I sent out 2 more items with expected delivery by March 16, 2015 and those finally made it to our North Houston Sorting Facility on March, 14, 2015. Now how did these last 2 make it to our sorting facility before the first 5? Nonetheless, I called the USPS at (800) 275-8777 and filed a claim, TWICE! The first time I called, They took all my info down with tracking numbers and said that someone would contact me within 72 hours. A WEEK passed so I called back. Someone apparently closed my claim so it had to be re-opened. This was last week. In doing some research, I found out that Houston had 2 Sorting facilities. One was located in Downtown Houston, which was recently closed down and all packages and mail are being rerouted to the North Houston Sorting Facility. Apparently the facilities machine cannot handle such heavy loads that the post office has to sort everything out MANUALLY which the machine doesn't catch. Mail can be delayed as long as 30 days! Here we are the 24th of March and my customers are now seeking REFUNDS! I was finally able to reach someone about an hour ago at the USPS Consumer Affairs Division. I called ... (713) 226-3442 Ext 2005 A lady answered and I explained my situation. She said to give her only 1 tracking number. After I gave it to her, she said her computer is down and asked for my phone number and she'd call me back as soon as her computer comes back up. Hmmmm, its been over an hour, so they must not be getting any work done if their computers are still down. I will post another comment shortly with an update if someone returns my calls.
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What an f***ing joke this place is. Do they have a bunch of over paid geriatric mongoloids addicted to meth working there? The supervisor needs to be sh*t canned. My package has sat there for five days now. So much for paying for priority. Everything is bigger in Texas... even the amount of ignorant scum f*ck tornado bait inbred special people they produce. Never again will I use USPS. They wonder why they will be out of business soon.
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Likewise, we operate a small online business
and we are losing so much money because the orders that we painstakingly ship
on time sit in this facility for an unbelievably long period of time -over a
week to 10 days!!! Even the packages that paid "priority 3-days" take
about a week before they leave this North Facility! This has been going
on for about 3 months now! It is even getting worst! We lost so much money with
the December packages that never made it to the Eve. We tried calling, filing a
complaint but they just refuse to cooperate. ALL our packages are stuck in this
NORTH Facility for days! We are seriously considering FedEx. Emailing angry customers
back and forth about this issue is tedious and so time-consuming! Nobody has
time for this!
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I send hundreds of packages per month using the USPS and am familiar with most sorting centers around the country. The North Houston Sort Facility is hands down the WORST in the country and probably worse than a lot of 3rd world countries. 95% of my First Class Packages sit in thIs facility for over a week before ANY movement.ABYSMAL!
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i cant get no one to answer the phone to tell me where my package is
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This post office has really gone down. I used to receive packages shipped through this facility early. Now they are always at least a day late according to tracking/shipping info. I've also noticed my packages sitting here for two days according to tracking. They are either holding the packages longer than they should or the tracking info is all jacked up. This is ridiculous on either account
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How did y'all resolve this problem ???? Please help me -josh
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I recommend that EVERYBODY call the Office of the Inspector General: 866 644 5696 FLOOD THEM WITH COMPLAINTS AND SOMETHING WILL HAVE TO BE DONE!
• Replied to Joshcontreras24

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i had placed an order that was shipped feb 17th 2015. On feb 21st there was an update that my package arrived at this office. it is not the 7th and there has been no further update i am in Canada and my package was to be shipped with 3-5 business days. I have tried calling every phone and no luck. i'm soo frustrated with this service. i keep getting automated customer service which isn't giving me an answer, I just want to speak to someone
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Well, it took me forever to reach someone at that facility... DO dial the 713-226-3442 and the extension that worked for me was 2006, some guy named John but a woman picked up. She told me she couldn't do anything to make the package move faster through processing... And even though she wasn't able to give me a date for the arrival, she was helpful and contacted the facility that would deliver my package based on area (Katy in my case). I told her I needed to receive my order by Monday because I am traveling and it cannot just sit outside my door. I asked if I could just come pick it up, and she said that it is a distribution location and it is not open to the public. She helped me by canceling the shipment and redirecting it back to the sender. I then went ahead and called the store and got refunded. Of course this won't be everybody's case, I'm sure most people here just want to get their order and not just cancel it. Hope this feedback helps.
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This facility is horrible!!! Its the worst!! i own an online business and when my shipments arrive to this facility, it always sits there for 5-7 business days!! I hate this location. i don’t know what’s going on there but this location needs to get it together - whoever is managing this location is doing a terrible job!!! Does anyone know how to formally file a complaint on this location?
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HORRIBLE!! I ordered something over 15 days ago (3 day shipping-priority) and still havent received it. Tried calling and wont get answered. When I looked up this facility it looks like theres been problems for a while and a story reported in Dec 2014. Im STILL waiting on my package. After 9 days it finally left the facility but after 6 more days it hasnt gotten to where its going. I bet its still sitting at North Houston facility!!
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My package was shipped 3 day priority mail, that was 6 days ago! This post office is the last place that accepted it. There is no updated tracking and nobody knows where my package is. My package is fertile expensive chicken eggs that are probably no longer fertile. Not impressed!!!!!!!!
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Count me in on this... I have had multiple packages both incoming and outgoing getting delayed here for weeks on end... Makes you look horrible when selling an item and it takes 2 or 3 weeks to get delivered on a 2-3 day package!
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niggers niggers niggers i have an all black dog named nigger, nigger
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f***ING NIGGERS IN HOUSTON STEALING OUR SHIT ......NIGGERS, NIGGERS ,NIGGERS
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Agreed that something strange is happening at this facility. My item shipped on 2/5 a Friday with an estimated delivery date of the 9th (Monday). Wednesday morning the 11th I got info, via tracking,that my item was delayed. The same night tracking says departed. I assume its in route. Then Friday the 13th check tracking and it says departed the 13th....how is this possible when it had departed on the 11th? It's now the 14th, no update, no package, and it's been 9 days and probably hasn't left. Ridiculous.
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SENT A PACKAGE TO A CUSTOMER 2/2 - SHOWS ITS BEEN IN NORTH HOUSTON SINCE 2/5 - TODAY IS THE 13TH !!! REALLY - IS THERE ANYONE WORKING THERE ????????
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Same here... For the past two weeks, this post office has been delaying packages I've sent to customers. Not only am I losing money but it's hurting my seller rating. And they offer NO help. And it don't matter what area I ship from they always end up here.
• Replied to LAURENP

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The USPS screwed up in 2 ways. Have a package that was shipped to me on 2/7/15 by 2 day priority. It's now 2/12 and haven't received it yet! The first screw up was in NY when their scanner read the last 2 numbers of the zip code as 77566 instead of 77586. This caused the package to be shipped to the wrong city 50 miles away! And this is not the first time this has happened to a package sent to me and I never received it!!! On 2/9 the 77566 PO told me the package was sent from there to the North Houston Distribution Center (NHDC). That is the last I've seen of the package when checking the tracking. Only states that it was forwarded from 77566. No indication that it was ever received at the NHDC. Three days since being sent 50 miles and no updates!!! Now my package is sitting in limbo somewhere (hopefully!) at the NHDC hellhole!!! I was told by the 77566 Post Office that it could take up to 10 days before leaving the NHDC!!! Will I get a refund for the price I paid for 2 day priority? Fat chance in hell I will!!!
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UPDATE: After a long wait I finally got to speak with someone at Consumer Affairs (713-226-3442). Not helpful in the LEAST! Couldn't tell me any more than I already knew and wasn't willing to pursue it any further!!! Asked if I'd get a refund on paying for priority and not receiving on time. Was told "NO!" If you have anything of importance sent to the Houston area do NOT use USPS! The distribution center will screw things up for you!!!
• Replied to KevisRS

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My package has been sitting at the North Houston Facility since 8am on 2/5. I keep getting updates stating it has an estimated delivery date of the 7th, which would be great if it wasn't already the 10th. The Pony Express is faster than these lazy good for nothing pieces of excrement.
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A registered air mail with a very important legal document was sent to me at our home address in Oregon. But it some how ended up in Houston TX processing center. It has been sitting there for last 10 days without any action. Called many numbers but no one wants to take up the ownership of the problem.
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I have a package I mailed certified on Jan 10th still at this facility 1/26/15. I get one or two texts a day telling me it is departing the north Houston facility. I tried the phone number listed and it is not in service. I finally got a hold of someone and they told me I could not drive there and find out where my package is. This is ridiculous!!
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I like to know where my package is it was mailed from hempill tx on 1-16-2015 and got to your office at 1-18-2015 it was suppose to be here in HuntingtonTexas 75949 the day after leaving Hemphill Texas it been 7 days I want my package please
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I think someone are stiling it in this USPS facility!
All you guys who saying have the issue with the tracking number, it updates as it is processing and keep like that days and days right?The reason I think have someone stilling it is because e I am a online seller and also selling on eBay and every-time my package go to this place it stuck, I have several "lost items" in there, but I only realize this last night, because my buyer asked if have anything to recognize my package as a merchandise.... I started think and of course, it says ebay on it!My customer purchased a product before xmas, the tracking number keep only saying it was received and processed, for 2 weeks and one day it stop, she never received it.... So I sent again to her 2 weeks ago and the same problem happened! the thing keep saying this:Departed USPS Origin FacilityJan-13-15, 04:55 AM, NORTH HOUSTON, TX 77315Arrived at USPS Origin FacilityJan-08-15, 11:11 AM, NORTH HOUSTON, TX 77315Accepted at USPS Origin Sort FacilityJan-08-15, 09:56 AM, HOUSTON, TX 77024I am having a hard time to believe it just got lost again! to the same receiver?
So I checked and I found more packages I sent when they got lost in the same place..... I never realized some of the packages I drop in my USPS (77024) GO TO THIS 77315, but most of my packages get in the 77021 before left Houston, so I decide check my last lost packages and find a "curious coincidence" so we have only two option... Or someone are stiling it in this 77315 facility when see it is a merchandise or they are compliantly incompetent and should not being there... independent of the answer for it I am not going to let it just happens and if needed I am going to take it to a legal level.
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I am having the same issues my package was suppose to be here on the 11th still nothing not sure what is going
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The USPS in general has been a joke since they started hiring anyone off the streets. They have a commercial for the hollidays that says they dilivered 1 billion packages that calander year. what they forget to tell you is they hundreds of thousands that they screwed up. How hard is it to deliver a package with a address on it? Obviously very hard!
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It's unbelievable to me that this place is still functioning. Though, I use that term quite loosely. I had two packages go to that facility. One sat there for 5 days and then was returned to sender. The other has been there for 16 days and still no end in sight on this. I've filed cases, called USPS 800 number almost daily and still, nothing. As with so many others, I'm done with USPS and will be using FedEx strictly from now on.
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uh, it's obvious its NOT functioning. I've read complaints going back to 2013. When you Google search North Houston Sort Facility the top hits are all either complaints about the facility or local news reports about how this facility is notorious for NOT functioning. I will NEVER use USPS again. I have supported them for years but they are killing my eBay business. I just hope I can get my package back in this lifetime. In the future it is definitely worth using UPS or Fedex. Hell, at this point it would be more worthwhile to drive packages myself. If they could just tell me where my package is I would gladly do it.
• Replied to Brie

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I had a package returned to sender and two weeks later it was processed to leave Houston. I was wondering why the sender hadn't received it yet to resend it to a corrected address.
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I had a package shipped 2 day priority on Monday from a postal annex, it was sent to this post office on Tuesday. It is Wednesday, the day is should have been delivered in Austin, and it is still sitting at this post office!!!! WTH!!!! My son will be back home when the package is delivered!!!
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Dealing with the same problem as many of you. I paid for 2 day priority mail for a items I purchased from a business in Pearland, TX totaling $165. Tracking shows package arrived at USPS Origin facility in North Houston on Dec 2nd. Tracking shows "Expected Delivery Day" Friday, Dec 5th and "STATUS OF ITEM" Arrived at USPS Origin Facility. No other tracking updates and it still has not arrived. Appears it is still sitting at the facility in North Houston. That facility is a joke! I will make every effort to not use USPS ever again. I will gladly pay a couple bucks more to use FedEx or UPS to get in reasonable amount of time and up to date tracking. Good luck to you all and I hope you get your packages and they are not found in the nearby ditch. Merry Christmas!
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Did you ever receive your package? I'm in the same situation and want to know if there is anything I can do. What's even more frustrating is that I had another package go through here at a later date, and I already received it... this one has just been sitting there for days.
• Replied to Vin

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I think if enough of you send a letter or email to Senator Cornyn they may make a change. You can send an e,mail from his website
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I am equally as upset as everyone else here and it too concerns the North Houston USPS sorting facility zip code 77315. I recommend you call USPS consumer affairs https://ribbs.usps.gov/locator... 713-226-3442 It's obvious this facility has issues that have been going on for a long, long time. Even the guy who delivers my mail to my house is shocked at the problems this facility has. The supervisor in charge needs to be fired. Simple; fire the coach and get someone who can lead and fix problems.
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They have been even worse than usual lately. They are renovating their space. NO EXCUSE as they should have had a protocol on how to keep working flawlessly through the renovation. ESPECIALLY DURING THE HOLIDAYS!!! File a complaint FOR SURE because something must be done about them. USPS Houston sees over $10,000 per year from my local business but they're about to lose it to another carrier if they don't get their s#i& together!
• Replied to John Delatorre

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Here we are 3 months later and it's even worse!
• Replied to John Delatorre

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funny how everyones packages dont show up! are there thieves working at ur facility?
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same here and the phone number is gone this is not right if it is happening too many we should form a group and get this place in check.
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Horrible Service! CS Rep I talked to was a biatch and was no help. Now I am waiting to talk to some one at the number I found below. USPS sucks! I want my package, can't you just do your job!?!?!
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I don't understand why my packages can sit at this post office for a week and yet be received, sorted and delivered in 1 day by my local post office. I don't know what the problem is at this facility.
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The 713-226-3442 works for local issues as of 10-10-14 including the North Houston facility.. Very helpful and solved my issue.
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I've had trouble too. I sent an important, precious document certified letter Oct first from IL. to Tomball Tx, and my daughter's still waiting for it as of last night. Apparently it may be "stuck" in the North Houston facility. I sent regular letters to northern Wis. last Sat. and they received them the following Mon. All it takes are a few stupid and/ or careless people to give the proficient people a bad reputation. What's the matter with them not returning phone calls. How can the supervisor retain his or her position?
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Our medication shipped out on 9/26 with expedited shipping so it would arrive before our current supply was out. As of 10/4, the medication has been in North Houston USPS for SIX DAYS. Needless to say, we are now out of medication No customer service or humans of any kind to assist. Finally found a number for Customer Advocates at 202-268-2000. He found an alternate number 281-331-5755 and connected me to the manager. They claim they have never seen my package. Back to square one.
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Tracking #:LK176761543CNArrived at USPS FacilitySep-14-14, 19:21 PM, NORTH HOUSTON, TX 77315 for God's sake why do you people still have my package? It has been at a stand still for 4 days!!!! I am in Waco I don't even know why it went to Houston. Crazy! Deliver it already!!!!!!!!!!!!
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peggy i know how you feel. mine is still sitting there since the 20th at 3:05pm. Its ridiculous. Shoudl have used Fedex or UPS again. Ugh.
• Replied to Peggy Jesseph

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same situation as everyone has said has happened to me. awful..completely awful. and no known phone number to even call and check
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Did u all ever got packages I m in same situation
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How about answering the phone! I've been trying to get through for 2 days already
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Bad service..12 day after and still i havent recieve my pakages omg
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This has got to be the one of the worse sorting facilities ever. This is the 2nd time in less than a month one of my packages went through this facility and seems to have disappear. Delivery date was supposed to be April 5... It's 10 days later and still says "Depart USPS Sort Facility." USPS can't expect more people to use them if service is like this...
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my order was suppose to be delivered by the 12th its the 15th, checked mail awhile ago and no package for today my due date is over. don't try calling because they do not answer calls or reply to emails, this is the worst experience I have ever had with shipping. North Houston, TX 77315 PO is the worst!
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Has anyone received their packages? I was suppose to receive my package Wednesday then they told me yesterday but nothing, the north Houston facility sent it to Huntsville tx then Huntsville shipped back to north Houston and no it says it left the facility at 2:40am this morning for its destination but I still no update to where my package is has anyone with this problem received their package yet?
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I am having the same issues I can't get any info on my package it said it departed the facility on February 4th 2014, my package was due February 5th it is now February 7th, still no package, tracking has not been updated, since the 4th when it said depart Houston Texas, have any of you received your packages yet, if so please help me. I would appreciate it more than anything.
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Don't call the number listed on this website. It will take you to a menu of choices that all lead nowhere. The only people that ever answer the phone do not actually have anything to do with the post office sort facility and then they transfer you back to the same endless voice mail boxes or recorded menus. I finally reached someone who told me the phone number I needed to call was: 713-226-3442, but of course, their office closes at 4:00 pm, and since I wasted over an hour trying to get in touch with someone on the menu-options-from-hell number, they were closed when I called at 4:40.
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did you ever receive your package I am having the same issues and would really appreciate the help
• Replied to ihatenorthhoustonsortfacility

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Will they answer the number 713-226-3442
• Replied to ihatenorthhoustonsortfacility

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This is really pissing me off . Like do they not have enough workers that they can't sort freaking mail. My package was dropped there 3 days ago & the updates are still saying the same bull about it's been sorted there. I'm going to report them to the BBB
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Did you ever receive your package i am having the same issues
• Replied to Lola

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Same! Tracking states last processed through North Houston on Dec. 31. Item was due for delivery Jan. 3, but has not arrived.
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I don't know what's going on at this facility either, but my package was supposed to have been delivered to me last night; given the tracking information and plenty of previous shipments. Every tracking update states "package has left/been processed through sort facility". This tracking is bs
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Did you ever receive your package , i am having the same issues
• Replied to Chris Edwards

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I don't know what's going on at this facility, but my package was supposed to have been delivered to me yesterday morning; given the tracking information and plenty of previous shipments. Every tracking update states "package has left/been processed through sort facility".. The same update 5 times!
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did you ever receive your package I am having the same issues, and I would really appreciate the help
• Replied to Matt

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I have the same issue! I was supposed to receive something yesterday and it says it's been at this facility since yesterday at 11:46AM. Why hasn't it moved???
• Replied to Matt


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