This is the worst postal experience ever! You can never get someone to answer the phone. Our post man puts certified letter receipts in our mailbox without coming to our door to have us sign and receive-- we have to go to the post office 20-25 minutes away each time! She delivers mail to the wrong address almost weekly! So don't bother trying to call to complain or find your package-- no one will answer!!
Worst customer service ever. The usps needs to hire new people. The whole teams needs to be replaced. Our plead to you usps. They lose or steal packages as if the shipper and receiver have forgotten their packages.
This is the worst post office ever.Have lost my mail for 15 years. Tried to report it politely 7 years ago and was screamed at by a manager. Now we know why "Going Postal" is in our terminology. I have had 10 Visa bills lost.And 2 weeks ago did not get my medical forms from a Dr., 3 GA Power bills were lost this Summer. I have had to get online bill pay to remind me of everything. Also Water Bills,everything important is lost. Unknown it iscthe Postal Service because I have received mail from Morningview on the other side of town and nearby subdivisions. Neighbors probably just throw it away instead of putting it back in the mailbox.I so wish I had kept documentation of each time. And no I don't think it is identity theft.(Their excuse.) Because it hasn't happened. And I watch my mailbox alot. I work at home. One Postal Worker told me we don't pay taxes for it.He said,Dont you remember the 70s when Nixon made it a Capitalist Business? my Husband said not true we subsidize them all the time because they can't make on their own. They are too rotten to make it in the real world. So why should we pay a failing business with our hard earned money.We own 4 Suwanee businesses.We don't dictate or rob others when things go bad. We know we need to be respectable,honest,do our best.And God will and has blessed us. So a little lesson for all who want forsed socialism,communism. Charity by choise not force.
I entered this post office yesterday for the first time, having just moved to the area. I had never witnessed such rudeness to customers. They spoke to customer's like they were stupid and seriously irritated having to wait on them. I file my own personal complaint, hopefully will do some good. I have worked for the public for 30 years, now an actual government employee. I have never treated or responded to a customer in the manner that I witnessed. I guess all I can say is Welcome to Suwanee.
I agree with the above comment. There are only few people that work at the Suwanee location that are actually helpful and pleasant to deal with. I was 7 month pregnant and came in on a Saturday carrying a box full of mail. As soon as I approached the counter I was immediately reminded that it was just minutes before they closed. The woman was extremely rude and no one offered to help. On many occasions I saw unfriendly faces and "rolling of the eyes". Today again I had a pleasure of dealing with a pickup person who walked out of my store yelling out profanities just because I told her she came much earlier than our usual pick up person and asked her to come back. I would like to remind the workers of the good old USPS that the community that chooses their services is the reason they all have a job. And like the above post says, if you do not like your job-quit!
I must say, I have tried to get an appt. for a passport, and each time I call, the staff are the most rude individuals. There has never been one happy person to answer the phone. I understand if you dislike your job... then get another one. Never have I felt they "assisted" me fully with questions, and the passport questions / service MUST be a pain for all there. Would like to see this offered somewhere else, where you have a friendly staff.