I am beyond frustrated with the Royal Oak Post Office. I have lived at my home for over 1 year and just a few weeks ago, they started bouncing my mail back to the sender although I changed my address in mid 2016. I have missed important bills, a new debt card and credit card.
Returned mail stating to return to sender which is BCBS with full address. Mail has come back to us stating "unable to forward/for review" 4TIMES! Please have the post master train employees on what to do with returned mail.
POOR! Three times I called the listed phone number looking for information. All three times I was told to hold, than I was told my call would be transferred to the operator. ALL three time my call was disconnected on transfer to the operator. YOU NEED A NEW PHONE SYSTEM!
My postal carrier has not been delivering my mail until after 8 pm on a regular basis! This evening, I pulled into my driveway around 9pm and there was a postal truck with its hazards on and the interior dome light on, parked on the side of the street. I live in a cul-de-sac so this is obviously a private area to park. As soon as I pulled into the driveway, the postal truck started to pull away...leaving the dome light on and flashers on. It continued driving in this manner out of the area.
I have NEVER had mail delivered at this time of night. This is not acceptable postal service. I suggest discussing these issues with this new carrier.
Feel free to contact with me for my address.
I see from the reviews below that the "service" (and I use the term loosely) has been non-existant. Guess what? It's still non-existant. Went in this morning to mail a letter and buy a roll of stamps. I was first in line. There were 3 women "working" behind the counter - 2 talking to each other over a clipboard and one at the counter doing....something. I stood waiting a few minutes. When there were 3 of us waiting in line she decided we could now be waited on. No hello, no smile, no nothing and no thank you or have a nice day at the end. Most unpleasant woman - Valerie. I won't go back to that post office. It's pretty obvious they could care less and are doing you a favor by waiting on you. No wonder more and more people are not using the post office.
There are days when I have mail that is listed as "out for delivery" and I just don't get any mail that day. Or like today I have a package that said it should have been delivered two days ago... nope not here. SERIOUSLY.
Spent all day calling the office to try to talk to someone about a PO Box. I was never able to get an answer. I then tried the main line only to be told that no one subscribes to the voice mail box and that there is no attendant to answer the phone. The recording then hung up on me. So, I guess the reason they are so busy is because to get an answer to simple questions, you have to physically go to the counter and ask. But then, they will get mad at you for taking up counter time to answer a question.
Took me three days to get a hold of anyone to schedule an appointment to get a passport. No one answers the phone. When I finally reached someone I had to leave a message - I never got a return call from the two messages I left. The contact phone number for passports is not correct on the website and neither are the hours. Contrary to what it says, you can not schedule an appointment on Saturday. When I told the gal on the phone the website had incorrect information she basically told me I was a liar. I tried contacting four post offices in the area and only Troy had an actual recording that worked but it too gave me the wrong phone number to Royal Oak. This has been the most frustrating experience I've had in a long time. The customer service and available hours to get a passport are the absolute worst!
Is is that hard to take the outgoing mail out of the mailbox, and put it in your bag, before you put new mail in? The two times I have put a letter in my box that past two weeks, the carrier has not taken it and has just thrown new mail on top. Do I need to put a sign on my mailbox that says, "TAKE MY MAIL!!!"?
ALREADY have been through H... with the Shelby Twnp post office who sent my package to Royal Oak even though they were supposed to hold it for 15 days. So to be sure it was there, I called and let phone ring for 10 min. Finally NIKKI answered, only on accident bec she was making an outbound call. I explained I needed to make sure my package was there. She said she was making a call and answered by accident and that I would have to call back. I said I already let phone ring for 10 min! She said we are very busy so you have to come in. I said but I already did at the other post office who lost my package! She said she couldn't help. I asked if she could transfer me to someone who could. She said no I'd have to come in. I said I live far I can't do that. She said "HAVE A GOOD DAY" AND HUNG UP IN MY FACE. It's been 15 minutes and i keep calling and no one is answering. UNBELIEVABLE. Thank you NIKKI for your kindness. You don't deserve a job bec many people would be kinder in your position. I hope you lose your job. Oh yeah, and since you hung up on me before I could respond, "HAVE A GOOD DAY TOO NIKKI". :)
Schools were out for 3 days…our mail, unless it is local, comes from all over the county and the world on airplanes (that have still not caught up with the cancellations) and trucks (94 is still closed in places due to ice). People on vacations over the holiday have had trouble getting back, and even the grocery stores have empty shelves because some deliveries never arrived, and our trash guys are a day late. So take a chill pill and get over yourselves and wait like the rest of us.
I have not received my ma I l for 4 days now bc of the snow storm. The roads were clear on monday afternoon. What a joke and every year they lose money. Shocker! It just shows how inept government is and the entitlement mentality that these "workers" have. I guess that is the union for you.
This is the most inept post office I have ever come across. Their customer service is horrible and their carriers are careless and dishonest. I have now been through 4 situations where it says package delivered and yet I never received it. WORST experience ever.