Bizarre things have happened with/at this post office branch for YEARS. Most recently, in the past couple years, and with increasing frequency, tracked packages show up online as "delivered" when they are NOT. Usually when this happens, the alleged "delivered" parcel shows up the next day. This week, however, a tracked parcel shows online as "delivered" although it wasn't delivered on the day stated or since the false information appeared.The phone inquiry service was HORRIBLE. Nothing but ringing for more than 5 minutes with no answer until Verizon came on the line with a pre-recorded message that the number wasn't answering (duh). Then, I called the 800 number & the pre-recorded options were in a loop that continued for another 15 minutes regardless of the options I chose. Finally a recording instructed me to hold for a customer service representative at which time an ear-splitting "music" noise & repetitive notice about moving across the United States came on and continued for 15 minutes until I hung up.No package. No customer service representative. Nothing & no one to address my concern.
Terrible. I had one clerk lose my certified post card and tell me I never had it. I wanted to double check my other letters (to make sure they had post cards) but she wouldn't let me and told me that there was no need to panic, meanwhile she was the one who was freaking out. I wrote a new one, and then got 2 post cards back, proving she took the post card from me. I put in a complaint to the post office, never heard from them. Then I put in 3 online requests to pick up a package, received confirmations, and even one email telling me the pick up was complete. The package is still here. Now I'm trying to call the post office, no one is picking up.
USPS floor clerk at this location is a thief. Told her I found postage and wanted to cash it in she kept it and wouldn't return it. I know they are paid crap but stealing a $3.72 stamp from a customer? Damn
According to the tracking number, my package was supposed to have been delivered 3 wks. ago, but was not. I've been on hold for 15 minutes, now. How on earth can you resolve an issue if you can't talk with anyone and there is no email provided???
I can only concur with the other unhappy customers who have left comments. I was attempting to call and speak to someone regarding my mail carrier (Ruby), she is very pleasant but seems to be delivering mail later and later. This past Monday she didn't deliver until 5:45 pm! When she is off her substitute delivery carrier (Asian-American) comes around 12:30-1:30 pm. What seems to be the problem?No answer at the phone # listed.
This post office is completely incompetent. No wonder the phone number doesn't work. I have attempted to send a package from Los Angeles to NY. That was on Sept. 16th. It is now October 30th. They have never left a notice that the package is at the main FDR location, so how is the recipient supposed to deduce that they have a package that they have to pick up? Right ... that's why it keeps getting sent back to California. The 1 800 number is a joke. These "reps" can't even read a tracking record. They are all retarded! I got a supervisor on the phone and they told me that I have to take it up with Consumer affairs in Washington DC! How do these people draw a paycheck. They don't do ANYTHING. They can't even deliver one package after 6 weeks.
this place is an absolute joke. Had the USPS main office give me 4 different #'s because the number listed above doesnt work... and each one didnt work. Filed a grievance because I had to re-schedule my delivery twice due to them just not showing up. Manager finally called me and gave me two different #'s and they both don't work as well. Never seen such a circus act in my entire life.