Some of my mail is lost. They were very important documents. I called yesterday afternoon and was told I needed to speak directly with a carrier this morning. I was told to call between 8:30-10am to reach a carrier. I have called 15 separate times this morning and cannot get through. It's always a busy signal. I've tried different phones, verified the number, etc. Now it's too late to reach a carrier.
Slow service. There is one clerk, of Asian descent, apparently did not attend the class of how to treat your customers. She was really rough, she sounded a bit angry when speaking to me, regarding moving and registering for the forwarding to the new address service. She was still there last time I was there, which was late last year. I had spoken to her regarding the forwarding service over 10 years ago. No wonder federal employees have a bad reputation, she sure has job security.
The Damascus Post Office is a great post office, especially after the old postmaster Ms. Belcher left 2 years ago.
She was a HORRIBLE lady- barking at the clerks and criticizing them openly in front of a line of customers!
Very nice to see a new nice postmaster up there.
Postal service is so bad ... I constantly get mail that is not addressed to me and do not receive mail I am waiting for. I have had late charges because of bills not received, financial statements lost, and most recently had to track down a certified letter that was signed for and supposed to be delivered 3 days prior. Complaining has not helped - what to do from here?
This post office is terrible. All of my packages get lost and no one can ever tell me where they are. Each time I call an employee tells me something different or does not make an attempt to update me on the status of locating my package. Many times I thought items were lost and they just had them in the back of the post office and no one had checked. I was told they would launch an investigation but the next woman went to the back and found it the next day. So when things are supposed to be delivered, they do not arrive and then I have to drive 40 minutes from my house to show up and pick up my things. And still no one can tell me why my items are never left in my mailbox or at my door. This time, I paid for 2 day shipping. It did not arrive, but another package did. I called to ask, and I was told to call back the next morning. I called and I was told I would be called back in an hour. Two hours later I called because they did not contact me, and I was told that whatever they were waiting on would take another hour. My package was supposed to arrive yesterday and still, no one can tell me where it is. This has happened on at least 4 different occasions. And no one seems to care.