Very bad service. The mail comes very late in the day or not at all. What on earth is happening? Troy needs to revamp its system or do some firing to the postal worker that does not do his or her Job correctly. This is not good customer service. Something needs to change and fast.
Do you think USPS's inefficiency contribute to nowadays' widespread identity theft? Read what happened to my friend and me. I was on vacation so I had my mail being on hold for ten days. When I came back to pick up the mail from my mailbox, I was shocked to find out that there's a stack of mail belonging to another household of a completely different street address, zip code and last name in my pile. From the envelope, I could tell that there 4 financial statements, a check payment, a car registration from the Secretary of State and two advertising mail. I took them back to the Troy office, waited for more than 10 minutes, trying to be a good citizen to make sure thus situation would not happen again. While I was patiently waiting for the supervisor, my friend called me and told me she was there to find out what happened to her check through mail. I told her what happened and she was shocked to find that was all her mail. The lost check was one of them. Finally, mr. David Sutton walked out. I explained what happened and shared my concern the seriousness of the mistake. He didn't offer his name and phone for us to follow up. In order to make sure that someone will follow up the matter, I demanded his name, the surpervisor's name and phone number. We had to tell him to write down our phone numbers to keep us informed. Shockingly, when my friend asked if she could have all her mail back, he didn't check if all mail were if the same address, didn't ask any ID from me friend th make sure the mail belong to her, he just casually said "Sure." How scarcely that we entrusted our important docs to them. Throughout the whole process, mr. Sutton didn't utter a word of apology or try to restore our confidence in USPS. He treated like no big deal and thought of excuses for it. I am sure it is a mistake, but a big and unacceptable one
We did not receive mail (my street, maybe whole neighborhood) on Friday or Saturday. This is Monday, wondering whether we get a delivery today. Roads and sidewalks clear, what is wrong. When I call the No. 248-619-1576 it tells me for my zip code to call 248-524-6945. When I call that no. it says that number is no longer working and to call 248-619-1576. Really!!! What is going on? Why can't we contact anyone? I have now been on hold for 15 minutes with the "Customer Service" no. Not what I would expect from the U.S. Postal Service.
No delivery or pickup at my mailbox for about a week and my bills are now late. The workers at the office are all akin to the types of workers you encounter at the Secretary of State. Lazy, fat "minorities" with GED's they probably bought online. Reason #5,683,683 why the government sucks.
I have tried calling every number they give, no answers, more recordings,no help! I have not had mail since jan. 4th. It is now the 10th. I live in Troy , 15 mile and dequindre area, north/west corner. All streets are clear and sidewalks and drives are clear, have been since Monday nite on the 6th. What the hell is going on? Now you are going to raise postage .003 at the end of the month? Get your act together and work on your customer service
Been trying to contact post office and it is a joke. Haven't had any service since Saturday Jan. 4th. Don't know what the problem is but other cities in the area have been able to deliver. This is Thurs. January 9th.
• Replied to Another Frustrated resident
Frustrated in Troy
No mail delivery since Saturday. This is Thursday. After many attempts to call, someone picked up the phone after countless rings "accidentally" while trying to make an internal call. Cannot even guarantee mail delivery today! Says they are working on the problem. When asked what the problem is says," I am sorry I don't have an answer for you."
I moved to Troy a year ago and I don't been know where to begin with my complaints. Sent christmas cards out last year that kept coming back saying wrong address and they weren't the wrong address. I finally took them to the clawson post office and they were able to send them. Last February I received a Christmas card in the mail that was post marked back in December. My mail continues to arrive between 5-7PM. Now, no mail at all for THREE days. Get it together.
On the phone with the Troy Post Offices right now where I was greeted by a machine that told me to call 248-524-6945 if I live in 48083, 48084 or 48085 for service. Guess what! According to the recording this is not a good phone number. Called the main post office again where I finally got to a mesage that told me to hold for an attendant. Well it rang 50 times and no attendant! We have not received any mail in 3 days now and though the recording claims they are open until 7 I can't get an answer. What happended to "Through wind and rain and sleet and snow"? Service is non-exsistent! No wonder so many people use online delivery and email. All this and they keep raising prices. Our mail too now comes well after five on a normal day and now none for 3 days. I see I'll have to figure out how to have things sent to me by computer delivery. Shame on the post office :~(
Within the past few months, mail arrives later and later - post 5 p.m.... until yesterday 12/4/2013 when it didn't arrive at all! Attempts to reach the PO have been futile. Really concerned with service.... but don't know where to turn. Any ideas? Zip code 48098-1766 - Troy - Houghten St. - S. Blvd. and Livernois area.