When I had to have my mail held for over two weeks and delivered to me on a Saturday, I was worried. You see, the Bluebonnet Station on Braker Lane which serves my ZIP code does not provide consistently reliable delivery service, has signage that guarantees you will be in the wrong line for the service you need, and the window personnel are frequently brusque to the point of rudeness. After waiting until mid afternoon on Saturday before the Monday Columbus holiday for the mail carrier, my worst fear was confirmed. My held mail including the needed medication from my mail-order pharmacy was not on his truck—he assured me that he had not loaded his own truck that morning, and yes, there were people still working at the station. I called, determined to let the phone ring long enough to drive someone crazy enough to answer it. And it did take awhile, but eventually the phone was answered, and it was confirmed that my mail was there. The voice on the phone told me he would get someone to bring it to me that afternoon, and he added that his name was Cornelius. I had already given up at 7:30 p.m. when there was a firm knock on the door. There stood Cornelius himself holding the box of mail with my medicine on top. No carriers were coming my way Saturday afternoon, so he brought it to me on his way home after work. I nominate Cornelius for postmaster general! Then he won't have to work at that awful Bluebonnet Station.
service here is ridiculous. I moved into a new apartment, and management told me to call Bluebonnet Station to get a mail key, and gave me a handout with the number. I dutifully called, and TJ informed me that I would have to go RENT a key from some thirf party? He also seemed quite angry with having to answer the phone. I decided to try in person, so I drove over. The wait wasn't bad, but the clerk told me I should have called to request a key, so I told her i had. She didn't belive me, told me to fill out a hold form, and that it SHOULD only take a week but PROBABLY WOULD take 2 weeks, all while my mail was on hold becasue she couldn't give it to me. She told me to call back in a week to check. A week later, i started calling at 8:30AM. Between then and 11AM, the phone rang interminably, was busy, was hung up as soon as it was answered and just generall ignored. When the call was finally answered (by ourr old pal TJ) he was rude and surly and put me on hold for 20 minutes. Someone else came on and meekly said my key was ready. We'll see...more to come...
I kept track of a small package and it was out for delivery today. Mail delivery was late today. I kept checking the mail. It finally came this evening. But there was no package nor a key for the package locker. I know it was not left at the door because we were home the whole time and we have dogs that go berserk at the door whenever a box is left on the porch. I am afraid it got delivered to the wrong place.
Have been having a problem with pick-up and delivery of my mail. The previous delivery personnel was great and above great. Since these folks have left here is what has happened.
I put up my flag for mail pick up - it may or may not be picked up - it may or may not be scanned if picked up - the flag may or may not be put down to show service rendered.
Today had mail to pick up - @ 6:00 flag still up so check box to find that "part" of the mail had been picked up - but one left and not scanned - the ones picked up were also not scanned. Mail was left - hope it was all of mail.
I send tracking numbers to people I sell to and now this number just show I have "made label" when in fact I did mail it - very frustrating!
I believe these new folks need more training.
I've had the good fortune to be living in the delivery area of Bluebonnet Post Office again, after 8 years or so, and their service is just like I remember it. Luckily, we now have advanced online tracking, so I don't have to spend hours on hold to be rudely told "says here they delivered it." I love that I can file a complaint online, since I didn't have enough ways to be ignored already. I like this post office almost as much as I like sovereign immunity. Or getting punched in the face.
You have credit card swipers at this location at every station. These Card swipers have slots for credit cards with chips.
None of the chip slots are functional. There is no signage that the slots are not functional. The staff could EASILY put tape over the slots preventing customers from attempting to use them.
INSTEAD staff become RUDE with customers for not swiping the card and using the chip slot. That is a setup for abuse.
Cover the slots, or put signage up next to the card swipers. It is absolutely unacceptable for STAFF to be smug, condescending, or rude because customers attempt to use the chip reader slot infront of them.
If you don't use the chip slots, get some new card swipers without them.
I do not enjoy being ignored for 45 minutes because you dont feel like picking up the phone. What a great example to set for our children, you can be terrible at your job and still keep it. Congrats ....
Apparently there is a lottery system for the passport office. Do not waste your time here! They only take the first 20 people that line up at 8am, which is only communicated verbally after you waste your time in line. Strange system.
worst people ever!! I ordered something online for my first time. Tracking said "delivered" but there's nothing in my mail, and nothing at my leasing office. I called and asked what happened. TJ answered and his main concern was how I got that number. REALLY? That's what he got out of my call? No help, no concern at all. The time I called and how I got the number was the most important part of that guy's entire day because he wanted to go home. Hey TJ, if your reading this, why don't you go home and let someone else do your job because you really SUCK at it. As for my issue in the first place, still unresolved.
No one ever answers the phone here, but I am having unacceptable, repeated issues here. I have had mail carriers fail to deliver packages twice in two weeks, file a redelivery request that gets ignored. I don't have time to go over there since I'm working. This is abysmal, and of course there is no way to complain and actually get help. The one time I spoke to a human, he was rude and actively unhelpful.
The mail carrier that services 78753 area code must be under the influence. She/he placed my packages in the wrong mailbox on Jan. 5th. These packages were three yards and five yards of fabric which she could NOT squeeze into the small box as she claims she did . I can say she delivered to the wrong box because she did it again on Feb 17 only this time the neighbor that got it was kind enough to bring it to my door which I was glad he did since it was a $90 book. Then, if that weren't enough, she did it AGAIN today on Feb 24th. I was waiting for two more books so upon checking my e-mail that said delivered I rushed off to my mailbox just to be disappointed again. For the first package I called them on Jan 7th, 12th, 20th, 24th, Feb 4th, 10th, and 18th. Every week they tell me the same thing, "I am going to report this and we will get back to you within two days". NOBODY EVER CALLS! I've even called their headquarters and Consumer Affairs. NO CALLS RETURNED. I am utterly disgusted with USPS.
Having the same issue. Two packages in the last two weeks. Bet we're in the same neighborhood. I told them the carrier is stealing the mail. Maybe now that there's more than just one case they will do something? Fingers crossed. I start off nice then get meaner the more bs I'm told. :)
• Replied to Rachel
Same problem here....78753....2 days ago my mail was left laying on TOP of the boxes and a neighbor brought it to me and today she is on her cell phone as she is delivering mail (New Law in effect)...that is why we are getting the wrong mail....
• Replied to Rachel
Horrible service. Camera was broken. Lady at passport department Has no skill. I wish I read through other reviews. Avoid this location if possible
I had a very different experience at the Bluebonnet station. The clerk was very helpful. When I arrived there was some confusion as to if we needed to sign in or just hop in the line on the right of the door. The clerk came out and made sure we were all signed in, and also clarified that her camera was out of commission and sent people next door to Walgreens. While she wasn't especially pleasant, i. e. Constantly smiling, she was informative and helpful. Remember the post office isn't rated on their customer service, and she is basically performing the exact same task all day long. So keep that in mind when visiting.
• Replied to scott h
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