My previous postal carrier retired on 12/21/16. I am disable and qualify for "to door" service. Since 12/21/16 I have not received "to door" service despite numerous phone calls and numerous promises. Today I have tried to call the post office numerous times and each time the rings are canceled by what sounds like a hang up.
Every time I go here the staff is so rude. They seem to be perpetually waking up on the wrong side of the bed. I walked in and had a woman close a barricade on me... it was so awkward, so I asked if they were closed and she rudely responded "what do you need". I just had a package that took a short two minutes of her time to mail. Then an elderly man walked in and she lets out an exasperated and annoyed groan. He asks, "do you mind if I get some stamps?" And she says to him that she's closed. The staff here needs an attitude check and they need to respect elderly people. So disappointed every time I come here.
The woman at the front desk talked down to an elderly customer who was trying to receive a new PO Box (because their current one was too high for them to reach). She tried really hard to confuse him so she could act like she was right and didn't have to do anything for him. Then when I step up, she immediately shoots down my request to receive my package even though it is due to ship to my house tomorrow. This is the first time I have run into this issue, and the first time that I have been treated with such disrespect. She should be removed from any position involving non-employees IMMEDIATELY! I will also phone in and try to speak to a manager because I do not appear to be the only unhappy customer. Besides her, I have nothing but praise for this office and my carrier. I firmly believe that the only reason she still works there is because they are afraid of what happens if they fire her.
The woman customer service employee was an obvious racist and just rude overall. I watched this bitter postal employee treat four customers like trash, and then it was my turn. I commented that she was being rude and she started screaming at me in front of the other eight customers and their small children. Like the other customers before me I had a few questions about the postal process for my specific needs. Like the other customers this postal employee was condescending and obnoxious instead of being courteous and helpful. I am shocked that this woman is the best that the Solon, Oh post office has to offer. I will continue to go there so I can report on how this woman is treating customers. If anyone is a victim of her racism please post your story.
put mail on hold for a week to have it delivered on saturday. Mail was not delivered on saturday, we called, they said a substitute carrier was delivering and made a mistake (not the first time I've heard this excuse). it was after customer service hours and we could not pick up our mail and we were assured that it would be delivered on Monday. No hold mail delivered on Monday. Called the supervisor, he said he would personally deliver it immediately. no mail yet. this happens ALMOST EVERY time we travel and hold mail. Another issue is packages don't get delivered when they say they should be delivered. Post office marks them as delivered if you go online and track your packages, but they don't really get delivered to your home for another day or two or three. Something is terribly mismanaged at this location
We did not receive personal or business mail for over a week. A person at the Solon Post office said she would check. Nothing happened for a few days. My husband went down and came home carrying a US Post office basket with all our mail in it. At least someone actually knew where to check. Someone put a hold on their mail that had the same house numbers as we have but they have a different last name and different name of street for their address. So, all our mail was put into their "hold" mail. I still have missing mail, so I guess I or my husband will have to go back to Solon PO. I tried calling Solon Post Office. The phone rang 16 times. I called later and let it wring 10 times. No one answered either time. I have been waiting for a book that was mailed to me first class two weeks ago. It is probably in the other person "stop-mail basket". Time to go back and have them clear up more mistakes they have made.
Accidentally Called this post office and the reason I say accidentally was not because I did not have business but instead because I got to hear the most rude person I have ever spoken with in my life. We need to privatize the postal service and get rid of the long term personnel who have forgotten that they are there to help customers. Sorry I will have to call them back tomorrow.
Sent package priority mail April 7th to Texas.It should have arrived by Wednesday the 9th. Today is the 15th, still hasn't arrived.Went back to Post Office on the 12th, the clerk who took my package told me I must have put the wrong zip code on it, because she doesn't make mistakes! Really?! Spoke to a Supervisor on the 14th, she said they would get it today. No they did not! It tour Pa. And is now touring Texas. You don't even get a refund on the mailing or your packaged delivered or returned to you! Someone please privatize our mail!