If you are not getting your mail delivered correctly please visit https://emailus.usps.com/email... this facility is overwhelmed with annexation, file a complaint and maybe we can get something done about the quality of delivery.
Expecting a couple of settlement checks to be delivered over the last 3 months via certified mail. First instance, our attorney spent an hour (at our cost) trying to track down the check. When I went to retrieve it, I asked about the USPS practices regarding certified mail. Two notices are delivered to the home and if it's still in their possession after 15 days, they return the letter to the sender. I pointed out that almost 20 days had passed and the letter was still in their possession and that there would be another check coming the following month. I was assured they would speak with our carrier and fix the problem. They didn't. Second instance, no notifications to us, and after 23 days the letter was still not returned to the sender. Two messages to the 'acting' post master and no return call. My husband just got her on the phone and after laughing off the charges we've incurred from our attorney, she blamed our carrier, mentioned that our tax dollars don't pay her salary, and basically stated there's nothing she can or will do. However, we can write a formal complaint to the Consumer Affairs division of the USPS. Maybe I should send it certified!
For the past 6-10 months, we have had several different carriers delivering mail in our neighborhood. There have been days when we were either bypassed or no delivery came on our street in a given day. I don't know what's happened at the Keller PO, but when we first moved into our home - 15 years ago - and up until about the last 18 months, everything ran smoothly. Margie was our carrier & she was a gem to deal with. Every other carrier after her has been all business like in their approach to people. She came back for a while & was always in a huge rush. It's as if she was "under the gun" or something, and every other carrier, too.What has the USPS become?
Can't stress how many times we have received the wrong mail, or watched the postal truck traverse our street to get the right mail to the correct mail box. Absolutely the worst service coming out of the Keller Texas Post Office. The excuse for several months in 2014, commensurate to an escalation in poor service has been adding staff and training. The inefficiencies and mistakes have been going on for years and the USPS should accept accountability that this is long term trend and there is an unaddressed root cause.
I have been trying to call this post office for over a month to schedule a passport application apt but no one ever answers the phone. Have tried up to twenty + times per day just to see and nothing. Why bother offering passport services by appt. only but you never pick up calls?! And half the time goes to a fax sound after ringing multiple times.
What are the delivery practices at this post office? Many times, packages too large to fit in the mailbox are left out in the open exposed to rain and theft, rather than the postman bringing the package to the front door where there is a covered entryway? It used to never be this way and USPS would deliver like UPS does...to the front door and not next to the garage door under a two foot overhang! I had a package delivered today that was already wet just from the little bit of rain this morning. I called the post office but all I got was a carrier tone like a fax machine.
I have had a PO box here since 1994. I have watched several employees reach retirement age. Nice folk. Keller has far outgrown this little facility but it is, to me, our last link to when we were town and not a congested mini-city.