I purchased an item on amazon using my prime account for which i pay extra to receive expedited and sometimes free shipping. Amazon advertised this item to be delivered on Saturday 2/4. On Monday 2/6, i received a pink slip because the item was too heavy. I had to pick the item up from the rochester post office. I have a bit of an issue for several reasons. First, the late delivery is not what was advertised. Second, it was not advertised that i would have to pick it up. Third, the item was 54.5 lbs and postal workers are supposed to be able to handle packages up to 75 lbs. a hand truck could have been used. Besides, i was home and no attempt was made to deliver it. Im sure it was just left at the post office. I would have taken it off the truck myself. The point i am making is the distinct difference in customer service between your competitors and what the USPS provides. UPS and Fedex present a hard working attitude and seem to go above and beyond while the USPS leaves the impression that the customer has to do a bit of the work. if the USPS was not federally protected, it would be out of business due to the inability to compete with other shipping companies in customer service alone. Who really needs first class mail? Anything of importance gets sent via fedex or done electronically. Its a shame because i know people that are USPS employees and i fear its just a matter of time before they lose their jobs because the USPS retains antiquated procedures and fails to keep up with the times. Every time i deal with the post office, standing in line, picking up packages, stamps, letter carriers that think hey have authority to enforce rules over the customer, it feels like 1970.
I received a nasty pink post card in my PO box informing me that a package had not been picked up and that it would be shipped back to the sender. I have been checking for this order of two towels since mid December. Surely it could fit a PO box, but there has not even been a key referring me to one of the oversized special boxes. I really don't care for the high-handed manner.
Marie called up on Friday Dec. 16, informing us that a package came in with an incomplete address. She asked us to call back that day. We called and called and called with no answer. Because I didn't get off work till after she called, I went in on Saturday to retrieve my package. Marie informed me that "SINCE YOU DIDN'T CALL BACK. I SENT PACKAGE BACK. OVERSEAS!!!" I told her we had called and called and called with no answer. 248-601-1024. She said she had. Too many packages and because we didn't show up THE SAME DAY SHE CALLED, she shipped it back. Isn't there a hold time ?!?!?!?!?! So much for a Merry Christmas for that person to receive that gift. Unbelieveable!
I would like to lodge a complaint. I have a photo of my mail I received today I wish I could share with you. The picture depicts what my mail looks like on all too many occasions. The mail has been jammed into the box with total disregard. The box was empty prior to getting this mail, so there is no excuse that the box had previous mail included. To the best of my knowledge I have never had any prior conversations with the mail carrier that would cause them to do this to my mail. I ask that you look into this matter and resolve this issue. A little respect goes a long way.
Why was there a mail truck on Trailwoods Drive in Meadowbrook Hills Condo. on 11/13/2016 @ 11:30am? Are you delivering mail on Sunday now? I've also noticed lately during the week the mail keeps coming later and later, sometimes not until 7:00pm. Is this normal?
I live in Rochester Hills off of Rochester Road and I am constantly receiving a different addresses mail in my mailbox. And I have been expecting mail that the sender confirmed they sent and I am not receiving it. I have checks coming in from a Business and I am not getting them or they are being sent back to sender. I pray to GOD the checks aren't being placed in someone else's mailbox. I've tried calling the post office and no one answers the phone. HELP!
We live on Livernois Road in Oakland Twp., Mi. We have a terrible mail carrier on Mondays....she is L*A*Z*Y ! Yesterday Amazon sent me a notice of apology to say that the USPS service "attempted" to deliver my package ...... B.S. ! We live on a long driveway that is quite drive able but she sat at the bottom of the driveway honking her horn ... Could not be bothered to do her job & drive up the driveway......I could not make it down the driveway & she took off leaving no "attempt to deliver" note as Amazon was informed! Why would you have someone like this working for you? What terrible government service ....... This is summer NOT winter ... Which I could forgive a winter delivery ...... But shame on this black woman, she is pathetic as she has done this before.
We were there on 6/23 @ 4:43pm ---the postal people were GREAT at handling problems we were having with the Saint Clair, MI post office not accepting our SSK meter stamps for media mail --- thanks for correcting the problem and handling it in such a prompt, polite manor!
I mailed an item from Timonium, MD to an address in Commerce Township and paid $35.45 for delivery today, 2/15/16. I tracked the item and received email update which stated it was "available for pick-up" and that there was a revised delivery date of tomorrow, 2/16. This PO is an hour away from the address the item was supposed to have been delivered to. This sort of imcompetence is why the USPS is losing businness. I contemplated FedEx, but they were more expensive. However, I guess you get what you pay for. I got incompetence and the non-delivery of an important package on the date it was supposed to be delivered on. I'll never use the USPS again for something like this.
We live in Rochester hills michigan and I believe the mail person has not been delivering our mail. Today I can confirm this because I was expecting a package and have been waiting all day for it. I just checked for the 10th time today on the postal tracker and it said delivery was attempted and they left a notice. NO delivery was attempted as we have been waiting here ALL DAY and no notice was left! I want to report whoever this mail person is since they obviously aren't doing their job.
I ordered a package and according to the online tracking it was "attempted to be delivered" at a time that i was home waiting for my package. They didn't attempt to come to my front door or drop it off. I am not please with this location and how they deliver things to their customers. (this is not the first time this has happened to me)