Some of the rudest people work at this location. I have tried to call four times to get an appt for my passport, each time I have been put on hold and forgotten about. The last time I tried to call, I called at 4:12pm was put on hold and kept there until after the office closed. I then tried to go in the office to get an appt and was told that I needed to call to make an appt. Needless to say, I will never use this location again. I would rather go out of my way to another location than have to deal with these people again.
I continue to have a problem with the Lyndon Post Office. I complained about no mail delivery and pick up for over two weeks. I submitted a complaint and received a "canned" response (locally ("Mr Mike") and from the consumer affairs representative (Connie L. Dulworth)). I had to go in to the office and after 40 minutes, it was found out that the Post Office inadvertently "held" my mail. I was handed a stack of mail, without an apology for their error (tax documents were part of what was included). The second incident was a package not being delivered (unable). This included the period that my mail was inappropriately placed "on hold." I was in the Post Office when the package was there and they failed to give it to me (on a Saturday). The following Monday, the package tracker referenced that the package could not be delivered because no one was home. My wife was home all day (carpet being installed). I complained to the USPS Inspector General and did not get confirmation/response.
My mother was a mail carrier here. Her name was Denise Meitzler. She died in a car accident November 12, 2013. She loved her job and mostly everyone she worked with. The joy of her job was one thing, the people she delivered mail to. She looked forward to seeing everyone on her route and even worried about the people who hadn't checked their mailboxes in a couple days. She was loved by many she delivered to....I know this because she would always call me when they gave her "goodies." Even though I don't hear stories anymore, I will always remember the ones she told me. And, I want to say, "Thank you" to all the people who made her feel like she was going a good job....cause if you were lucky enough to have this lady deliver your mail, you know she worked her butt off to make you happy and give the best customer service to you.
I use Lyndon branch and happy with their service. I was surprised when someone answeredcouple of times after the hours and helped me with the information of other branches. Iam sorry to hear about your mom and wish had met her to show my appreciation. We do not pick our mail regularly also. The very first year after moving into this house I stayed outside to give card to our delivery person. I donot know who brings our mail since I work day time butI do appreciate them.
• Replied to Heather N Jimmy
Have tried to get the same problem straightened out and it still continues. A person named Suzanne was very rude, kept putting me on hold without my permission and when she came back to the phone and mentioned it, she said she was waiting on customers. She began to talk over me. I told her if I had known she was waiting on customers at the same time, then I would have understood. This woman should learn to communicate more effectively and solve the customer's problems, not get defensive. I agree with Anna, hard to discipline a Union worker! P.S. Have spoken to the manager, as well, about this same problem. A customer should only have to deal with a problem ONE time.
this branch is the worst branch I have ever experienced in my whole life. Doesn't deliver my mail correctly and when you try to email them to file a complaint, they never respond. Have tried 6 times to get my problem resolved with no solution from them. They don't give a shit because they're just government workers and they dont really care if you get your mail or not!!!!!!!