Matthews Post Office

301 E John St, Matthews, NC 28105

Contact Numbers:

Phone: 704-847-6063
Fax: 704-841-1956
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Monday-Friday 8:30am - 5:00pm
Saturday 10:00am - 1:00pm
Sunday Closed

Bulk Mail Acceptance Hours

Monday-Friday 10:00am - 12:00pm, 1:00pm - 3:00pm
Saturday-Sunday Closed

Pickup Services Hours

Monday-Friday 8:30am - 5:00pm
Saturday 10:00am - 1:00pm
Sunday Closed

Lobby Hours

Monday-Sunday 12:01am - 11:59pm

PO Box Access Hours

Monday-Sunday 12:01am - 11:59pm

PO Box Delivery Time

Monday-Saturday 11:00am
Sunday Closed

Last Collection Times

Monday-Friday 5:00pm
Saturday 4:00pm
Sunday Closed

Self-Service Kiosk Availability

Monday-Sunday 12:01am - 11:59pm

Carrier Facility Hours

Monday-Friday 9:00am - 5:00pm
Saturday 9:00am - 1:00pm
Sunday Closed

Passport Acceptance Hours

Monday-Friday 10:00am - 12:00pm, 1:00pm - 4:00pm
Saturday-Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo if no available photo hours listed.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call.

Passport Photo Hours

Monday-Friday 10:00am - 12:00pm, 1:00pm - 4:00pm
Saturday-Sunday Closed

Global Express Guaranteed® Hours

Monday-Friday 8:30am - 5:00pm
Saturday 10:00am - 1:00pm
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Global Express Guaranteed®
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Priority Mail International®
  • Lot Parking

Visit our Links Page for Change of Address, Hold Mail/Stop Delivery, PO Boxes™ rentals and fees, Rates on Postage Stamps and Freight/Shipping, Holidays, Bulk Mail, Money Orders, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Indian Trail
210 Postage Way
2.8 miles away

South Providence
11035 Golf Links Dr N
3.1 miles away

Mint Hill
8920 Lawyers Rd
3.1 miles away

Idlewild
6501 Albemarle Rd
3.6 miles away

Reviews

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Just a quick note to provide a good comment about the post office. Unfortunately only bad experiences are reported when in fact most people have a perfectly fine visit. My visit to the Matthews location was pleasant, quick and every worker was friendly and helped me with my package. Wonderful experience.
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I so fed up with this service. My postman never picks up my mail, and he is always leaving me the neighbor's junk mail. I think he skips every other house to save time.
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Horrible service the main post office number is always busy and the passport office number rings and then says voicemail box is full and disconnects..
Worst post office ever !!!
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This post office has terrible customer service, phone is never answered. Hold mail not delivered. Mail put in wrong mailboxes, or dropped on ground. No one seems to care.
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Phone is always off the hook. How does this place require appointments for passport but refuse to ever answer the phone???
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Terrible service can't call they don't answer phone, Package has sit there for 5 days of mine and have not even tried to deliver I think the tv news channel should be called just poor service and so many people looking for jobs they need a good house cleaning there for sure. Going down to day to pick up my package can't wait to see what they will tell me TERRIBLE TERRIBLE, The Monroe postoffice is so friendly and help , wish my mail went thru there , They need to raise postage when the service is terrible
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Why does nobody answer the phone ever. No wonder the post office is bankrupt.
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I agree with many of the posts here. It seems that they are making an 'attempt' to improve..Question 1. Couldn't there be a link to email the Postmaster of Matthews for communication? Sorry, that would mean 'Customer Service' which is lacking.
Question 2. IF you have an 8 1/2 x 11 Photo or Calendar delivered, which is common to have Calendars arrive now, WHY do they fold them in half against the staples instead of lengthwise which would be more common and parallel to the way Calendars are hung? Large Mailbox, but it doesn't matter.
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This is the worst post office ever!!!! The staff is unbelievably rude and the couriers don't pay attention to detail... which I thought is a requirement in order to be a courier in the first place. I have had several packages never received because they have been sent to the wrong address. I receive my medication via mail order and every time I have a package shipped it always ends up at my neighbors house around the corner who has the same numeric house number but not the same "street" name..duh!! I have complained numerous times and have gotten no where. There is no reason I should have to steal my own mail out of my neighbors mail box and the sad part is this post office does not even care! I bet they will once I file legal actions against them due to the fact that I can become extremely I'll because I can't get my hands on my medication when needed because it's being sent to everyone house but mines.
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At least you got through. It rings about 30 times before going to a fax tone. Tried to call 5 times. Same thing. I was trying to call because they delivered a package of a special teriyaki sauce we ordered and the package came in a plastic bag filled with sauce. The outside of the bag said "we care, we are sorry your package got damaged. Please forgive us". WTF??? My wife has waited on this package for 3 weeks and this is what we get from our great Matthews post office.
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I just called to get my mail started back up. It was held until I could replace my mailbox that was knocked down by a car. They have had me on hold for about 5 minutes so far. Another difficult day for something so simple, even over the phone! Now 10 min. on hold at 8:45 am! Hanging up and calling back. Lady answers, me again, Hi, this is..... I was calling back to check on my mail. Lady- OK hold on!!!
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And yes, they will let the lines at the Matthews post office get all the way to the door and still let employees go to break or lunch. Even if you are just there to pick up your mail you still have to wait in line for up to 45 minutes if not longer. I know our area is growing but what about they hire enough employees to meet the demand!
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I live in Matthews and some days I get all my neighbors mail and they get mine then we all have to re-deliver our mail to each other ourselves. It doesn't matter if you tell the post office. They don't care. My mailbox once got knocked down by a car during a snow day. The lady that delivers our mail saw this and refused to bring it to the house until I could get another box back up. "It's not her job". Well it's not my job to redeliver her mail each day either. She gets paid to deliver the mail. I don't.i
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This is without a doubt the worst post office in all of the United States of America! I've been in a line (almost out the door) and seen the front end manager send 3 out of 4 counter representatives to lunch! Our mail delivery person is an absolute delight - the rest of the employees leave much to be desired. I don't want my errand at the post office to be the social event of the year, just say hello and do your job!
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HORRIBLE service living down here in the south is like living in a third world country when it comes to the Mail service we live on a main rd and will go days sometimes without mail, other times we get the neighbors and they get ours when it does come I have called and complained numerous times nothing changes, one time a neighbors mail was thrown in the middle of our front yard. The mail across the street comes around noon every day and so does about a half mile down the street, when I asked about that they said it was package deliveries that have to be delivered by noon another LIE, I have had numerous deliveries from USPS and they have not been before NOON. Even with everyone around us getting thier mail at a normal time we get our mail normally after 6pm and this evening it came after 7pm and I had a package that was supposed to be delivered and I just checked online and it says notice left what a bunch of BS there is no notice on the door or even in the mailbox nor did they even come to the door of the house I have been here all day. I am so sick of the service from this post office..They are nice when you go into the post office and will talk to you all day long but who cares about that when they cant even get a job done that they are getting paid to do.
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Last Sat. mail not del. until after 7pm. Today 5;30 AND still no mail. Terrible service
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