Ash Creek Post Office

3311 100th St, Urbandale, IA 50323

Contact Numbers:

Phone: 515-334-5683
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours



Pickup Services Hours

Monday-Friday 8:45am - 5:45pm
Saturday 9:30am - 1:00pm
Sunday Closed

Lobby Hours

Monday-Sunday 12:01am - 11:59pm

PO Box Access Hours

Monday-Sunday 12:01am - 11:59pm

Last Collection Times

Monday-Friday 7:00pm
Saturday 4:00pm
Sunday Closed

Self-Service Kiosk Availability

Monday-Sunday 12:01am - 11:59pm

Carrier Facility Hours

Monday-Saturday 7:00am - 5:00pm
Sunday Closed

Passport Acceptance Hours

Monday-Friday 10:00am - 3:45pm
Saturday-Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo if no available photo hours listed.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call 515-334-8019.

Passport Photo Hours

Monday-Friday 10:30am - 3:45pm
Saturday-Sunday Closed

Global Express Guaranteed® Hours

Monday-Friday 8:45am - 5:45pm
Saturday 9:30am - 1:00pm
Sunday Closed

  • Burial Flags
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Global Express Guaranteed®
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Priority Mail International®
  • Lot Parking

Visit our Links Page for Change of Address, Hold Mail/Stop Delivery, PO Boxes™ rentals and fees, Rates on Postage Stamps and Freight/Shipping, Holidays, Bulk Mail, Money Orders, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

West Suburban
2135 NW 108th St
0.6 mile away

Urbandale
7755 Douglas Ave
1.2 miles away

Grimes
400 SE Gateway Dr
2.6 miles away

Pleasant Hill
1300 NE 56th St
2.6 miles away

Reviews

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I came in today wanting to purchase a roll of stamps. Just a simple roll of stamps. I want picky about the design like the guy in front of me. Or need to fill out a long form like the gal also in front of me. But even though the young man had several rolls in his hand, he couldn't sell them to me. I had to take books. I didn't want books. I have a dispenser that takes rolls. i can understand if he didn't have any but to show me TEN rolls and refuse to sell them is a ridiculous business practice.
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Terrible service, been trying for hours to call for a passport appointment and they never answer the phone.
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What are you shipping that cost $97,000...elephants?
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PASSPORT "SERVICE" IS NON-EXISTENT. 2 different websites for Ash Creek listed 2 different times in which they do passports (by appt. only). So I tried calling to make an appt. & ask questions, but only got a busy signal. Since they weren't answering their phone, I packed up the kids and went there. The front door even says passports by appt. only. As I stood in line, I continued to call the very post office I was standing in - to make an appt. - only to hear their phone in the background ringing off the hook ignored. Finally, when I get to the counter to explain I tried to call to make an appt. (but it was busy), and tried to call while standing in line (but they didn't answer), could they help me now? The lady explains "Our manager had a conference call earlier, and we don't answer the phones when we're busy at the counter. The earliest we can do it would be Monday." Today was Wednesday...5 days from now? Really, USPS? Really? I would much rather you say you just don't offer passport services rather than to waste my time.
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I have a complaint regarding the Post Office in GENERAL not this particular one. In fact, I have found this post office has always been good to me and taken time to help me although the wait can be terrible. I was NOT happy with the fact that when I mailed Christmas packages they had ONE clerk only helping people with a very long line there. However, I'm not sure if that was their local scheduling or the post office regulations and cutbacks in general. What I'm really upset about is I mailed several packages via Priority mail. At least all packages but ONE made it. Unfortunately, that ONE was my Son's which meant the world to me. The tracking shows it delivered but it was NOT delivered to him. He was home that entire evening watching Football so he would have got it had they delivered to his house. Further, I called and got them ONCE. They gave me a confirmation #CA120999713 and were suppose to call me back no later than three days. I guess I was an IDIOT to think they would really call me back! Then, I tried calling them back/have been on hold for over an hour. When I tried to register online it showed something with the password at the end. However, it also showed that the password was ok but it wouldn't allow me to set up an account. I've tried calling them/been on hold for over an hour now. Also, tried to leave a message on their site m regarding postal experience and couldn't access that site! I'm really fed up at this point! Oh and not only did they NOT deliver my Son's package to him they also were late getting a package to a dear friend due to the package setting in one post office for THREE days! Can you say DISGUSTED! Except for oversea packages to our military, USPS has just lost a customer. I will use UPS in the future every opportunity I get! And they wonder why the Post Office isn't getting as much business as they use to? Spell me DISGUSTED!!!!!!!!!!! Iris Eng
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phone is never answered and we haven't received our mail correctly more than one day in a row
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I would love to know why my mail consistently does not come on Saturdays....get it together
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They only accept passport applications/renewals by appointment only so these hours are wrong. I have tried for 2 days to call to schedule the appointment but no answer. Why are they making this so difficult?
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i take it back. someone answered the phone when i called a different number, and the person was friendly, informed, and took the time to help me with my issue (missing packages).
So...... nevermind!!!!....... : ) happy with customer service, issue handled by human being....
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wHATS THE NUMBER! I've been trying for days!!! I hate this place!
• Replied to Taxpayer

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I'm with Jean. Every time I have gone in, there are no less than 10 people in line waiting for 2 of the slowest counter gals ever, who work without any sense of urgency, to see just how long they can make each customers transaction take. It's maddening!
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The ash creek post office in Urbandale has some of the absolute worst customer service I have ever experienced. Last year I spent $97,000.00 dollars with the United States Post Office. I don't complain or cause problems. I just ask that they scan my packages in the way that they are suppose to. Scanning is after all part of the service that I am paying for. The last month
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What are you shipping that cost $97,000....elephants?
• Replied to Jean


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