This post office never answers the phone. They don't deliver your mail most of the time. I have made numerous complaints and still no change. The post office is unprofessional and so are the mail carriers I haven't received any mail for the last week and been expecting something in the mail since April 22, 2014 and it is now April 30, 2014 it never takes this long to receive mail. my zip code is 48033.
No one will pick up the phone. This is pathetic. I'm trying to get a passport and I've been referred to this office by other offices and I'm not going to drive out there to be told I need an appointment. Others have commented months ago with the same issue. This is unacceptable.
I am having the SAME problem. Several offices state that you need an appointment. How can I make an appointment if you WILL NOT answer the phone. VERY FRUSTRATING!!!!
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The worst customer service ever! You never get to speak with an actual person no matter what number pressed on the phone. No Passport Service available over the phone. Couldn't get an appointment to renew a passport. The employees are rude and have no customer service training. This location serves no purpose.!
This is by far one of the slowest post offices I've been to. The lines are often really long and the speed of service is VERY slow. They're often low or out of supplies, which seems counterproductive to all the advertising they do for the flat rate and express mail options. There seem to be a lot of people moving about at a very slow pace, not doing much. I was not thirlled when one of the 3 clerks took their 15 minute break when the line was to the door, of course I was still there when she returned, hardly moved. Perhaps they could use more training as well, on several occassions more than one clerk was helping 1 customer. I waited for 50 minutes, with 8 people in front of me. One of my 2 day shipments took over 5 to arrive to the destination, note the weather was bad.
Hate their voicemail system every number you hit is wrong and can't get an actual Human being to speak with. No mail for 2 days now.. don't like the post office parking lot and never have enough attendants to help at windows
Good luck - EVER getting an employee on the phone. Every extension that is hit, goes to a recording that they are busy with customers or unable to take your call, but please leave a message - goes to recording stating that you are unable to leave a message. I have been calling for 3 days now!! We are a medical facility and have mail everyday, delivery use to be by 11:30 every day. Now - 1:30 to 2:30. This past Tuesday 4pm and yesterday - no delivery no pick-up!! We have a minimum of 25 pieces per day. Horrible customer service! I have many friends that work for USPS and I used to send all packages through them. Now I mostly use UPS or FedEx. You call and they answer!! Never a lost package and it arrives on time, every time!
Certified letter with signature confirmation kept coming back from this post office with no printed name, date (I paid $10 for this service). My post office sent a polite note reminding them to get that information Delivery person sent a rude note back to my post office saying he knew how to DO HIS JOB! He also delivered it a week late and made no electronic recording so I have no proof. How do this hostile morons keep their jobs?
Southfield, MI post office on 11 Mile road has the WORST costumer service. EVER. I have never experienced such horrible employees. They are all miserable, and show that they hate their jobs. They are not helpful what so ever, and I DISPISE going there. They treat their customers as if we are an inconvience.I will say there are a few select employees that are amazing, such as our specific mail courier, and one african american gentleman in the mailroom who always has a smile on his face.
UNBELIEVABLE! This USPS in located just outside of Detroit and in a city with a large African American citizenry and THEY of all places ran out of the Forever stamp with Rosa Parks on it within 4 hours of it's first day introduction. Reportedly, they don't know when they'll be getting more!! No wonder the USPS is losing ground. That is very shortsighted by management at this office.