They have terrible customer service!! I have been waiting for my mail since this morning and it's 2:30 on a Friday! I'm leaving Greensburg and going to Pittsburgh for the weekend, and I have an important letter arriving today! I called to ask if they could find out when my mail would be arriving and the lady who answered the phone said no I can't. Looks like they have many complaints, maybe they should start listen to their customers and make a change!
As the USPS continues losing business, it amazes me they don't realize that, just maybe, actually improving their customer service might slow down or even reverse the losses! Actually being open when most working people can get there could go a long way in improving business. I received a delivery notice for a certified letter that I have to sign for, the office hours for M-F are 8:30am to 5pm and 9-2 on Saturdays. Unfortunately this Saturday is a holiday and my work hours are 8-5. How is anyone that works supposed to be able to use the Post Office when the Post Office's hours don't start until after their work and end the same time? I don't work in Greensburg so going to the Post Office during lunch is not an option. Maybe....just maybe if they had at least one day of the week when they stayed open until 6 or 7 pm, then working people could actually be able to use the Post Office's services! A business' in the Service industry usually doesn't last when they don't place their priority on the "service" of what they do! The only reason the USPS has remained viable this long is their close ties to the government, if they were a privately-owned business they would have gone out-of-business a long time ago with their lack of service to their customers. The USPS is a dinosaur from the past, its short-sighted management seems unable or unwilling to adjust its processes/procedures to meet 21st century demands. This is a prime example of a "company" that needs a "clean sweep" from the top down in order to survive!
Joyce Novotny is, by far, the most excellent Postal Service employee I have ever encountered. She always answers my questions correctly, and has always been able to straighten out any problems I have ever had with mail delivery. She is a credit to the USPS!
Wondering why there has been a US Post office Box truck at the Tribune Review in Greensburg, PA where single-copier carriers load for papers? Aren't US Postal Service government vehicles only for that purpose... someone needs to check on this, before anymore tax dollars are carelessly wasted. . .
I don't think the carriers can read!!! They delivered 2 regular envelopes to my box but a package with the same address gets delivered to some one else. Well, I guess if you can't read then you can go for a government job!!! Why not, just like the Democrats!!!
Why is my mail that used to come on time doesn't come til later sometimes ove duepmts electric sent to us13th of month never recieve it get mail 330 or 430 use to get it 1030 am. Store flues miss us regularly have to leave not to reminder carrier supposed to deliver the Tuesdays something's wrong somewhere need answersb