put mail on hold for a week to have it delivered on saturday. Mail was not delivered on saturday, we called, they said a substitute carrier was delivering and made a mistake (not the first time I've heard this excuse). it was after customer service hours and we could not pick up our mail and we were assured that it would be delivered on Monday. No hold mail delivered on Monday. Called the supervisor, he said he would personally deliver it immediately. no mail yet. this happens ALMOST EVERY time we travel and hold mail. Another issue is packages don't get delivered when they say they should be delivered. Post office marks them as delivered if you go online and track your packages, but they don't really get delivered to your home for another day or two or three. Something is terribly mismanaged at this location
We did not receive personal or business mail for over a week. A person at the Solon Post office said she would check. Nothing happened for a few days. My husband went down and came home carrying a US Post office basket with all our mail in it. At least someone actually knew where to check. Someone put a hold on their mail that had the same house numbers as we have but they have a different last name and different name of street for their address. So, all our mail was put into their "hold" mail. I still have missing mail, so I guess I or my husband will have to go back to Solon PO. I tried calling Solon Post Office. The phone rang 16 times. I called later and let it wring 10 times. No one answered either time. I have been waiting for a book that was mailed to me first class two weeks ago. It is probably in the other person "stop-mail basket". Time to go back and have them clear up more mistakes they have made.
Accidentally Called this post office and the reason I say accidentally was not because I did not have business but instead because I got to hear the most rude person I have ever spoken with in my life. We need to privatize the postal service and get rid of the long term personnel who have forgotten that they are there to help customers. Sorry I will have to call them back tomorrow.
Sent package priority mail April 7th to Texas.It should have arrived by Wednesday the 9th. Today is the 15th, still hasn't arrived.Went back to Post Office on the 12th, the clerk who took my package told me I must have put the wrong zip code on it, because she doesn't make mistakes! Really?! Spoke to a Supervisor on the 14th, she said they would get it today. No they did not! It tour Pa. And is now touring Texas. You don't even get a refund on the mailing or your packaged delivered or returned to you! Someone please privatize our mail!