I've have always experienced good customer service from this facility. However, after my visit yesterday evening I won't be returning, if at all possible. I walked to the counter with a question, before I could ask the question the clerk scolded me as if I was his child and told me I couldn't come to the counter unless I was properly prepared to ship my items. I had two packages that was not taped. I wanted to ask him a question about how I could obtain tape and he was VERY NASTY AND UNPROFESSIONAL with his precipitous response. His customer service presence is not very welcoming. First line staff should be accountable for there customer service skills. HIS behavior was not acceptable at all!
Hello, I am a regular at this location and my experience has been great! Once, I needed help with finding the right box for my package so I wouldn't spend more than I should and the lady not only took her time helping me look for the right fit but when we couldn't she helped me come up with a better idea for shipping... I am very appreciative to her and this office....thank you
This specific location has the worst customer service I have ever experienced, and I've lived in Canton my entire life. Lost and damaged mail and packages, including Christmas and birthday cards, wedding invitations. I've tracked packages that say it's been delivered, but where is it? Never turned up! I'm also constantly getting other peoples mail, and those ridiculous plastic bags that say "oops, sorry...we damaged your mail, and we're not going to do a thing about it". It's gotten so bad that I will go to the Canton office very early, on my way to work to use the Postal machine, just to avoid the rude and hateful clerks. But just this past Friday, the machine charged my debit card, then didn't spit out my postage. The lady that was in the lobby mopping the floors told me there's not a darn thing I can do until they open, she was just as rude as the rest of them! So after a long day at work, I had to stand in the 20 person line full of people that were just as irritated as I was. The line was all the way to the doors, and they literally had two clerks working!! The lady that finally helped me literally laughed when I told her what happened. Stated there's an issue with the machines and static electricity?! No apology, nothing. I walked out of there very angry, like usual, because I felt like I was a complete bother to them. I can honestly tell that each and every one of them HATE their job...it is so apparent that it's almost a joke. They're so rude that I get nervous having to even deal with one. And they wonder why the PO is losing money and probably going to have to make cuts? These people don't deserve their jobs, and you'd think the Government would work harder on training them for Customer Service, or maybe not. The same people have worked there for some time now. If any of us treated customers or patients like that, we'd get canned.