this place sucks. my packages are always very VERY late whenever it goes through capitol heights. It just stays there. WHAT DO THEY EVEN DO THERE IF THEY AREN'T ORGANIZING AND SENDING OUT OUR PACKAGES AND MAIL?! I am very annoyed with this place.
I did they didn't help me at all. I have had 2 packages stolen or delivered to the wrong address because I never received them! Even though the tracking numbers said they were delivered to me. I don't know what else to do??
• Replied to Taylor
ATTENTION, ATTE!NTION!!!!!!!!!! Call the Consumer Affairs Office, 202-636-1200. open 8am -5pm we need to call and report this post office to postal consumer affairs office I have provided the number. This is the only way we as customer are going to get the service we deserve, I did call the post master General office in which they provided me with the number. you may have to leave a message but they will call you back. LET UNITED IN GETTING BETTER MAIL SERVICE!!!!!!!.
I had a family member to sent,mail next day deliverer from Seattle Washington, which cost $19.00 it was sent out the Saturday and promise delivery Monday by 3pm ,today is Wednesday and I have yet to get the letter the tracking number shows it is at the post office in caption hgts, I went to the posy offices and they claim they don't have anything, I will go to the post master general from here. oh I called for btwo day the phone I believe they take it off the hook I started calling at 8:30 to closing never got an answer always was busy. what's up with that. We must united and start a petition for better service from this post office.
On 11/3/15 I was speaking to the supervisor Ms. Lockerman about not receiving my mail for a period of approximately 2 1/2 months I have only received 5 pieces of mail while in a hold status at the capitol heights post office. Ms Lockerman asked me to hold on at approximately 8:34 am; I remained on hold until I had to report for my class which started at 9am, without Ms. Lockerman coming back on the line. This group of supervisors are the most unprofessional; dysfunctional group of federal employees and are a disgrace to all the men and women employed by the USPS who take pride and care in their jobs. I filed a complaint at the USPS website the same day, and have yet to receive a response either by phone or email.
call Postal Consumer affairs, 202-636-1200 open 8-5
• Replied to Michelle Butler
That's what they do they put you on hold hoping you will hang up! I was put on hold at 1:10 I held on with my phone on speaker until someone picked up and hung up at 1:58. Ms. Thomas the supervisor is a joke.
• Replied to Michelle Butler
This post office is ghetto with no assistance. I have not been receiving my mail. I need to speak with a postal inspector. Are they following up with these unprofessional people that is giving them a bad rating. Where is their corporate office located?
I have a package has been held for 3 days at Capitol Heights, MD mailing facility, which is not far from where I live. How can the package not be delivered? I made several phone calls, and was re-directed multiple times. I was given multiple numbers to call. I could not reach anyone to help.
This is the worst postal office ever.I constantly receive time sensitive mail LATE and even OPENED.The carriers are not sufficient and the customer service is horrible.I would rather buy a po box and avoid dealing with these GHETTO ASS POSTAL WORKERS........ I WILL BE CALLING TO HAVE AN INVESTIGATION DONE FOR THIS OFFICE..IN MY OPINION THEY NEED TO FIRE THE SUPERVISOR FOR ALLOWING EMPLOYEES TO DELIVER TRASHY INSUFFICIENT SERVICE !!!
I just got curst out by postal worker all because I ask her to not block my driveway she still continue to text on her phone then I ask her again can you not block my driveway that's when she curst at me. I called her supervisor trying to explain what happen and I got attitude from her I ask for her boss she refuse to give me his number and refuse to tell me when he would be available for me to speak with him then after asking for his information she hung up the phone on me.
Every time I have a package processed through this facility it takes 3-4 additional days to receive it. Baltimore has no issues delivering by the expected date if not sooner. Maybe management should visit and observe the operation there because Capitol Heights obviously has some issues.
I have had a package that was suppose to be received on 5/10 still sitting in Capitol Heights as of 5/6 and today is 5/12!
• Replied to kimberly metty
this place is corrupt, i sell on amazon and this place is the worst place in america to ship to, i am now refusing to ship any items to MD.5 packages in the past year have mysteriously disappeared with no one to explain where and why, no customer service skills,the phone number at 301499 7771 and 301 336 5650 and 301 336 5651 ring and ring and ring and ring , no one answers and no one cares this is obviously a place where kleptomaniacs and ex cons work and have a great time stealing other peoples hard earned money, but no worries if i ever sell anything to this state again i will def insure the package for 4 times the cost and make my money back from the insurance from now on.
I've had 2 packages in 2 weeks supposedly delivered to my address that I never received. I called to complain with no resolve. Consumer affairs DID NOT HELP ME AT ALL!! I'm so pissed I'm out of 50 dollars because of them. I know one of them took my package I just can't prove it!
• Replied to Joseph Ciorra
I have attempted to call regarding a priority mail 2 day package....I was given the wrong extension twice hung up on twice and remained on hold out of state for over 44 minutes on two seperate occasions trying to get customer service to speak to a human about where this package could be....I NEVER have experienced such rude or incompetent attitude or behavior. I will be lodging a formal complaint to the postal service. Not that it will make a difference ....I am out a box that needed to arrive ...spent over 4 hours of personal time and aggravation attempting to track the package ...BUT I promise that those involved will be reprimanded!!! No wonder the postal service is bankrupt...let them go under and privatize...maybe then people who care and have some common sense can be hired instead of protected by a union mentality.
I tracked my package this morning and the website stated that I would receive my package this morning. Giving that said, I went ahead and opened up my door. I seen the carrier sit in front of my home and did not get out the vehicle. I noticed him driving to my mailbox and then I went to check the mail. Here I seen the pink slip to redeliver the following day. No one rung my doorbell or knocked on the door. I called the post office and all the representatives that answered were very rude to me and was not making my delivery successful. I still do not have my package. I got hung up on twice.
I'm not sure who's working at this facility, however, once I received several bills 3 months late; luckily I know the dates they're due. I get my neignbors mail all the time, I wonder where my mail (with my personal information) is going. Can you believe that the mail truck is in my neighborhood sometimes at 6:00pm on Saturdays. I can't imagine why this location is still open. Recently, I was waiting on a package that I'd ordered, I found it interesting that it was taking longer than normal, therefore, I went on line only to track my package and found out that it had been returned to the PO because no one was home. I find that ironic because I was home all day and could not find the delivery attempt notice, like the online message stated (perhaps the wind blew away the notice). I called the location and spoke to a worker, she was not very friendly at all. I'm sure the Central Avenue location has to be rated the lowest for customer satisfaction. Truly Unbelievable! Pat
I mailed out a package from Germantown, 13 days ago. I called the company to where it was being shipped to and they said they have not received it. But did say that my package has been sitting in the capital heights post office for 8 days! That is so ridiculous, really. What sort of post office are you running? I have no control on where my packages go but if I did, they sure would not go to capital heights.
this post office have some bad mail carriers ,,no consideration for someone,s mail ,,customer service stinks ,,,,,some dont need there jobs ,if they donot want to do the job ,,,they can give it to someone eles ,that needs a job ,,i am quiet sure there is peolple out there ...