As you can see on your own website, the cutoff time at the airport post office is 8:30pm, and has been for many years. Imagine my surprise, after driving all the way to the airport and arriving at 7:05, to find that all of a sudden the counter closing and cutoff time has been changed to 7:00pm, and that the Rush order I had spent four days on completing would not arrive on time. I am beyond livid.
I went to this post office after 8 PM expecting it to be open until 10 PM per the hours listed on this site but it was long closed. There were 13 people in line for the self serve kiosk who were also surprised and disappointed the retail hours (that we all relied on) are incorrect on this site.
I was dismayed at the service on Monday morning. There was only one very patient, hard working staff member. He did his best, but the line was long and he even had to lock many customers out in order to have a break. No wonder the Post Office has such a poor reputation...and not because the employees do not try. Management needs to assign more staff members, especially on Monday morning.
This is the WORST passport acceptance facility ever!!! The acceptance hours for passport are 11:30 - 4:30 pm. We came at 2:30 pm, giving us plenty of time, but stayed in line for 2 hours, there was one employee only accepting passports, his name was FRANKIE and he was SOOO SLOW!!!! Our time came up and he refused the service, said that it's too late and he can't accept our applications, the time was only 4:20 and one hour before that he gave out numbers and we were supposed to be his last customers, but Frankie did not take us! What a customer service!!! I hope the manager reads this and takes some actions - this is not a way to treat people.
Yes I agree. There is only 1 person there most of the time. There are friendly, I guess you can start a conversation with them and they might engage. But 1 person is not enough and hopefully a manager from pdx location is looking at this review and does something about it
I have never in all my life seen a person move slower than the woman who works at the front counter of the Airport Way, Portland location. I have never met a person who has NEVER smiled except for that woman. I have never seen a place of business more sloppily run or more lackadaisical than that Post Office. Every time I am in there the place is so full of people that are so mad and are just about ready to riot and then I will see that one woman, the only working employee, on a Monday morning 2 weeks before Christmas and she puts up the sign and walks away for ten minutes. She comes back out later and says she can't get into the safe. At this point about 4 or 5 people start swearing and leave, most of the others are openly condemning the whole place or are laughing in total disbelief. With the sole exception of Frankie, the employees in that place are the most useless, unfriendly, and downright glacial that I have ever experienced. Maybe you should spend less time photographing everyone's mail and more time training your employees or actually working. Every week that I have to put up with that useless being in that frustrating office I will file a formal complaint. Unacceptable, Unbelievable.