It seems that answering the phone is not on anyone's job description at the Georgetown post office . I recently moved to the other side of Georgetown and my postal service is so shoddy. Multiple letters with my CORRECT address were returned to sender. My letters from San Antonio have taken 3 weeks to arrive instead of the usual 2 days. I am getting other people's mail in my box and I am given the wrong key to open the parcel box and haven't been able to get my time- sensitive package for 5 days.
Heads have got to roll. If the current employees at the Georgetown Post Office don't want to do their job there are many others who can replace them. This is a completely unacceptable level of , I can't even say service, but NON-service.
Let the USPS hear your complaints, go to this website to submit a complaint. Maybe if we all speak up to the proper management something will finally be done about improving our Georgetown Post Office.
• Replied to KP
Don't know why they list a phone number. They never answer it.
The absolute WORST Post office in the U.S.. They cannot get their crap together for nothing. Delivering business mail to another business and taking 3 hours to track it down and get it back. Calling all the phone numbers on the system are useless. I know of enough employees that would love to be getting paid what they are and actually caring about their jobs. This location is horrible! Close it and save the taxpayers some money.
TXThe service Georgetown,tx should replace whoever they have hired to do a job that obviously either is too hard for them or they just don't care. Starting with the main office on Scenic Dr - Answer the PHONE - taxpayers pay your wages - My package has been stuck in the parcel bin because the carrier didn't bother to put a key in my mailbox to open it Ugh - The cluster mailboxes need to be done away with because the carriers or should I say "some" carriers can take advantage of folks - Last year I maile a card with some cash to my son and put in outgoing mail - never got it nor the cash - I had a package last year that also said "delivered" - was delivered to wrong address - Yes, people make mistakes but this bunch seem to keep doing it - ad at customers expense - What really upsets me is this package was a christmas package and was already late in getting here ONLY to still be late due to the carrier - PUT THE KEY IN THE MAILBOX SO WE CAN ACTUALLY GET OUR ORDER PLEASE
I had a wonderful conversation with Edward at the post office, after 7pm and he was still working to find packages for customers. My package is missing because it was sent with an incorrect address. Not Edward's fault but he was patient, apologetic and provided as much information as he could. Thank you, Edward!
I filed a formal complain about the phone being busy or ringing for hours. I suggest others do so as well if they run into this problem. I just dialed the I-800 number above and filed a complaint claim. They are supposed to be answering the phone at all times at every Postal Office. He was astounded that this was not the case and even gave me a number to escalate the claim if the practice does not change. It is a local agent that can investigate in the Rio Grande area but you have to have a claim number first. The number there is 210-368-8498. If anyone has a claim that was not processed to satisfaction they can contact this agent for further investigation. The 40+ postal veteran that handled my claim was very helpful and after listening to several other problems I've had said that it may take a visit by an agent to find and fix the problems in our local office. We should all be proactive in fixing our local post office. We can have better.
Constant busy signal. Will file a complaint. Repeatedly do not pick up outgoing mail, even when dropping off incoming mail. That is certainly perplexing. With packages, I have been told that they will "swing by" and pick them up on their way back so as not to have to carry but often they do not. Very frustrating. I have rotating carriers and they blame it on each other. We PAY for this service. We should receive it.
I've been trying to call all morning and just get a busy signal. Really a busy signal? This is the most mismanaged operation I have ever seen. They need to fire everyone at this location and start over. They have lost yet another package and promised me it would be delivered yesterday by end of day and it wasn't. It's not that tough people.
They will NEVER answer their phones in Georgetown, TX. I always have to call the main 1-800 number and file a complaint against them. Then, and it seems only then, will they submit the problem to the Regional Office in San Antonio, TX and then someone there does forward the complaints and I actually got a response from them and the mail carrier. All our mail was being delivered to the wrong addresses up and down our street, even my new credit cards, etc. If I were you I would look up the 1-800 number under United States Government Postal Listing..... and be firm and tell them you want to file a claim!!!
I ordered a package with ups delivery. They gave it to the local post office to deliver to me in Sun City. Local post office says it has been delivered when in fact it has not. This has also happened to my neighbor. I would like to have some help, but can't get anyone to answer the phone.
No one answers the phone. I think they do that so they don't have to answer questions....like someone stole $ from my daughters card last week. I put her card in the mailbox outside (it was after hours) and when she received it the bottom had been opened and carefully sealed back up. The card arrived minus the cash! Has anyone else had things taken out of their mail?
I put my sons bday card outgoing in a cluster mailbox in a residential outgoing and it never arrived - I also have problems with phone being answered / very frustrating and they pay big bucks to these people - it seems customer service is not taught or demanded by supervisors / they used to be the best years ago - same thing with most places now - employees seem to want a paycheck but not do the job - ugh
We just now watched our letter carrier stop in front of our house for few minutes, then she left a "sorry we missed you" slip. It would have taken her less time to bring the package to the door. Not too impressed.
Why do you change a postal delivery person without having a replacement. I live in Sun City and the delivery is horrible, no mail, mail to the wrong address, receiving someone else's mail. We are told a permanent route delivery person could be months away so now we have temps which cannot keep up. Post master please fix the problem.
Everyone's comments are spot on. I went to the Georgetown post office today with all documents and children to apply for passports. I had tried to call (mutiple times)for info, but phone was never answered. When I get there, I'm told I need an appointment, but when I said I had called, they told me the phone is in the back so they can't answer it. (I was on several websites beforehand, but none mentioned appointment until I found this one) Next appointment was 2 weeks out. Will try Marble Falls where you don't need an appointment. If that fails will use private service. It's time to stop giving billions of our tax dollars to this inept broken postal service and let them go under. The free market will prevail!!!
There are post offices in ROUND ROCK that do passports never had a problem using them
• Replied to What the ?
I have tried calling the post office for 3 days in a row now, and there is ZERO answer. I even tried calling the 1-800 number and still NO ANSWER. Why is it that every government ran organization can't seem to get their sh*t together. Package was suppose to be delivered on 7/3/13, still waiting.....
I have to echo all the preceding comments, and add a few. The employees at this branch could absolutely care less about their customers' needs. Nobody answers the phone, ever. Need to put a vacation hold on your account? Don't use the website, this branch is so totally inept that they cannot process customer requests unless you directly submit them at the counter. Today I sat in my front office overlooking the driveway since 7:00 a.m. I saw the mailperson drive up to my box this afternoon, put in the mail, and drive off. When I retrieved the mail, there was a "sorry we missed you" notice for a parcel delivery there! NO attempt to even bother coming to the door to deliver, apparently making that kind of effort is 'above and beyond' their job requirements! Someone (likely many people) needs to get canned and taken off our (the taxpayers') payroll at this branch!!
Unfortunately, I am in agreement with the other responses. This Post Office is terrible. Since we have moved to our new home here in Georgetown, we have not received a single package without making a huge stink and filing complaints. Every package had been scanned in as delivered, but lo and behold- they still had it! So much for paying rush shipping on anything, they don't seem to understand the concept of mail delivery in the first place, forget about being on time with it! Our neighbors are also new and we are constantly having to swap mail. It's pathetic. Get your act together!
No one answers the phone at this place. Just want to check on a birthday package I sent my son. WOW do any of the managers read this stuff? Looking at other comments below, this office sounds terrible and clearly no one seems cares. I used to feel sorry that the Post Office was being put out of biz, not anymore.
I also tried to call the passport number that is listed on the US Passport website. After 5 attempts and no answer, I called the main number. The person said that the line is not working. According to these post, it has been broke for a might long time. It is shameful. So after waiting for 5 minutes on hold for the person to return with available appointment times, I hung up and called back. Now why did I do that....the phone just rings busy now. I honestly think they left the phone off-hook on purpose.
I've been hassled every time I try to send a package. One time, the woman refused to take my package because I put a card inside. Another time, a different woman refused because I had used Scotch tape to secure my gift box. ??? I just end up using to automated machine and sending it myself whenever possible. Today I called to make a request that the mail carrier stop delivering the wrong mail to our box. I have sent back and re-received the same two letters, three times now. My call just rang and rang until dropped on all four of my attempts to call through. Is this what our tax dollars are paying for?
Try mailbox drop on Williams dr. I don't even mess with the main post office at all. The drop place is x to Parco.
• Replied to wanting to see change
Extremely Irritated Customer
I am so frustrated. I have been trying to get in touch with the post office for days to make an appointment to get a passport and nobody will freaking answer the phone. They only do passports by an appointment but how in the world are you supposed to make an appointment if they won't answer the phone?
Why don't they answer their phone? They can use for out going but not incoming? My Post Office up in Virginia screwed up and put the wrong zip code on a time sensitive package going to Georgetown. It's stuck in HYE, TX and they don't answer their phone either. Nice job and they b**** about losing money each year. Too bad they don't go back to the old days and have some respect for their people and have a little pride in their job.
This is the worst post office in existence. They seem to always be delivering my neighborhood's mail to the wrong address (3 instances the day of this posting). When you call, no one answers. This post office is the poster child for why the USPS is going bankrupt. Absolutely horrible.
I also get other peoples mail. It's only when our regular lady is off work.
• Replied to Frustrated Pissed Customer
I'm always pissed at how this post office works. It's been 3 times they don't pick up my outgoing mail even though I'm careful enough to leave a note on my mailbox saying there's outgoing mail inside. My outgoing mail just sat in my mailbox for 2 days. And I already talked to the mailman who delivers in my area about this and he says he always picks up outgoing mail. Then I don't know why he doesn't pick mine up. Moreover, my package was on the way for delivery to me yesterday. At least that's what it says on the usps tracking page. But it's been 2 days and I never see my package. When I tried calling them, the phone kept ringing until it hung up by itself. And when I tried calling again a few times later, it just didn't connect anymore. Now I see why many people hate this post office.
These people at Georgetown USPS are absolute morons, completely incompetent. Every supervisor I have spoken to tells me a different story. DO NOT USE GEORGETOWN USPS. Get a P.O. Box in Weir! It's worth the drive.