Friendswood TX USPS is a prime example of a failed US Government enterprise. It has taken more time to get a pkg. the 2 miles from them to my house then it took UPS to get it from Iowa to Friendswood. This is just 1 example of the poor service they provide. When i inquired about picking it up myself, I was told it would cost me $25, unbelievable. I will never use the USPS again unless an alternative is unavailable.
The USPS location in Friendswood on Morningside has the worst customer service. The manager by the name of Belinda is not very knowledgeable on policies and processes. I rented a PO Box online thinking it was going to be much easier and less time consuming and it turned out to be the complete opposite. I paid for the box online and was directed to show my receipt and picture ID at the office when picking up my keys. The staff did not know how to process it in the system and advised me that the manager would be in in a couple of hours and would input it in the system and process my order. They provided me with a box # and gave me keys to the box and advised they would call me to confirm all was set up. I never received a call and thought all was set up until I received an email from email@example.com reminding me to pick up my keys??? I called and that's when I spoke with Belinda. I had to repeat myself several times until she actually got it and then transferred me to another department advising me they could confirm. When I got transferred, I was told this information could not be shared over the phone. I got transferred back to Belinda and all she could tell me was that usps does not send emails and that I may have received a email scam. I re-stated that I needed to confirm that the box # and keys that I was provided was indeed correct. All that she could do was tell me that the box # was in fact issued. Which means I have to show up in person and show my ID again to confirm that it has in fact been issued to me! what a waste of time!! I cannot believe that a national organization such as usps, has incompetent staff such as Belinda and team!!
Amazon package delivery system reports package delivered "handed to resident". Not only was it NOT delivered, I have video footage of the mailman speeding off and NOT delivering it. If he reported it delivered and kept it, that seems like theft to me!
Awful!!!!!!! I'm so disgusted! 2 very important and expensive packages were not delivered to me! I waited all day at my house for these- driver says he delivered it to my door but my item still is not scanned as delivered so it's my word against his apparently because nothing was delivered to me yet the driver says he did! I'm so upset! If it was really delivered why was it not scanned and tracking still says out for delivery! Crooks!
They blocked my paid-in-full P.O. box in error, and never even offered an apology when I brought it to their attention. Then when I checked on mail that had arrived since the box was blocked, I was told that the mail was returned to sender. I receive payments this time of month for my small business, so this is no small inconvenience! Very stupid mistake on their part and the reaction I received has me fuming.....