We have the worst service when our regular mail carrier is on vacation or sick leave. They leave mail in the wrong boxes or never deliver packages because they're on their cellphones. These buildings are not complicated the address and the numbers are over each entrance. I've reported problems before today but the service is still bad.
Had to talk to a customer service person on the phone today. They were nasty and belligerent. She was not courteous and treated me like I was lying. If I talked to a customer at my place of business the way this person talked to my I would be fired. But since she is a civil servant she treats customers any old way she wants and gets away with it. She did not listen well either. Poor representative of the postal service.
Very disappointed. I waited in line for 30 minutes to send a letter to a dying relative in Canada. I wasn't sure about postage, etc for international shipping, so that is why I waited so long. The lady at the counter got me the right stamps and sent my letter on its way. Today I received my letter which was supposed to go to Canada. I went in to ask why it was returned, and they said the machine read my return address label as the send to address. No solutions were offered to solve my problem, other than to purchase a new envelope and new postage. I am VERY displeased with the service I received. This was USPS's mistake - 1) When they checked to make sure my letter was all set to go to Canada and 2) When there address reading machine messed up. I am beyond angry and I hope I can get this letter to my relative before she dies. Shame on you, USPS. No wonder you are becoming obsolete. I will transition to using other more reliable mail SERVICES. Why have "service" centers at all if you don't offer service??
We have had problems getting our mail delivered for the past 8 months or so. We get it about 2-3 days per week. Our carrier says she can't get between our car and our porch. We've been here for 17 years and all of a sudden its a burden. She just passes our house every day without even looking to see if we have outgoing mail. The office does not seem too concerned about our complaints. She threatened to key our car, and eventually did. Nothing was done when we complained. We were told WE were harassing HER. A package was delivered smashed, and the contents were damaged. This is because she only delivers twice a week, so she tries to shove it all in the box. She has also broken our box once. Today a magazine was delivered with the cover torn off, crumpled and wet. We have a covered porch. This is why UPS and email are so convenient.
Agreed. I got a letter in the mail hand written at that because my neighbors dog got out, so i call them to ensure it was not my pet even though they look the same and this lady has the worst attitude in the world. From the beginning to the end, then she wants to threaten me and tell me shes going to call the postal police? are you kidding me, i called to get something clarified then you are going to end a conversation with a threat and your a federal employee that we pay taxed to keep you employed. You got to be kidding me, Setting up a PO box at a different post office cause i dont want any of those people on my property
Just got off the phone with the rudest, most un-customer focused persons ever. Just needed clarification on hours. Postal workers wonder why their jobs are disappearing, customer service is a big part of it, I will definitely never use this office again and will ensure to share with everyone who will wonder why I am using the US Postal service anyway, Fed-ex and UPS are way better at the service part!