Well I was waiting for 3 different packages to be shipped to my apartment. I received emails about 2 of the packages (on 2 different days) that they had been delivered. Yet when I checked my porch, there were no packages to be found... One was a book and could've fit into my mailbox. I doubt the other one would've fit into my mailbox. I was home and both days and my apartment is tiny, so I would've heard the knock on the door, unless they barely knocked or left the package without knocking.
I received an email stating that he third package was delivered, and was not delivered until a few days AFTER I received an email saying it was delivered "because my normal mail carrier had been off".
I called several times and was told by one employee if the packages had not shown up, to call him back the following day. When they had not shown up the next day, I called him back only for him to not answer. I called the main phone number to be told he was not there and no one else could help me and to call back the next day. I called back the next day and he had already left for the day. Then Friday I called only to be told that he had be sent to another branch to work for the day and that I would have to wait until Monday to speak to him. When I got upset and told him I refuse to wait and explained what was going on the man told me "he was just the guy answering the phone and he didn't know what to do." He finally connected me to a woman who took my information and would "call me back immediately" but never received a call back.
Finally Monday, I get a hold of "the only guy in the branch that could help me" and I was told that the first 2 packages that never showed up "must have been stolen and I just must have been in the other room when the carried knocked at my door. That I need to call the company I ordered it from to have them reship the package"...
Ultimately I called the company to have them resend the package or refund my money and I was told I had to file a police report and there was nothing they could do....
Long story but everyone I spoke to was rude. No one seemed willing to help or find someone else who could help me.... In the end I felt as if they just blew it off because they didn't know what happened to them.. I was just told "they must have been stolen because the post office doesn't don't have them". Funny how three different packages were not delivered when my "normal mail carrier had been off".
So I hope whoever "stole" my $15 in books and a $30 plush sports bag for a baby, are enjoying them...
Some of the rudest people work at this location. I have tried to call four times to get an appt for my passport, each time I have been put on hold and forgotten about. The last time I tried to call, I called at 4:12pm was put on hold and kept there until after the office closed. I then tried to go in the office to get an appt and was told that I needed to call to make an appt. Needless to say, I will never use this location again. I would rather go out of my way to another location than have to deal with these people again.
The people getting passports always hold up the people mailing letters and packages, THE MAIN INTENT OF THE United State Postal Service; nobody likes the people waiting for passports....
• Replied to Hope M
I continue to have a problem with the Lyndon Post Office. I complained about no mail delivery and pick up for over two weeks. I submitted a complaint and received a "canned" response (locally ("Mr Mike") and from the consumer affairs representative (Connie L. Dulworth)). I had to go in to the office and after 40 minutes, it was found out that the Post Office inadvertently "held" my mail. I was handed a stack of mail, without an apology for their error (tax documents were part of what was included). The second incident was a package not being delivered (unable). This included the period that my mail was inappropriately placed "on hold." I was in the Post Office when the package was there and they failed to give it to me (on a Saturday). The following Monday, the package tracker referenced that the package could not be delivered because no one was home. My wife was home all day (carpet being installed). I complained to the USPS Inspector General and did not get confirmation/response.
My mother was a mail carrier here. Her name was Denise Meitzler. She died in a car accident November 12, 2013. She loved her job and mostly everyone she worked with. The joy of her job was one thing, the people she delivered mail to. She looked forward to seeing everyone on her route and even worried about the people who hadn't checked their mailboxes in a couple days. She was loved by many she delivered to....I know this because she would always call me when they gave her "goodies." Even though I don't hear stories anymore, I will always remember the ones she told me. And, I want to say, "Thank you" to all the people who made her feel like she was going a good job....cause if you were lucky enough to have this lady deliver your mail, you know she worked her butt off to make you happy and give the best customer service to you.
I use Lyndon branch and happy with their service. I was surprised when someone answeredcouple of times after the hours and helped me with the information of other branches. Iam sorry to hear about your mom and wish had met her to show my appreciation. We do not pick our mail regularly also. The very first year after moving into this house I stayed outside to give card to our delivery person. I donot know who brings our mail since I work day time butI do appreciate them.
• Replied to Heather N Jimmy
Have tried to get the same problem straightened out and it still continues. A person named Suzanne was very rude, kept putting me on hold without my permission and when she came back to the phone and mentioned it, she said she was waiting on customers. She began to talk over me. I told her if I had known she was waiting on customers at the same time, then I would have understood. This woman should learn to communicate more effectively and solve the customer's problems, not get defensive. I agree with Anna, hard to discipline a Union worker! P.S. Have spoken to the manager, as well, about this same problem. A customer should only have to deal with a problem ONE time.
this branch is the worst branch I have ever experienced in my whole life. Doesn't deliver my mail correctly and when you try to email them to file a complaint, they never respond. Have tried 6 times to get my problem resolved with no solution from them. They don't give a shit because they're just government workers and they dont really care if you get your mail or not!!!!!!!