I am completely disgusted by the lack of help at the 29201 location. I get packages delivered to my house on a weekly basis. Before xmas there was trouble with one of my deliveries. Not a huge deal. When tracking the package, the message said it could not be delivered to my house because it wasn't a legitimate address and that they had actually tried to deliver it, which is a lie. First problem. I had no phone call, nor any note on the door about a package. I ordered a re delivery and double checked the address. It was entered the exact same way as all my other packages that have been ordered through the same site. Then I check this morning and it says the post office is sending it back to the manufacturer. Second problem as I'd already paid the extra money for it to arrive before xmas. It's almost New Years. I come to the physical location today, and the lady who I spoke to was no help. Her name is Joy by the way. She told me to call the basement number which I guess is where they keep the packages? Either way I called all the numbers listed, each about three times. No answer any of the times I called. I went back to Joy and told her the issue. She told me to keep calling. Well lady I have a life I can't stand at a phone all day calling with no answer. I asked if there was any way someone could go down there and see what was up or to find my package. She said no. I then asked for a supervisor or a manager, whoever was next in charge and she said the only manager was on vacation. So who is supposed to help when issues arrive when the other employees are grossly incompetent? I'm less upset about the package and more upset about the fact that Joy was not willing to help figure out what was going on with my package and did not seem to care either about an important package supposed to have been delivered a week ago. Awful customer service and I'd advise the manager to take a look at her work ethic.
It is now 5:30 pm. I have mail on my box that was supposed to go out today. This is the third time I have had mail not picked up by the postman. I time my cards, etc. to reach the recipient on their special day and now a dear 92 year old lady will not be getting her birthday card! I don't know what it will take for the carrier to pick up my mail when it is out for pickup.
I paid for an important package to be sent Priority Mail 2-Day Delivery. It was sent Monday morning at 11:36 a.m. from NY. It arrived in Columbia, SC at 3:42 a.m. Wednesday morning. Today is Thursday and I am still being told it is in Columbia. I was told yesterday by a USPS Supervisor that Priority Mail 2-Day is not a guaranteed service. SO WHY DO THEY OFFER 2-DAY SERVICE AND ASK YOU TO PAY THROUGH THE NOSE FOR IT???
The postal service has been the worst I have ever seen the last year. I don't know what has changed, but it takes over two weeks for mail to get anywhere in the state of South Carolina. We have even had bundles of mail show up three months later. What is going on. You can't depend on the service anymore. I am looking for alternative services.