I live in an apartment complex in Burnsville, and when Amazon tries to send packages here on sunday, USPS just drops them off in front of the office and they get stolen. I contacted the Burnsville Post Office about this before, and they said Amazon forced them to do this and they couldn't do anything to change it.
A package I was trying to have delivered on Monday decided to change to Sunday, so I called the Burnsville Post Office this morning about it. A man named Rob answered, and I started to explain the situation. He hung up on me before I could finish (It wasn't a dropped call, I could hear the sound of the phone being hung up). I called back, reexplained, and he reluctantly took down my information, before going "I guess we can try to intercept it," and hung up again.
I got a feeling this wasn't going to actually happen, I contacted Amazon, and they were able to contact the post office and get the delivery date changed in a minute. Not sure why contacting the post office directly can't accomplish the same thing.
That said, I did go to the post office once to get a passport. I didn't realize that you needed to schedule an appointment in advance, but the guy at the counter was really understanding about it and fit me into his busy day anyways. So, it's not all bad there, just don't expect help over the phone.
We live in Savage and since they took away our post office and moved our mail delivery to Burnsville, we don't get mail everyday. Also, when we do get mail, sometimes it's at 1:00 and sometimes 6:00 at night. What a joke Burnsville Service is.
Watch out. The sign for last chance mail collection inside says 5:45 PM weekdays but if you don't get your package in there by 5:40 it just might wait until the next day. It's happened to me twice now - - my cellphone clock goes by satellite time so I guess 5:43 was too late today.
wow...went to pick up a package and they couldn't find it? real organized. they said they'll redeliver...but wanted me to sign that I received it...the guy at the counter actually said its back there we just cant find it....if they cant find it who can?
This place is the most poorly managed post office with a high level of disrespectful, rude employees. The men working at the front counter are often yelling at other employees and treat the customers like they are stupid. I have had multiple issues with them miss-handling mail and taking no responsibility. I will hear different stories from different people about what might have happened with my mail or where it might be. When a package went missing, and after dealing with several other employees and insisting to see a manager, the supposed manager was extremely rude and offered no help. It was clear in the way he spoke with me why the entire place is so crappy. I would hate to work for such a vile, petulant man. They need new management and training on customer service. I know it won't make a difference in the grand scheme of things, but I refuse to use this post office again, and will be doing all of my shipping somewhere else. And to be fair, my mail man is a very nice, personable guy. It's the on-premise staff that are terrible. Go to the downtown Lakeville sight if you want to be treated with respect and not worry about important packages disappearing.
Great Service from Alan. A package I was waiting for had originally been sent back to the shipper for insufficient address. It went from Burnsville to Des Moines and then Des Moines sent it back to St. Paul and Burnsville. The second time it reached the Burnsville post office I called and Alan went through all the packages to find it. Very happy!
Line is busy. Second time my packages have arrived in a locked box and of course the key never works. Already injured my hand once trying to do this now I am just trying to get what has been delivered to me. What a joke.