This is a horribly run organization, not only are they disorganized but they are also rude. I called a week ago to schedule a passport appointment. They told me to come in on a Monday. I went in with all my documents ready to be mailed, etc., then they told me that "we don't do Mondays." I said are you sure because on the travel.state.gov and your own websites, you list Monday as an option for passports. She just kept saying "we don't do Mondays, we don't do Mondays." I said (out of my curiosity) why? She replied, "we are too busy" as she was eating her chocolates! I looked around the room, there was only one other customer there! Are you sure there's no way you can't take my picture so I can mail the form for a renewal? She said "we don't do Mondays." I asked her for her supervisor's number which I called when I got home and of course, it was a phony number! It just kept on ringing with no voice mail at all. I called the post office back inquiring if they gave me the wrong number or there was an additional number I could reach their supervisor at, they just told me that their website is wrong and that their supervisor "doesn't do Mondays." I am guessing that that somehow means that she doesn't work on Mondays, but who knows? It was such an incredibly rude and strange experience that all I could do was start laughing. So I made an appointment at another post office (one that does Mondays) and was able to finish it all in less than 15 minutes. Was it really worth it High Park Post Office to do that to a paying customer? Just change your websites...Don't take your business here!!!
This is a horrible branch of the USPS. It shames the entire postal service. They are disorganized and rude and do not take customers seriously. This is the second time they have deleted my posts, so I will start posting on twitter and facebook instead.
This is an awful facility. They are incredibly rude and disorganized. When applying for a passport, I visited the travel.state.gov website and their post office information is listed incorrectly, especially their passport hours. On this website as well they list Monday - Friday, 9am -2pm. When I called to schedule an appointment, they scheduled me for a Monday. I came in and they said "We don't do Mondays." I inquired to see if they were sure they didn't have me on the books and then I asked why they don't do passports on Mondays. They told that Mondays are too busy for them. I literally looked around the room, there were two Post Office employees (one was eating chocolate) and they said they couldn't help me because they were too busy! I asked for their supervisor's number and then they said that their supervisor also knows "they don't do Mondays" and is on "their side". I went home and called their supervisor, it rang and rang and no one answered. I called the post office back asking if the number they gave me was incorrect, then they told me that their supervisor doesn't work on Mondays! I just started laughing at this point. I called another facility and they do Mondays, so from now on I am going there instead. I highly recommend not taking your business here.