Springfield Post Office

500 W Chestnut Expy, Springfield, MO 65801

Contact Numbers:

Phone: 417-864-0117
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Monday-Friday 7:30am - 5:30pm
Saturday 9:00am - 2:00pm
Sunday Closed

Bulk Mail Acceptance Hours

Monday-Friday 9:30am - 4:45pm
Saturday-Sunday Closed

Pickup Services Hours

Monday-Saturday 5:00am - 1:30pm
Sunday Closed

Lobby Hours

Monday-Sunday 12:01am - 11:59pm

PO Box Access Hours

Monday-Sunday 12:01am - 11:59pm

Last Collection Times

Monday-Friday 7:00pm
Saturday 4:30pm
Sunday Closed

Self-Service Kiosk Availability

Monday-Sunday 12:01am - 11:59pm

Passport Acceptance Hours

Monday-Friday 8:30am - 4:30pm
Saturday 9:00am - 1:00pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo if no available photo hours listed.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call.

Passport Photo Hours

Monday-Friday 8:30am - 4:30pm
Saturday 9:00am - 1:00pm
Sunday Closed

Global Express Guaranteed® Hours

Monday-Friday 7:30am - 5:30pm
Saturday 9:00am - 2:00pm
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Global Express Guaranteed®
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Priority Mail International®
  • Lot Parking

Visit our Links Page for Change of Address, Hold Mail/Stop Delivery, PO Boxes™ rentals and fees, Rates on Postage Stamps and Freight/Shipping, Holidays, Bulk Mail, Money Orders, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Spfd Griesemer Annex
1919 W Bennett St
1.4 miles away

Glenstone
1442 S Glenstone Ave
1.7 miles away

Spfld S W Carrier Annex
3951 S Campbell Ave
2.9 miles away

Spfd James River Postal Stor
1839h E Independence St
3.2 miles away

Reviews

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Yesterday at about 11:00 AM I noticed this mail truck sitting in the striped zone of disabled parking in front of the Southwest Center for Independent Living in Springfield, MO. Shame on the driver. [URL=http://s282.photobucket.com/us...][IMG]http://i282.photobucket.com/al...[/IMG][/URL]
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Why bother having phone numbers if no one is ever answering them? I waited for two solid hours straight and repeatedly got nothing but a busy signal and then every time I dialed the 1-800 ask USPS I could get nothing but the automated line. When you have a problem or question that needs interaction with a live person to attempt resolution, as mine does, it is abysmal customer service not to have that live person option or to make it so incredibly difficult that there is only frustration in every attempt to resolve the problem. The post office should not be bragging in its commercials about its service when you can never get in touch with a live person to resolve problems.
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I have had SO much trouble with the Springfield USPS, from the start, when I moved here in early 2006.(EDITED).. and I would bet that it shows up all jumbled, compared to the original post which, of course,
one can not edit. Just the way these guys operate / what kind of keen service they offer.Lost mail, and never returned, going to the wrong household OR next door
neighbor, plus getting theirs, overdue bills / late fees, fines, etc.. One gal
at the main / downtown P.O. even kept the coinage of change owed me! I
have complained several times, to no avail. Even got the proper e-mail
address to send complaints to, then got confirmation email and
confirmation #, saying it would be reviewed / addressed. A few weeks
later, I contacted them, including the # and got an email back telling
me that it was not ever received nor on file!! Carriers tend to not
securely shut, or leave open, residential mailboxes,.. mine and I see
others, all of the time. The mail is SLOW, too. Before, but especially
since they started routing mail through the Kansas City hub. And I have
NEVER seen service so lackadaisical at the post offices.. again, SLOW,
waiting in line for 15 minutes or more is common, during busy hours. And
I am not including holiday periods. I don't know how other post
offices are operating, across the nation, but this is DEFINITELY the
WORST one / area that I have EVER had to deal with. My list of
complaints is as long as my arm. And I do not have short arms! I will
finish by revealing that I have a P.O. Box for business, along with
automatic email notifications. That said, they do NOT, and it is not
their POLICY to do so, send you email notifications, regarding BOX fees
due. WHAT?!! They said they figure folks check them every day or often.
NO, I do so only when I get NOTIFICATIONS! Why go waste a trip and gas
money, if there is no mail, THUS the convenience of notifications?!?
DUHmazing!
About a month ago, I had three notifications within 4 days, BUT... when
I went there and opened my P.O. Box... NOTHING!!!
duhMAZING!!!!!! END... Over and Out. (sigh)
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I see that it says employees don't read these comments. Well, they absolutely should!! Then maybe you all would pride yourself a little more on customer service! Worst post office I have ever been to. The passport/claims lady was so unprofessional and rude. She was no help at all and didn't seem to care one bit. I have been to that office (with an appointment) twice now, trying to get a passport and having to go back a third time because the lady at the front desk who "handles" the appointments fails to tell you any information what so ever that first time passport applicants might want/need to know. The FIRST time I went I had all my information and documents that I needed all she had to do was process the application and send my documents in and she said sorry if you don't have an appt i can't do anything for you. No one was even there and it looked like she wasn't doing a dang thing but twirling a pen.By the time she got done rejecting me the application could have been processed and sent through. Respectfully I said ok, I would like to make an appointment so I did. she went through her appt book and changed the time 3 different times then finally settled on an afternoon appointment time. I left the post office that day and returned several days later to my appt date, got right in with all the documents and application ready. Did everything and she proceeded to ask for my form of payment. I said ok I would like to use a credit card. She then responded with we cant do that!!? DONT YOU THINK THE FORM OF PAYMENTS THAT ARE ACCEPTED FOR FIRST TIME PASSPORT APPLICANTS IS A PRETTY IMPORTANT PIECE OF INFORMATION YOU SHOULD TELL SOMEONE BEFORE HAND? She smarted off and told me that it wasn't her job to tell me all that I needed to get my passport and most of the information was already online.(which only accepting cash/check or a cashier's check is not on any of he public online information anywhere) I went online to find the information that I needed before hand and that is why I printed off the applications myself and had everything ready to go. It makes me extremely upset the way I have been talked to and treated by this woman. I will not be doing any sort of business there again. Worst customer service I have EVER received. You all should probably do a workshop on customer service and hire people who have actual people skills and good personalities and not just someone who takes advantage of the fact that she knows she will walk home with a paycheck regardless of how she treats each individual.
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This post office is awesome! I mail ALL my letters here! I especially like being asked to sign petitions when I walk in!!
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