I have a package that was scheduled for delivery (Priority Mail - Google the word "priority" - your service is not that) for last Friday. Although I was home, I had a pink card left on my door. I set up redelivery online for Saturday. It was to be Father's Day gift. It was not delivered, nor was an attempt made. This morning, I checked mailboxes, to see if there as a key. Nothing. Called the number on the card, and was sent to menu hel, down rabbit trails with dead ends. After 20 minutes, I spoke to Andy at the Cedar Park office. I read him the number on the card, which was not legible. He wasn't willing to help, but I pushed, and gave him the confirmation number I got for redelivery. So, after 30 minutes on the phone, and no reason for it not being delivered Saturday, he told me it was on the truck for delivery, and left at 1 pm. I waited until 5:20, knowing the office closed at 5:30, and was put on hold for 10 minutes. Finally, a "supervisor" named David gets on the line, finds my package ON A SHELF AT THE POST OFFICE. He was not respectful after ALL OF THIS, and could not explain why they were holding my package that I paid to be delivered with PRIORITY. He flippantly says it will be delivered "sometime" tomorrow. I just don't believe him at this point. This is simply not acceptable. I (probably mistakenly) told him it was very fragile. If it comes broken (like the OTHER piece that WAS delivered Friday), I will demand to know why, so proper measures can be taken. It is no wonder the post office is struggling the was it is.
Don't feel bad, they answered but acted like they couldn't hear me and hung up. When someone answered and finally talked to me, they put me on hold for two hours. I finally hung up. By far the worse post office I have ever encountered.
• Replied to Shawn Patrick
I would like to know if it is possible to contact the CedarPark Postal Service by telephone. Is there a trick to this? 3:50- 4:02 pm on Wednesday, 31 May, I called eight times and after 1 minute 20 seconds, the busy signal ended each call. I really don't understand. A recording says wait for the next agent and then wait for the operator - then busy signal. Total time of each of the calls is 1minute 20 seconds so someone programmed the phone to disconnect - right? Service is not a priority I presume!
I had a horrific experience at the post office off Whitestone. My package was not delivered to the correct address after I paid extra for 1st class mail. I have been to the same post office 3 times and called over 2 dozen times (they never answered the phone once) in 3 days time. My issue still has not been solved. i just left for the 3rd time and was treated more rudely than I think I have ever been treated by a buisness. An African American women who seemed to be a higher up because she was dressed in casual clothing while everyone else wore a uniform, had been helping a lady in front of me (whom she talked to very disrespectfully) and when she came to talk to me she shouted over the lady saying "hey boy what was that address again." I gave her my address and she proceeded to give me a nasty look and say "the guy ain't call you yet?" (Referring to the mail man whom she said is supposed to "find" my package.) I said "no ma'am he has not". She then got on the phone with who I guess to be the mail man and started getting a very rude tone with him, she even went in the back to raise her voice at him. When she returned she told me he hadn't even been to the mail box yet; I then asked how the mail man was going to "find" my package after it had been placed in the wrong mail box for now 3 days, the women then looked at me and told me she was not going to "argue" with me and she will not be "repeating" herself because she had already told me once the day before. Taken back by this, I looked at her and tried to tell her I was not trying to start an argument I was just asking a question and she interrupted me, told me again she will not "repeat" herself and then she stormed off to the back. Never in my life have I been treated with such disrespect and violation. If there was a way to never use the US postal system again, I wouldn't. Glad to see I'm not the only one whose had quite the shitty experience tho!!
I find it discouraging when a USPS delivery person cannot figure out that if a box is left and all other mail is gone...that perhaps one cannot remove if from the front of the mailbox. Just because it fits from the back for them it does not mean one can remove it from the customer side.
Our communal mailbox is broken and found out that when this is discovered, USPS puts in an order to have it fixed. So I have to bike to the Post Office to get my mail. The person there could not tell me when it was expected to be fixed or how long these orders take to complete. Is USPS a service, or a burden? They do not have spare or redundant parts and are incapable of fixing things withing hours. Last week I observed a maintenance employ drop a complete mailbox array on the road as he turned on Cedar Mound. He was also spilling angle iron and other pieces along the road as he drove off. As we gave it back to him, he seemed disoriented and confused, even reluctantly took them. They are incapable of securing these boxes in the back of a truck, how can we expect them to provide robust and consistent service. We were not even notified of the service eruption. It has been 3 days now without mail.
In Westside Preserve, mail is constantly being misdelivered. Our neighbors get our mail and we get theirs. Stuff never gets delivered. Mailed prescriptions are regularly missing. Unfortunately, this is the worst mail service I've ever had.
Please get it together. Whoever delivers in the 78613, Oakwood Glen neighborhood, please learn the difference between 2609 & 2610 Glenwood Trail, and 2609 Oakwood Glen. I know mistakes happen, but, this is frequent. Thanks.
Almost got side-swiped by a mail carrier today. They ran a stop sign. Incident happened at the corner of Silverstone Ln. and Audra St. Had to swerve out of the way. I have one of those small SUV's that tip easily. Could have been nasty. They weren't even paying attention. I got the number off the vehicle, 2214935.
I just had the best experience in my entire life at the post office in Cedar Park. More often than none my trips to the post office have been nothing more than a menace. Until a postman named Benny went out of way to way to give me exceptional customer service in which his kindness astounded me. We definitely need more Benny's in this world.
experiencing mail tampering and can't get a hold of anybody on the phone to complain. tried emailing and and get a phone call to call back and formally complain, but again nobody answers the phone! poor customer service, even on the message left on our machine, man denies the claim that the postal server would do such a thing...we would not be complaining if it was not happening!