Our business has a parcel box outside for any packages. Due to the cold weather, our parcel box is frozen shut and we can't turn our key to open it but the delivery lady herself is always able to with her master key. She keeps leaving packages in the parcel box, despite us consistently informing her that we can't get our packages from the parcel box unless she herself opens it and takes it back out. We have a package in our parcel box right now but of course we can't actually get it despite needing it for our business because the mail lady puts it into a box only she can access. I tried calling the post office and they said they can't send anyone else out to get it out for us and the mail people absolutely cannot ever bring the package inside to us if it can fit in the box. So meaning we can never get our packages unless we're staring out the window waiting for the mail truck to come and asking them to take the package back out for us. When I asked how we're supposed to actually get our own packages, his brilliant idea was for me to take a lighter to the box to try to warm it up. Spent 20 minutes freezing outside for nothing. The most dreadful customer service I've ever had the displeasure of encountering.
I recently ordered a gift for my son. The package was set to be delivered on a Monday. When I tracked it the site said it was at the loves park post office Saturday morning. I went to pick it up as opposed to having my kid wait til Monday. I had the tracking number and info with me and when I asked the employee if I could get it she said it was probably on a pallet in back and there was no way she was going to go through all that for one thing. I thought that was the whole idea of mail service was getting people their deliveries no matter what. Absolute pure laziness in my opinion and my kid was bummed out all weekend. Terrible that she is getting paid to be lazy.