if you have a phone number and it rings why don't you pick it up ????????? I have been trying to call for the last 15 minutes and after 20 rings it hangs up no voice mail to leave a message and get back to you. I need to know what my box number is so I can pick up my mail!!!!!!! Maybe they need to hire someone to answer the phone !!!!!
I live in the Sandalwood Condo's, corner SW Sagert and SW Martinazzi. Our mail is delivered no earlier than 5 PM and usually around 6 PM, and not just during busy holiday times. When the regular mail carrier is not working and a substitute carrier delivers the mail, it arrives by 2 PM or earlier. Why would a carrier not as familiar with the route be able to deliver the mail earlier than the regular one? Yesterday, Monday, December 26, we did not receive ANY mail deliveries in this complex of 70 residents. I just checked again today on the 27th, at 3:35 PM and still no mail.
I am very frustrated. I tried to use the automated package scale at the Tualatin Post office, It took my money, gave me a receipt, but no stamp! When I returned later when there were employees there they said the machine was fine, yes sometimes the stamp gets held up near the top of the drop spot, but there was nothing they could do to replace the stamp. I would need to stand in line AGAIN and buy new postage. This is wrong!! I tried to call the postmaster to confirm that this is the policy, but there was no answer.
Mail is frequently delivered to my neighbor even though both of our mailboxes and drives are clearly marked. When I call the Tualatin office to let them know about it the phone just rings and rings. Ever heard of voicemail? When Sherwood was doing it we had excellent service.
I worked with an Asian American woman named Elizabeth, and received some of the most racist treatment I have ever faced in my life.I was mailing out a Mothers Day Card for my mom on the east coast. I am Hispanic, of Puerto Rican heritage. As I handed the envelope to Elizabeth, she scoffed with a rude attitude and said "What is this? a MEXICAN envelope?" it was a pink envelope with a card inside, and she just looked at it again and again, saying "Is this mexican?" and I said "What? I don't even know what you mean by that". She just kept asking if it is mexican, and I said no, and then she said "What's inside?, its not a regular envelope", and before I could even answer that it was just a mothers day card, she weighed it and said Its 94 cents. Then I went ahead to pay with my credit card and she was like "Its not signed, show me your id", I told her it was in the car and I was willing to go grab it, and she rolled her eyes and then proceeded to scold me about how my jet blue credit card should be signed.I just want to say I work for a high end company, I was on my lunch break and she treated me like such racist crap that I was completely floored. I will never be treated this way again, and I expect a follow up from your office or I will continue reaching out unto higher ups.
Monday I received three magazines that I reported missing. Where do you think a tabloid could be when it is sent for delivery at the correct time. This has only been happening since the last year when you replaced my regular delivery lady with a truly rude and abrupt blonde woman. whose route is 97062 Tualatin oregon
I hav been in this neighborhood since 2009 and until the past year there was perfect service. The new delivery woman is a disaster. I get wrong packages and a postal box stuffed with small parcels and mail to the point of tearing the mail to get it out when there is an open package box doing nothing. Is it any wonder why the post offices are in the red with service like this?
I understand that this s the busiest time of the year at the post office. When I arrived at the post office this morning there were 2 of 4 windows open. Both windows had a customer at it that each took nearly 20 minutes to assist. Now this would have been fine, except there was a gal who came out from the back 2 or 3 times and went to one of the unopen windows, did a few things and went to the back. It is not good customer service to follow this practice. She should have and could have opened a window for 10 minutes and helped people in line. Once those two customers were gone the line moved very fast and smooth. The employees at the open windows were very nice and helpful. But something should be done about helping each other and the customers out.