This is one of the most inefficient, unorganized postal service offices I have ever had to deal with. I made a passport appointment months ago for last Thursday and I called to confirm that my appointment was still on schedule before I left work. They had no record of my appointment. Not to mention this week I still haven't received a package that shows to have been delivered on June 19th, 2017. The mail is constantly being put in the wrong boxes, the mail boxes are shitty and the mail carriers are lazy. Get it together.
I ordered a product from Amazon, and it was announced to me via text that it was delivered to me yesterday and in my mailbox. It was not, nor was it today! This is a continuing problem in our Cypress neighborhood and has been going on for the past two years we have lived here. Is anybody listening or doing something to correct this dismal service?!! We also live part time in Tucson, AZ, and have never had this problem once in the past 39 years!
I - together with my neighbors- have been missing mail, packages and even gift cards/money sent via mail. I am quite fed up with the USPS mail system as yet another important mail (with a small membership due) that I sent within Fairfield has been "lost."
This is not the 1800's and our neighborhood is not in the boonies. Until I moved to Fairfield, I have NEVER experienced this, and it's been going downhill for at least 5-6 months. This is Not an error that is coincidental.
I live in Towne Lake Cypress, TX. I did not receive my mail, I received my neighbors. We have been waiting on a tax package not to mention bills or info I'm not receiving. I have received other neighbors mail numerous times. Neighbor not home but if my mail isn't in his box, I can't be sure others will drop mine off. These mail carriers are not paying attention. It's all good if on occasion, but weekly?
The customer service for trying to schedule a passport appointment has been horrifying. I have called 22 times today. I either get a busy signal or placed on hold (for over 20 minutes before hanging up 3 times). Twice when I called and mentioned how long I was on hold I was told to call later because someone was on lunch.
Perhaps you should have an online scheduling system if you can't help your customers, but require an appointment.
I lived in Cypress in about 3 different locations, for about 25 years and don't recall any issues with the Post Office. The staff are friendly and helpful, and I never had any issues with mail delivery. I give them 5 stars!
This place is very mismanaged. There was a line of 15 people for registered mail pickup and no one in the retail lines yet four employees sit idle in the striped shirts joking around with each other while 15 waiting for one employee to retrieve registered mail. Its sickening to see how wasted tax payer dollars are.
Awful service...I personally set up an appointment for my 10 year old daughter passport, and they did not find the appointment! I will have to re-schedule somewhere else. The customer service Maria didn't even care. What a waste of my time!
This post office turned my 17 year old daughter away to get her passport. The passport site specifically says that a parent does not have to be in attendance for a 16-17 year old to get their passport if they have their own ID. The people that work at this location are rude AF!
I just had an amazing Customer Service Experience Maria Adorno is a great example of customer value. She took the time and listened to my problem. Thank you! I've been triying to get the situation resolved since February 18th 2015. Maria Adorno, Thank you
Had a confirmed customer package pickup with a confirmation number..it had a prepaid USPS Label on it ...it was in my mailbox and the carrier had to actually move the required pickup package over so she could put in my mail!!!!!! Does this make any sense what so ever ???? I have an online receipt of this confirmation number and a promise that my package would indeed be picked up today by my mail carrier.....now I have to drive to this same USPS post office to drop off my package....this is totally irresponsible and horrible service.....who are these people that deliver our mail....a one-armed monkey could have done better.......!!!!!!!!!!!!!!!!!!!!