I had to stop in here during my vacation and, while waiting in line, 10+ people shared their stories of how rude the one lady (long gray hair & glasses) was. It was a joke. When I had the unfortunate opportunity to get her, she had already been extremely rude to the three people in front of me. Their requests for mail were clearly irritating the heck out of her and she made them very aware of this fact. She was so rude to me that I was speechless, as she flat out told me that she would not get me my package because "there were too many in the cage". What the heck? How is this woman still employed there if so many people have filed complaints, had poor experiences and the whole town knows about it. Do something about this! Be accountable for how your Postal Service employees are treating people. She is a BULLY and you are allowing this behavior.
As a side note, the other dozen or so folks in line had a good laugh at the 5 star customer service rating sticker above the door. I'd recommend taking that down. It's completely untrue.
Most unfriendly and unhelpful place in the universe. The employees are rude and not helpful. They say rude comments to customers and are allowed to get away with it. The post office needs to clean house and start over with new employees in this office. It seems that when a new employee starts, they are friendly and helpful and because of the negative and hostile environment with staff workers it does not take long before they follow lead. If I had another option, I would be all over it. HATE to go in this place.
I checked on the tracking of an order and saw that it had been delivered to my PO Box and so I went down to pick it up but it was not in my box. So I went to the counter and asked about it and got a shrug and oh well. I asked if I should check back and she said sure. No offer of help of suggestions. Basically , I am out of luck. If they put it in the wrong box I hope the person will turn it back in. Couldn't believe the response. "not my problem" attitude. Such a surprising response from a staff that has been so great to work with. Guess I am "out of luck and will have to take the loss. Frustrated in Sunriver!