Does the Postal Carrier even work? No mail pick up at my BFF's home now 2 times...the Flag was up too! BIG RED FLAG....If the phones are not going to be answered and these horrible complaints I've read are not going to be dealt with, put somebody in the PO that needs a job and wants to work to whip this PO in shape, same goes for the Carriers! This is bad service all the way around! This is really bad when you have to go to the PO to drop off mail when its a service to the people!
I'm tired of getting other people's mail. Today I got car insurance policy packages for someone on another street in our neighborhood. Two days ago it was the same address only that time it was a package from a mail order outfit. I wonder how much of my stuff that's missing has been misdirected? Anyway, no one at the Boerne P.O. answers the phone (it was re-directed to a telephone modem after ringing for 15 minutes. The Postmaster is never available. The USPS toll free number doesn't accept complaints. A call/letter to our congressional representative may be my next best option. There seems to be a lack of pride and attention within the Boerne office.
So far, living in River Mt Ranch, we have had 3 different letters/cards that have not been delivered and have not received 4 different packages that were tracked to the post office by their own system! One was returned back to my grandmother, with the correct address on it - and it was returned 4 months later.... Packages are left out in piles for residents to sort through.
Today - we found out that our car registration was mailed by Kendall Co. Tax office on October 6th. It is the 3rd of Nov and we still have not received it. This is an official govt document, going through the official govt mail carrier.
It is the funniest thing... when you talk about mail in Boerne - everybody just shrugs and says, "Yep... That's Boerne.." At some point in time you would think that whatever management is in place would make some overhauls to ensure a better delivery system.
The mail carrier is awful!
We get someone else's mail on a daily basis.
Our neighbors get our mail and sometimes we don't get it for days.
The carrier crams packages that are to big into our small box rather than putting it into a larger box.
Just because it fits in the back doesn't mean it will come out the front.
I have had to open two different packages and tear them apart while they were still in the box because it would not come out.
Then he leaves the empty box that won't come out of the front in the mail box and piles new mail in with it.
It is unbelievable.
When you call the post office to complain, nothing seems to change.
I'm very frustrated with this service.
We live in Ranger Creek.
By far the worst postal handling I've ever experienced. Not so much the service at the retail location but just delivery. I never get my packages delivered correctly. Half of them end up at my neighbors, the other half sit at the post office for whatever reason for DAYS then when I inquire about them finally make their way to my location. I don't know if they're understaffed or what, but this post office does a poor job at getting mail out correctly.
My aunt has had difficulties with this post office as well. She has lived at the same address for more than fifty years, yet a delivery of medicine was sent back because she supposedly no longer lives there. She has also had "unit 1" arbitrarily added to her address and has been unable to have this removed from the post office database. Apparently the decrees of postal despots are irrevocable.
I have had 2 packages that have been lost/stolen in Boerne. The first time the package was insured and had a tracking number and was supposedly delivered but it never was. When the person that sent the package tried to collect on the insurance they were denied because they said it was delivered. There was no signature for the package. I really have come to believe that the contractors they hire to deliver the mail in Boerne have a side business stealing packages. This time, A family member sent us gift cards in a Christmas card and they never made it to our mailbox. When I order things in the mail, I have it sent to my work address in San Antonio because I have learned that packages in Boerne have a way of disappearing! If you are sending something to a Boerne address you best use UPS or Fed Ex! There is something corrupt going on here!
So my package with tracking info said signed by k brown, my last name is Bowen I can see the complication with similarity between the names, but now my package is in someone else's hands and usps won't reimburse me what I spent for the package, it had my address and name on package, did they not notice the name he signed wasn't mine or the addresses were different, worse service ever
Boerne PO has the worst service I've ever had out of a PO. Packages are left at the curb side, deliveries sometimes as late as 8 pm. And no accountability, I now have 2 package that they say they delivered that were either stolen because they are too lazy to walk up to the porch or they lied about delivering them. Go UPS or FEDEX if you want to make sure to get a package in this area.