we recently had two interactions with employees of this post office. we got our childrens passports and we were very pleased with the speed and efficiency of the lady that took care of us...
the experience was so positive that i decided to search the internet to compliment the employees.. and today we met our local mail carrier who delivered a package that required our signature.
both of the employees were very professional and personable...
We drove for more than an hour to go to this passport office. The office signs posted onsite as well as online state that they close at 4 pm. Calling ahead made absolutely no difference. We were there by 3:15 and were told that they were closed. They refused to see us; Wouldn't even allow us to sign in. While we were there we saw them turn away four other families that were there by 3:30 pm and heard different stories from different employees as to what time they close and their reasons why. One employee kept pointing to a sign on the table as evidence that they close early but the sign had no such verbiage and they eventually said they make up their own hours. I have had many passports made over my lifetime and have never been so disappointed or rudely treated. If you are in need of a passport, save yourself the hassle and avoid this location.
This morning at 530 am I placed a package for return in my mailbox, with the red flag up indicating a package/letter for pickup. It is now 845pm and the package still hasn't been picked up. This is not the first time I have suspected my carrier of not running their route. Once while I was in the yard they stuck an "unable to deliver" notice in the box instead of calling out for me to sign the receipt. I bet if I did a survey 20 houses in either direction of mine, more than 50% get equally crappy service. I don't have much confidence in the actual post office building either.
WORST service ever!!! I did a change of address on-line, followed up 3 weeks later by a visit to USPS as they were "holding" my mail- followed by a mailed in card, and I am still not getting my mail. I was told my mailbox was overflowing, and mail was going down the street!! in this age of identity theft, this is NOT acceptable!!!!
I have been a customer of this (Mansfield,Mass.) branch and a frequent user of this post office and today i was alarmed to see that the post office declaration still post the former U.S. President George Bush not the present United States President of America Barack Hussein Obama. How can this be? The people of this country have spoken and this office needs to get in line and anon.
A friend called me at 8:03 A.M. on a Saturday morning and told me a bundle of my company's mail with checks in it was lying in a box out on the front lawn of the post office. An employee of my company had dropped off our outgoing mail Friday evening in the outside box. Apparently, someone from the post office had emptied the outside mailbox but failed to take the mail inside. Now it is 9:30 but the post office doesn't open until 10:00 A.M. and when I dial the main number, it just goes to the "busy" signal. Not a good representation of our great city!
This post office is incompetent at a systemic level.
First, I called them to ask for recommendations on where to place my mailbox, as I was building a house on a country road. They responded with, "just look at your neighbors and do it like they did." I looked at my neighbors, and I picked the one who I thought did it the safest, because there's was up off the road, on the driveway, so that the mail carrier could deliver the mail without having to be parked on a road with no shoulder.
Time passed, and I never received any mail or any communication. When I called, they told me I wasn't allowed to put mailbox where I did, because it would take too long for the carrier to deliver the mail and back out of the driveway. When I appealed to the postmaster, Jason, he told me a different story, that it was to protect the drivers from having to back up. If he had ever been on my road, and seen that it had no shoulder, he would have realized that putting the mailbox where I did was much safer than along the road, but I suspect driver safety wasn't his real motivation.
So for a week or so, we went in and picked up our mail from the office, since they refused to deliver. During that time, there was rain nearly every day, and it was not feasible to relocate the mailbox. Then one day, when we went in to get the mail, without warning, they informed us that they had returned all our mail to sender and would no longer be accepting any of it. According to tracking receipts, they had apparently informed all the senders that we had moved, which was a flat out lie. When I called the postmaster, Jason, to give him a chance to explain himself, he was obstinate, and insisted they had done nothing wrong. When I called him out for failing to communicate where I should have put my mailbox and that they would be returning all our mail, he again refused to accept any blame for his gross negligence and told me if I didn't know their rules, I should have just googled them.
The Mansfield Post Office is very lucky they are in an industry with no competition, because they would be all individually fired, and the office shut down. Jason and his staff are grossly incompetent, and negligent in their duties to properly communicate their expectations and deliver the most basic of services to their constituency.
I had a package delivered Friday and the mail person walked up to within 15' of porch and threw package on the ground. If we had not been setting at table it could have been buried in leaves and we would not have known it.i am glad it was also not breakable. Is it to much to ask that it be put on porch, the brown truck people put packages on chair on porch or lean it against the front door.