Some woman answered the phone with a thick Mexican accent, which was barely understandable. I said I was looking for mail that was showing at their office. She cut me off saying, hold on. Put me on hold and never came back on the line.
This is my mortgage payment from last month and it is still sitting in Coppell for 22 days without sending it on.
HORRRIBLE! The guys that answer the phone put the call on hold and never pick back up!!!! 12 times in 2 days!!!! One guy finally told me to stop calling because he is busy!!! THEN WHY EVEN ANSWER THE PHONE??? MY PACKAGE HAS BEEN LOST AT THIS POST OFFICE FOR #3MONTHS!!!!!!
The old man that stands at the door to pick up held mail is a very rude person! He first threatened to not give me my mail because I didn't have my held mail card even though I had the confirmation number saying When my mail was to be sent again. Then he threw mail in my face after arguing with me about it not being there! He's such a terrible grumpy old man that should not be working with people because he is very offensive!
I ship live chicks and am about to give it up. I pay for priority express 2 day and all chicks arrive on the 3rd and sometimes 4th day. They sit in the Coppell facility sometimes for 24 hrs. Chicks are usually dead when they arrive to the purchaser.
Thanks for holding my Priority package for 5 days after I payed 60 dollars for 3 day shipping. I know USPS is going down, but ripping off your customers is not the way to make money. Never using USPS for any shipping as this is NOT the first time we have paid extra money for priority for packages to arrive weeks later. It is not just this facility either, the package still hasn't arrived at its destination. It was sent out 4/31/15 from Waco Tx... destination Reliance, Wyoming. Right now it is on its second day after departing Denver 1:30 5/6/15 and no one can figure out where it is after being told yesterday it should of been received today. :-( Very disappointed! This is poor service USPS! Just do away with Priority mail, its not right that you can take peoples money if you don't even try to get deliver it within the 3 days. 5 day hold over is inexcusable!!! On top of that you want me to pay more to give me the guarantee of a refund when it is your fault that you couldn't get my package out of your facility really? You are basically scamming people out of their own money! Nice Job! This is why your losing business!
I used to ship packages out First Class and they would arrive in about 3 days. Lately,I've been having several packages a day sit in the Coppell sorting facility for several days and my First Class Packages are now taking 7-15 days. Why does the Fort Worth sorting facility take much less time?
I am waiting on a package from your location, track # 9300120111400651182627 the seller is POD recycling and it was shipping me an IPOD, the seller is blaming you and saying you must have lost it, it was a Christmas gift I ordered 12/9. Can you check this track number and see if you can find it. I blame the shipper not you the post office, I think you guys do a great job. Thanks, Judy McDade,RR 2 Box 286,Pickaway,WV. 24976. 304-647-5043