They managed to lose a package mailed to an AH address! Tracking said it was out for delivery, but 8 days later it still is "missing". The first time I called, the young man who answered the phone said "I don't have time to help you." When I gave him a long distance number, he apparently found time and took the time to write down the tracking number of the package. Unable to locate the package in the computer, he said he'd return my call and I haven't heard back from him since...that was 6 days ago. Called again 2 days ago and spoke to another woman, who actually looked for the package in the computer system and on the shelves, to no avail. Took my # and said the supervisor would call me back with more information....still haven't heard from them. VERY FRUSTRATED!!!
Whoever is at fault (and I'm not posting to point fingers) I agree 110% with the posters below who are frustrated with the runaround the AHPO gives to hapless travelers seeking passport service. After listening to multiple recorded messages, I was asked (by the robot) to leave a message, but the mailbox is full. All to make an appointment and get another runaround. The PO should take down the sign in their front window advertising this service - it's false advertising. I'll use an expediter, thank you!
In defense of the clerks @ Arlington heights post office, they're outward treatment to the general public has been compromised by terrible management in recent years. In my dealings with the Arlington heights post office, there has been one gentleman, I believe his name was martin, was the only manager who took the time to assist a customer with a bad issue, the lady manager, and postmaster have been nothing short of rude, condescending, and down right embarrassing to the name of the usps. Please, give these people a break, if angry, please direct it towards the poor management of this office, not the front line employees who do try to keep a smile on their face while serving us.
Worst service at the Arlington Hts. post office for passports!!! After several calls to make an appointment, which can't be done since, they NEVER answer their phone there. I had to go in to make an appointment. Went in today at my appointment time and the clerk said the passport person would be back in 10 min, because she went to lunch. So glad I made an appointment. I had ALL my paperwork filled out ahead of time to make the process go quickly and the clerk messed them up by misspelling my sons name on the application. So I had to fill out all the paperwork again. Then a man went to the next clerk to get his kids passports and the VERY RUDE lady named Lori bit my head off when I told the man to make an appointment while he is there since they NEVER answer the phone and Lori yelled at me and said not to talk to the customer, she was. VERY RUDE!!!!