Horrible customer service this morning. I've had a PO box at this location for many years. Today I find a green slip in my PO box saying "past due" when I haven't even received a bill. Marsha, who apparently is in charge of PO box program says that because I can't prove I didn't receive a bill (how should I prove a negative?) that I'll have to pay their $21 late fee. I explained that I would not be paying their late fee and that a review of my track record would show her that I pay my bills on time. She refused to remove the late fee and said if I didn't pay they would close my PO box. Perhaps some customer care training for Marsha would be in order given how poorly she handled this simple customer service issue. Any other retail establishment that treated customers this way wouldn't be in business very long. As for me, I'll find another solution where my business is appreciated and where I'm treated with respect.John Schmidtke, President, All-American Properties, Inc.
This is the worst post office if the area. I've never experienced such a crabby group of employees. It appears their role is to avoid as much work as possible and to discourage use of this post office. The West Dundee post office is much better and the employees actually seem like they like to work there. The Elgin post office is also much more pleasant. Avoid this office and maybe they will close it and shift resources to the offices where the employees actually enjoy their job and are pleasant. Really bad. I mean REALLY BAD.
Everyone at this location seems ok except for the guy on steroids!!! Biggest a$$hole I have experienced at a post office let alone customer service. He must really hate his job and coworkers. I understand that anyone can have a bad day but every time I come in he is the biggest s o b to everyone before me. Either he hates his job or life. Or it cold be the side effects of the steroids he on. I mentioned it to one other person working behind the counter and she just smiled and apologized. I personally avoid him or if I see that's he's the only one working at the counter I'll take my packages to ups or FedEx!
We have a business in Lake in the Hills Illinois. The Algonquin post office on 62 delivers our mail. I have called to complain three times about our mail not being delivered or placed in the wrong box. This happens a lot but usually I am too busy to call. I have decided to post this on the website every time it happens. If your trying to run a business with this Post Office good luck getting important mail like checks!!!!!1. 4-27-15 Mail put in the wrong box. One sent on 4-17-15 one sent on 4-15-15
I would like the manager of that office gave them training on how to treat customers and be more friendly, I was told I had to make an appointment to apply for passport, and look in their web site and any site says that I have to make an appointment. I am really mad, they are not professionals.
Here's a thought. At lunch time how about staffing enough people to handle the rush? And, for those that have a package ready to go, how about putting up a sign big enough and easy enough to see so that you don't have to get in line and find out that can be done after waiting 15 minutes. Am I the first person that has ever walked into this facility? Absolutely the worst experience every time I go there, which fortunately is not often.
Literally the most abusive and rude staff I have ever encountered in my life. They break delivery rules, do not follow final notice policies, and do not understand basics of customer service.File complaints at: (1-800-275-8777) or via online at: http://faq.usps.com/adaptivede...
Amanda--thank you for not coming back we do not need people who are to stupid to be perpare for their passports learn to read the the passport ap and if it took you 2 times you must not have listened to what you needed the 1st time you came in and did not pay attn. to the hours, whose fault is that? Your the MONRON!!!!!!!!!!!! You should try dealing with stupit people like you all day.
Wait a minute. Are you one of the people that works there????
• Replied to Sue
If you are someone who works there, Lord help us. Learn how to spell. And if you are going to insult someone, spell it correctly! Literacy is a beautiful thing.
• Replied to Sue
Extremely rude overweight blonde woman told us that we could get our passport issues taken care of and to wait in line with our infant. 10 minutes later she saidit was after 11 and we'd have to leave. this was our second trip there. the last trip they couldn't do our pictures after we waited in line for an hour. we both work and both have to be there. people like the employees at this location are why people dislike state employees and why I will never ever go to this location again. I'd rather pay double and not deal with an angry bunch of morons.