PASSPORT "SERVICE" IS NON-EXISTENT. 2 different websites for Ash Creek listed 2 different times in which they do passports (by appt. only). So I tried calling to make an appt. & ask questions, but only got a busy signal. Since they weren't answering their phone, I packed up the kids and went there. The front door even says passports by appt. only. As I stood in line, I continued to call the very post office I was standing in - to make an appt. - only to hear their phone in the background ringing off the hook ignored. Finally, when I get to the counter to explain I tried to call to make an appt. (but it was busy), and tried to call while standing in line (but they didn't answer), could they help me now? The lady explains "Our manager had a conference call earlier, and we don't answer the phones when we're busy at the counter. The earliest we can do it would be Monday." Today was Wednesday...5 days from now? Really, USPS? Really? I would much rather you say you just don't offer passport services rather than to waste my time.
I have a complaint regarding the Post Office in GENERAL not this particular one. In fact, I have found this post office has always been good to me and taken time to help me although the wait can be terrible. I was NOT happy with the fact that when I mailed Christmas packages they had ONE clerk only helping people with a very long line there. However, I'm not sure if that was their local scheduling or the post office regulations and cutbacks in general. What I'm really upset about is I mailed several packages via Priority mail. At least all packages but ONE made it. Unfortunately, that ONE was my Son's which meant the world to me. The tracking shows it delivered but it was NOT delivered to him. He was home that entire evening watching Football so he would have got it had they delivered to his house. Further, I called and got them ONCE. They gave me a confirmation #CA120999713 and were suppose to call me back no later than three days. I guess I was an IDIOT to think they would really call me back! Then, I tried calling them back/have been on hold for over an hour. When I tried to register online it showed something with the password at the end. However, it also showed that the password was ok but it wouldn't allow me to set up an account. I've tried calling them/been on hold for over an hour now. Also, tried to leave a message on their site m regarding postal experience and couldn't access that site! I'm really fed up at this point! Oh and not only did they NOT deliver my Son's package to him they also were late getting a package to a dear friend due to the package setting in one post office for THREE days! Can you say DISGUSTED! Except for oversea packages to our military, USPS has just lost a customer. I will use UPS in the future every opportunity I get! And they wonder why the Post Office isn't getting as much business as they use to? Spell me DISGUSTED!!!!!!!!!!! Iris Eng
They only accept passport applications/renewals by appointment only so these hours are wrong. I have tried for 2 days to call to schedule the appointment but no answer. Why are they making this so difficult?
i take it back. someone answered the phone when i called a different number, and the person was friendly, informed, and took the time to help me with my issue (missing packages). So...... nevermind!!!!....... : ) happy with customer service, issue handled by human being....
wHATS THE NUMBER! I've been trying for days!!! I hate this place!
• Replied to Taxpayer
I'm with Jean. Every time I have gone in, there are no less than 10 people in line waiting for 2 of the slowest counter gals ever, who work without any sense of urgency, to see just how long they can make each customers transaction take. It's maddening!
The ash creek post office in Urbandale has some of the absolute worst customer service I have ever experienced. Last year I spent $97,000.00 dollars with the United States Post Office. I don't complain or cause problems. I just ask that they scan my packages in the way that they are suppose to. Scanning is after all part of the service that I am paying for. The last month