Yet another complaint on Kaufman post office. I went inside the post office to mail my car payment. I handed the envelope to the clerk and paid her for a stamp. She kept the envelope it did not come back in my hands. This was on the 6th of December. Today is the 18th the bank has not received my payment which is now late. I have no idea what they did with my mail. Two times when I went in this week other customers were complaining to the clerks. This post office needs new postal workers who know how to do their job. Customer asked for international flat rate envelope. She told her there is no such thing. Lady said she saw it online. She said no it doesn't exist it only means it's cheaper if you pay online. Here is what I copied from USPS site. So yes they do exist. Please educate these people on the services you have available.The Priority Mail® Flat Rate Envelope is quick, easy, and convenient — simplifying your Priority Mail shipping process for documents. Just like the Flat Rate Boxes, this paperboard envelope features a predetermined rate of $5.75 regardless of the weight or destination zone of the package.This envelope can be used for Domestic Priority Mail ($5.75) and International Priority Mail ($20.55 to Canada, $24.75 to all other countries, 4 lb weight limit applies)
Today I took a package in to the post office in Kaufman. It was a priority mail legal flat rate envelope 15"x9-1/2". This service says up to 70 lbs. I have mailed the same items this way many times. My package weighed just over 2 lbs the flap was in place and it was taped well. The postal worker talked to me like I am stupid. She says it has to lay flat because that's what flat rate means. She said it does not mean the rate/fee is the same up to 70 lbs. She was rude and insisted the package has to be flat with no shape. She said well someone is paying more when the item arrives. I do not appreciate her rudeness. If helping customers is so hard get another job.
2 packages this week which had a tracking number were never scanned at Kaufman Post office. No information could be found until the package arrived at the destination. What good is a tracking number if the item is not scanned until it is delivered? Called and went in person and no one was helpful at all.
Kaufman Post Office, I've been home the last few days so why wasn't my package delivered, instead I have to pickup at post office. I guess the mail carrier didn't won't to drive down my driveway !!!! 2/20/2015 mary hanson