Where is your Customer Service! We do not sign our credit cards but we are always willing to give our drivers license out for verification. This has always been accepted by your front counter personnel accept for one person who in my opinion should never work the front counter! I and several people I know avoid going to his window at all cost because of his tactless why of handling transactions. Not only have I heard complaints about him from acquaintances but I hear complaints about him from other USPS employees. Do you not have a review process for your employees!! Because this man has no business waiting on the public. After he totally berated me about my card not being signed even though I had given him my drivers license for verification, I left and went over to Krogers where I was treated respectfully by their personnel. They had no problem accepting my unsigned credit card with license verification for 1 roll of stamps. If that is your policy to not accept unsigned credit cards with drivers license verification you need to rethink your policy. I've been to post office's all over the U.S. and have never been treated Iike this man treats people. You need to place him in a position where he works on his own. I do not state his name because I'm sure you know exactly whom I'm talking about!
This is normal for the Midland post office. When I want to speak with someone, I end up calling Saginaw because never once, in I don't know how many years, have I ever managed to get someone on the phone at the Midland branch.
And the post office wonders why it's losing customers in droves... it's because of the horrible customer service at most of the branches.
• Replied to Ron aylor
Disgusted Midland resident
I have spent the last EIGHT hours calling the Midland post office and getting a busy signal. EIGHT hours. I am convinced that the Midland post office employees have taken the phone off the hook! I am reporting the Midland post office to the Michigan Attorney General office. This is inexcusable customer service!!!
My mail is being returned to the senders. My income checks were returned to sender, my doctors test results were returned to sender, my bills are being returned to sender. I have lived at the same address for almost five years and I have never made any changes that should affect my mail delivery. I have contacted the post office twice and complained but they have done nothing. This is having a very negative affect on my life.
I can not believe I am the only person disgusted with the placement of the mail boxes in our area. Today, I went to mail a letter at the drop box near Meijers. What were you thinking? One box is only accessible from the passenger side, (most cars cross over and head in the wrong directions). The box for the driver side is usually blocked by cars parked right there. What is wrong with people that will park nearly in front of the mail box. You have put these boxes in the worst area. It actually is dangerous because cars are going the wrong way and others are not used to stopping where there is now a stop sign. What a mess. Please change it. Another issue that I have. Why isn't there a drive up mail box in the North West Plaza area. We have to stop across the street from the box, walk across to the box and cars are flying in that parking area. One lady almost got hit the other day. With gas prices up, it would be nice to have a convenient and safe mail box in our area. Barbara Johnson
I had arranged to have my mail forwarded by your premium services while I was in Washington. I did receive one shipment in late April and expected a second one around May 10th. This shipment never arrived and based on a phone conversation with the Midland Post Office today apparently was never processed. I did note however that my Visa Card was billed for a second shipment on May 2nd. Please credit my account for that shipment as it never was sent. I will be returning to Midland early next week so have asked that the balance of my mail that was being held be delivered on my 2905 Georgetown address on Tuesday May 21st. Thanks Robert Spears 989-708-6151