Very poor service. I have been getting my neighbors mail for years. I have complained so many times the staff at the post office recognizes me when I walk in and still no one does anything. There are a lot of good dependable people looking for work so if their carriers are too lazy to do the job they should find people they will actually do the job they are hired for.
We received no mail on Jan 17, 2017 - when our regular mail person on off we have the worst service. This is getting unacceptable. We either get the mail after 7 at night or not at all with a replacement person. Could you look into this
A package was supposed to be delivered yesterday. I received the following message when I check the status: Carrier is unable to gain access to front door to deliver the package. Please contact the carrier to resolve Westminster, MD
That is a blatant lie! My house doesn't have a gate or anything else that would prevent access to deliver the package. I saw the mail carrier stop at my neighbors house yesterday. Too busy or lazy to stop at mine? This isn't the first time I've had an issue with packages not being delivered on time when the USPS is the delivery service. And just like everyone else, I can't get through to the PO in Westminster. Also, if the mail carrier "can't gain access" why aren't they leaving a note in my mailbox that I have a package to be picked up at the Post Office. I don't anticipate my package being delivered today, either.
You can add my name to the others who have packages whose last noted location was the Westminster PO. According to the tracking information, it was supposed to have arrived there on 12/09/16 and was to be delivered on 12/12/16. The package has yet to be delivered on 12/31/16 and the tracking website reflects that fact. You may also add my name to those who have either gotten a busy signal or have had the phone ring for 5 minutes at a time before it cuts off without anyone answering it. I have been calling steadily for 2 days and no one has answered the telephone yet. It's enough to make me want to drive the 10 miles to the PO and "go postal" on them.
Oh my gosh!!! I so agree with you. I have not been able to get through on the phone either. Today was another one of those days!
Also, my mailman doesn't leave certified letters because he was "too busy". I saw the pink card and it put it right in the box. In our development he goes around around our side of the street and then turns around and goes through again. My husband walked out to catch him to ask why he didn't let us know as it required a signature and Saturday is the only time he is home. I died when my husband said he was too busy. I had a huge box of inventory that required a signature in the same week. It was a Friday. I let the phone go until someone picked up. I lit up their butt and I said someone WILL deliver this package TONIGHT!!! With much hemming and hawing - they got someone to send the package in which we desperately needed. I have 3 family members that work for a PO and they tell me what to do. So, that's what I did. Also, you can start filling out complaint forms at usps.com. It started doing that. I am not a complainer at all, but when this nonsence started to happen; I decided enough was enough. Of course he slipped up several times after and the post master begged me to call there instead of leaving a note. Well, if you can't get through to the phones, what other choice do we have?
• Replied to Michael Betts
I went to the Westminster PO this morning (since they don't answer their phone, I had to) only to be told that it was likely that they never had my package in the first place, only that UPS had made an electronic transfer but that was no guarantee that it had gotten to the PO. I was advised to contact the sender of the package to advise them that I had not gotten the item ordered and to re-send it.
I put that on my "to do" list but lo and behold! - the package which had been in limbo for almost a month appeared in my mailbox this afternoon. Coincidence? Maybe.
• Replied to Michael Betts
There seems to be a new delivery service where ups picks up at vendor and is supposed to give to USPS to delivery. There is something seriously wrong. Since July I have had three items stuck in a black hole where ups tracking shows it at USPS but USPS does not have record. From ship date to delivery has been over 3 weeks on all three items. There is no way to get help and no one seems to care. Please, please have someone look into this hand off issue.
I've been trying to call this post office for 3 days now I've literally called 100 times and it just rings and rings no answer. I'm missing a package that was supposed to be here a week ago and apppently the post office has it but since there is no answer I don't know. I don't want to waste a drive there foto be told it is there either.
I think this Westminster post office if the saddest post office I've ever had to deal with in my life we don't get mail til 7 p.m. every night in Finksburg area I watch the mail truck drive past 3 or 5 houses at a time. We have also been giving everybody else's mail within a 5 house area. And i know our mail is being given to other people our neighbors have actually come over and giving out mail to us. I know everybody makes mistakes but this is on a constant basis. I know this will probably do no good at anything but blowing into the wind but I had to vent about it because it actually gets me pissed off my next letter is going to be to the Head postmaster in Baltimore.
The westminster location phone number has been BUSY for over 2 hours. From the posts below it seems it may have been busy for over a year. I called the 800 number listed above and was on hold for over an hour
Mailed my grandson a Valentine's day card and put 10.00 in the card. It was mailed at Westminster post office in the outside drive by box on the 10th of Feb. He recieved the card opened on the 15 th with the money removed. This had to be done by a postal employee since it was mailed at the post office and never in anyones reach except postal employees. How sad. Wont make that mistake again. Damn theives.
For at least 3-4 years, we have continually received the incorrect mail delivered to our mailbox. Just today, March 7, 2015, I removed 7 pieces of mail that belong to our neighbor. Their name is not even similar to ours, and we get other neighbors' mail as well. We have even received mail that was not even the right zip code. I have complained in person to the Westminster Post Office more than once, and it just gets worse. Our mail is also delivered to the wrong address, and those people then have to bring it to us. This is just getting more and more ridiculous every day. The primary goal of the postal service is to deliver the mail to the correct recipient in a timely manner. Our mail goes everywhere other than our mailbox, and we continue to receive our neighbors mail almost daily. I am so fed up with this. It seems to me the postal deliverers should at the very least be able to read a name and address correctly. Isn't that the primary role of a postal carrier?