THE USPS DOES NOT CARE ABOUT ALL OF THE PAIN AND INCONVENIENCE EXPRESSED BELOW IN THE COMMENTS..... THEY HAVE NO CLUE AS TO WHAT SERVICE CALLS FOR. THEY JUST WANT THE BIG CHECK AND LIFETIME BENEFITS. I JUST WENT THRU AN EXPERIENCE OVER THE PHONE AND IT IS TOO FAR OUT TO PASS ON, BUT IT WAS TYPICAL.
I have a package that left Nashville, TN 7 days ago and is still in transit to Smyrna, TN. It is a broken phone that has to be returned to my insurance company and if they don't get it back they charge me 300 dollars. I called the 800 number today and had to wait on hold for 40 minutes to get crappy service telling me all they could do is email that local unit manager to see if they can find the package and I would be a call back in 3 business days! Well that's to late I am going to end up with a 300 dollar charge! This is ridiculous!
Today 01/07/2017. The post office drive crash the car with my mail post and broke everything, he told me that a supervisor will come in ONE hour to take a pic and talk to me. After almost 3 hours of waiting No ONE come to see the Damages. I put a new Mail like 10 months ago that I bought on lowes. Now I don't know what to do, but I hope someone contact me in the next few hours.
After a Week of made a report on the Post Office with Ronnie (supervisor) Nobody contact to me for an update of the open report.
• Replied to Viera
Can not get a hold of post office and they sent my driver's license back to DMV for absolutely no reason, my address from the DMV is correct on the mail, it has been updated with homeland security and USPS. I haven't had my hard copy of my license for a year now, this happened twice in Nashville and once again since living in Smyrna. I desperately need this as it is my form of ID and I can't get anything without it, including issues with getting medical help, and I can't go out with friends or have wine with dinner or drive without feeling like I'm breaking the law or anything so please get it together. I'm reaching my breaking point I feel like giving up and becoming a shut in. :(
My package I sent from Texas 9/13 was supposed to be delivered to recipient 9/15. It is now 9/19, no updates or signs of my package . I've called and it keeps ringing with no answer. I don't have time to play cat and mouse chase. I've called USPS at the number on my receipt, was advise they would try to track it and call me back. Well that was 9 hours ago. Looks like this isn't the first time any packages have gone missing from the reviews . Sad that unethical people are working for our government . Hope whoever intercepted it I'm sure you enjoyed my bomb beef jerky. And that it caused you some stomach pain for days SMH!
The most unprofessional postal service workers, EVER. Incapable of delivering any package (time and again, they keep returning them to sender ... somehow every OTHER private shipping vendor can handle all of our deliveries just fine, except for the Smyrna "USPS"). Your TAX DOLLARS turned SINECURE (paid federal vacation with benefits) by these lazy, unprofessional, misfits. Do not use USPS for anything if living/working in Smyrna. They need to be INVESTIGATED, REPLACED and held to some STANDARD.
By far the worst postal service in TN!! I had yet another package gone missing ( prob delivered to the wrong address) in which whomever kept the product and now it's no longer available!!! This is not the first time either!! I get sometimes mistakes happen but not 5 times in the past 1 1/2!! One being very important documents that involve my license for my career!! I had to send double the money just to make sure of my renewal and wait 6 months to get my money back!!! There excuse , " new mail carrier "! Well that new mail carrier cost me a lot of time and money!! And I requested the envelopes back , each post dated one month apart but they received them the same day!!! This happened as well with my electric bill had to pay it twice and got a credit with my electric company!!! Who wants that??? Some one has to be held accountable!! I have since then stopped using the postal system for bills!!! It's absolutely ridiculous!!! Now in the process to turn them in to higher authority!! Simply pathetic!!!
I had a postal carrier leave a package on TOP of my mailbox today! Anyone could have come by and stolen it, it was a gift for my mother. We get over sized packages all the time and they leave it by the door, but today someone was too lazy to get out of the truck. Thankfully my husband went home at lunch and found it, so wasn't there all day. I called the post office and they were like "oh well sorry", they really didn't give a crap. So I have contacted the main office and have put in a complaint (have family who works at the post office who gave me contact info). It may not go anywhere, but I want someone other than whomever answers the phone at the smyrna office to know how lazy their carriers are. And if this package had gotten stolen I know that the post office would not have accepted it was their responsibility.
Update, received a very nice call within 30 minutes after my email request and was assured this would not happen again, the gentleman couldn't have been nicer. I really appreciate the quick response and didn't want to get the carrier in trouble, but do not want that happening again to me or anyone else. We have issues with stolen mail all the time, and this would be a big reason why if this was happening a lot. Very satisfied with the quick response and am hopeful this is taken care of.
• Replied to NotHappyinSmyrna
Great, because I had my mail forwarded from Smyrna to LaVergne, have a package that should be delivered and LaVergne tracked it to Kansas City. WTF?
This post office lacks courtesy when they have delivery issues. They have lost several of my packages due to delivering to another address. Not once but three times. You get hung up on when you "raise your voice" as they call it however I have high ceilings so it sounds louder. I have never spoken to more unprofessional mail persons in my life. I would call back and then again get hung up on, refused to be given the Post Master Generals phone number as well.